Oro Verde Guayaquil

Nice room. Well done. Signage indicated that theft of room items was an issue. Well handled by the way. great bed. great shower, soap and shampoo.

Your prices for the restaurants were about 2x what i felt was ok for this type of hotel. I'm a lifetime premium member at Marriott properties. That's the basis for that opinion. Since they have a member's lounge, I seldom pay for their restaurant services. However, we do, on occasion use room service for dinners. We will order the 2x1 combinations that are hamburgers, burritos, etc. Those prices are about $20. I didn't see anything like that.

The bed and room were very comfortable. There was also a gym with everything I needed. There are several restaurants and none disappointed. Rolando helped me several times and is a wonderful asset to the hotel.

Airport shuttle only leaves at the top of hour, so have that in mind when scheduling your departure from the hotel. But taxis are cheap anyways; I think it was $5 to the airport from the hotel.

Excellent airport shuttle services, clean accommodations, good breakfast buffets and dinner selections.

Booked executive lounge but lounge was closed during our stay due to deep cleaning. There was no sign and had to contact reception who was unaware of its closure. Eventually room service provided snacks and beverages in our room. Servers in El Patio need more training. Requested bottled water for dinner, waited 15 minutes, watching later arrivals served earlier. Finally had to walk to server to get the water. There is clearly a lack of communication and training which when corrected will make this hotel a better place to stay for discerning travelers.

I enjoyed the safety of the hotel. Also, the food was amazing. The staff was polite and worked with our group. The free transportation to and from the airport was impeccable. The drive was very safe and cautious.

I didn't like that my key that control the lights was removed a couple of times, which deactivated my key to my room. I also couldn't get my television to switch to English. I just wished we had a microwave.

Great Service. Excellent breakfast and food in general. Beautiful place to sit and relax by the pool or the bar. Ideal pool temperature. My daughter loves the Pinas Coladas. The beds are very comfy. The air conditioning works really well. Excellent shuttle service from and to the airport.

The restaurant was almost too cool for me. I have to get sweeter to dine in.

The team at Oro Verde helped us so much! Our flight was canceled and they helped us to get in contact with American Airlines to have it rebooked. On top of that in the rush of all the changes, we forgot our GoPro in the safe in our room. We discovered it only when we came home. We called the hotel and they confirmed that it was found and they were going to ship it back to our home. When I asked them a favor to transfer the data from the camera, they had it done! I am so thankful for it.

Nice restaurant for breakfast and dinner. Great outdoor pool and very helpful staff.

The office chair in the room was broken and it always adjusted downwards when you sat down on it. The shower construction is not very well suited for tall people. I always had lots of water spilling outside the shower area.

Everything was lovely. The free shuttle service from the airport was great—you give them your flight info and a staff member waits at arrivals with a sign with your name on it. The breakfast was absolutely incredible, and the free welcome drink was appreciated after a long day traveling.

The interior of the hotel was very well kept, and the staff was very kind and friendly 

Surroundings at night time were a little bit unfavorable. The air-conditioning had a hard time keeping up and the refrigerator did not cool.

When we arrived early for check-in, the nice young man at the front desk gave us a couple of drink coupons to make sure we would have a couple of refreshments while we waited. It was very nice to have a place on-site that served hot and cold treats.

The bed was fresh and clean, but very hard.