hotelF1 Saint Etienne Est La Grand Croix

the people at reception where very nice and even though they did not speak English we managed to communicate and they were really polite and sweet. very good for people that travel and they want a night or two just to rest.

there was a man from the streets in the hotel but the people working there made sure that he wouldn’t cause any problems so nothing negative to say.

the staff Mr john (I can mistake with the name🤭) was very friendly,helpful,thanks the price was very affordable in this season

rooms are so small and toilets are shared

Mattress and bed linen need to be replaced ... I still have a back pain

Completely used up matresses, you lay hard on the wood.. Room heavyly stinking of smoke. Not too thoroughly cleaned. Parts of childrens toys and dirt besides the bed. Passable but worse compared to other F1s i've stayed in.

We asked to write the information about our company in facture. We wrote our reques whe we booked your hotel.

A room with two separate beds was ordered and we were given one bed for a married couple

The staff

The beds were filthy and full of hairs, mould, toe nail clippings and dead flies. There was no air conditioning and you were advised not to open the windows and the temperature in the room was over 40c. The room felt unsafe, not dissimilar to a prison cell, fire exit door had no lock and hotel felt very unsecure. Lots of immigrants camping out in the car park and hotel garden. Subsequently we left the hotel at 1am in the morning after only staying in room for a couple of hours and we chose to sleep in the car instead as we were concerned for both our physical health from overheating and also from the safety aspect of the hotel, it was absolutely disgusting!

I dont recommend stay and any cooperation with this "hotel". We booked stay for our driver and we contacted reception by the email because we needed a invoice for the stay in case Gandarmerie or Police stoped our driver. We got answer to our email from the reception that they noticed our wish but when driver arrived at the hotel there was no one there and automat/printing machine at the entrance didnt print out any ticket or invoice. Maybe there wasnt a papier in it or something. After that we send about 10 messages to hotel and we tryed to reach someone on the phone but phone number is probabbly wrong or doesnt work. We didnt get any answer for the hotel how we can get the invoice. They just take money but didnt give us any receipt or invoice for the stay. Over that we are now risking 1500e fine because we have no confirmation of picking up the driver's pause at the hotel. I really do not recomentd this place and hope no one will ever go true the same problems like we are puted now over this hotel. Untill now no one contacted us.

I dont recommend stay and any cooperation with this "hotel". We booked stay for our driver and we contacted reception by the email because we needed a invoice for the stay in case Gandarmerie or Police stoped our driver. We got answer to our email from the reception that they noticed our wish but when driver arrived at the hotel there was no one there and automat/printing machine at the entrance didnt print out any ticket or invoice. Maybe there wasnt a papier in it or something. After that we send about 10 messages to hotel and we tryed to reach someone on the phone but phone number is probabbly wrong or doesnt work. We didnt get any answer for the hotel how we can get the invoice. They just take money but didnt give us any receipt or invoice for the stay. Over that we are now risking 1500e fine because we have no confirmation of picking up the driver's pause at the hotel. I really do not recomentd this place and hope no one will ever go true the same problems like we are puted now over this hotel. Untill now no one contacted us.

Very bad

Very bad maintenance and cleaning very poor