Best Western Cranbrook Hotel

Only stayed one night on a road trip through. The one bedroom suite was spacious and having the kitchenette was nice to have. We were close to restaurants to order take out (east side marios) and the pool with slide was fun for our 11 year old. Beds were sufficiently comfortable and 2 bathrooms in the suite was nice to have as well

We were disappointed that there wasn't a hot tub at the pool. Breakfast was not included, however, the Caribbean food restaurant on site smelled delicious (we did not eat there though as it was outside our budget.)

The bed was extremely comfortable with excellent linens, and the room lighting was wonderful which I appreciate as so many hotel rooms are dimly lit. Either this hotel is newly built or recently renovated because everything is in great shape. The window actually opened wide so that you could get fresh air. The room was very clean and the staff were friendly.

We could have used a few more towels; most places in this price range are a bit more generous with the towels. The location of our room had traffic noise with the window open, but was okay with the window closed.

Had car trouble in Jasper. Unable to make it for July 19th reservation but got them to keep my reservation for other 2 nights. The staff managed to get us another night stay. The staff were all very helpful and friendly.

I found the bed and pillows a bit uncomfortable. Had to pay for the first night anyway. It was a legitimate reason but because we had booked through booking.com and not directly through the hotel. Paid for two rooms- one in Jasper and the reservation in Cranbrook on July 19th. Was an expensive evening.

Very central to most things, staff was very nice and welcoming

Next time I will request a room not right by all the amenities, the arcade machines weren't working and the pool did look like it could use a clean, needed maybe an extra garbage can by the mirror because if someone is in the bathroom you have to use the one by the beds.

The room was comfortable and the air conditioning worked well (important at the height of summer!) The location was convenient, being within walking distance of several restaurants.

At least a few Level 2 EV chargers would be. great benefit for patrons. The room wasn't cheap, so it would've been nice if breakfast was included.

We loved almost everything about the kitchenette suite. The size was wonderful for 5 people. 2 bedrooms and 2 bathrooms was so nice.

I'm very disappointed that my 17 year old daughter had to sleep on a broken pull out bed. I was really hoping the hotel would offer a discount when I brought this up. My young adults said the pool was really dirty and did not go in.

The staff were amazing. The hotel is beautiful and in a very convenient location. It was a really nice ,relaxing place to stay.

It would be nice to have information about things to do in your town and places to go.

This Best Western exceeded my expectations. It was well maintained, good value for money and the staff were friendly and helpful. A bonus was the small restaurant, The Modern Olive. The food was excellent.

Nothing

The room was spacious and nice. The hotel was close to all and within walking distance to restaurants. The staff was friendly also.

The air conditioner in the room wasn't working that good. When you turned it on it just kept on running and didn't stop at our required temp, we had to actually turn it off manually

It was very clean and the rooms were big and beautiful. The staff was very friendly.

We were disappointed that there was no hottub and felt like the price was high for not having breakfast included.