Chateau Nova Kingsway

The beds are very comfortable. The room was clean, and the staff were very nice. We ate at the lounge and the food was good. We have stayed here a few times over the years and have always enjoyed our stay.

The chairs in the lounge need to be replaced. I'm pretty sure they are the same ones from when we stayed here in 2010! The cushioned part is non-existent anymore, so not the most comfortable, but it was either those or a bench seat. Tough to share a small round table with 3 people sitting along a bench.

The staff were fantastic and the on site resteraunt was delicious. The room colors and decorations were nice and homey which made tge stay better

So it needs a little upkeep. Our suite looked great at first, but the longer we stayed in it we noticed damages to the walls, stains on furniture and plumming that needed attention. One elevator needs service soon. As it reached the top floor it felt like it was going to drop us and when going down the carriage moved before the doors closed.

The "room" was more like a sizeable 2 room flat, including a seperate bedroom and living room, kitchen built-in and everything you might want or need!

WiFi was almost unusably slow (~20kbit/s!), one light switch didn't work and the floor in front of the "kitchen" was a bit sticky (i.e. dirty). Also the air conditioning was set to below 60°F (15°C), but was easy to adjust and switch off (wasn't necessary to use during my stay).

The room was big and had everything needed in it. Everything was clean. The hotel is well situated and easy to reach with the car. A busstop is right in front of it and you're in 25 mins in the city. The restaurant in the hotel was a good option to eat. All in all an enjoyable hotel.

We needed someplace to stay overnight as all local hotels were booked

The security deposit, we understand it is policy. However we still are disappointed.

Staff very polite and helpful. The restaurant has excellent food n service.

Children running in hallways late at night. Not enough bath towels.

The convenient distance to the train terminal was a definite plus. The staff were very kind and helpful and assisted me regaining a book I'd left behind on a previous stay. The restaurant was very good and the prices economical.

location was what we needed. Bed was amazingly comfortable and the staff was exceptional. Olivia lent me her own personal charging block for the night! That’s very rare and so appreciated.

only stayed one night. Will stay again

Hard to judge. We only stayed until our train left at 11:30 PM, so we were barely there long enough to get a firm impression of the place

Nothing related to the hotel. They cooperated with our needs for moving on quickly.

The front desk staff were excellent. Very accommodating and pleasant.

The service in the restaurant was horrendous but they brought Black Forest cake and bottled water to the room with apologies and asked us to give them another chance. We did and service was excellent!