Quality Paulista (São Paulo, Jardins)

Nice to return to an old favourite in SP, even though it's under new ownership and a new name. As a Dutchman I do miss the tulips :) Love the location in upscale Jardins, with plenty of cozy restaurants around. The rooms are well appointed, but could do with a luggage supporter. The semi kitchen could do with some utensils.

Restaurant (except for breakfast) and swimming pool were not in use. Repair works are necessary in a hotel, but to give no warning or compensation when such works are done most of the day on the next floor (drilling, hammering) makes for a very unpleasant experience when trying to catch up on sleep and or working in the room..Changing rooms was suggested but is a inconvenient option. WiFi not very strong.

The staff were really friendly and helpful. The room was large and comfortable, and seemed clean. The breakfast was very good. The area was great, as a solo female traveller I felt comfortable walking around alone even in the evenings. Lots of good places to eat nearby including an excellent vegan sushi restaurant, and only a 15 minute walk to the beautiful Ibirapuera Park.

The first room I was given had a lot of small ants. However, the staff were great and quickly found me another room. The fitness centre was not great, the cross-trainer was missing a foothold and the static bike did not work. The fitness centre and pool also shut early evening on Saturday and didn't open again until Monday, which was disappointing as I didn't expect this.

Credits and kudos and the best reviews to the staff of this hotel. The staff is truly what made our stay the best thing! Especially Estevao and Eduardo (professional and very helpful and patient). If you are looking for a great place with very nice rooms, but even better (above and beyond) customer service, this is your place. For the price and value, the rooms are fantastic. Very spacious, airy, tall ceilings, nice design, bright, comfortable beds, etc. No complaints. We stayed in 2 different ones: The executive special one with the view and the luxury one (best kind of room in the hotel). As said before, the best thing about the Hotel was the staff! Super professional, attentive, helpful, kind, charming, and very very useful and ready to assist with any issues. Our only two main issues were rooms where the AC failed and was not working, and the horrible construction noises outside on the street (outside of their control). The staff went above and beyond to get us an upgraded room with a perfect working AC and located on the other side of the building so we would not hear the horrible construction noises. I give this an A+++ thanks to the staff and team, and a A+ for hotel amenities and quality. PS: The Gym is amazing, very worth it! The swimming pool area could use some work though, it was clean but looked very abandoned. we didn't swim.

Some rooms have AC issues, but, staff was extremely helpful to fix all issues asap. No complaints. I wish the swimming pool was better kept so that it would be nice to swim. It did not look very attractive the area, though it was not dirty at all.

Credits and kudos and the best reviews to the staff of this hotel. The staff is truly what made our stay the best thing! Especially Estevao and Eduardo (professional and very helpful and patient). If you are looking for a great place with very nice rooms, but even better (above and beyond) customer service, this is your place. For the price and value, the rooms are fantastic. Very spacious, airy, tall ceilings, nice design, bright, comfortable beds, etc. No complaints. We stayed in 2 different ones: The executive special one with the view and the luxury one (best kind of room in the hotel). As said before, the best thing about the Hotel was the staff! Super professional, attentive, helpful, kind, charming, and very very useful and ready to assist with any issues. Our only two main issues were rooms where the AC failed and was not working, and the horrible construction noises outside on the street (outside of their control). The staff went above and beyond to get us an upgraded room with a perfect working AC and located on the other side of the building so we would not hear the horrible construction noises. I give this an A+++ thanks to the staff and team, and a A+ for hotel amenities and quality. PS: The Gym is amazing, very worth it! The swimming pool area could use some work though, it was clean but looked very abandoned. we didn't swim.

Some rooms have AC issues, but, staff was extremely helpful to fix all issues asap. No complaints. I wish the swimming pool was better kept so that it would be nice to swim. It did not look very attractive the area, though it was not dirty at all.

Perfect hotel in many ways. Room with good space, comfortable bed, shower with great flow and easy to adjust temperature. Location could not be better as it is surrounded by great restaurants, bars, shops, supermarket, and even a mall.

Nothing.

Great breakfast. Good Brazilian coffee. Staff was most helpful. Will return

Light poured in from under Meath the door, keeping me up ar night. Breakfast plates should be delivered to the rooms.

everything but the bathroom (had stains)

the bathroom

Good location, well-equipped rooms.

Only reception guys speak English, at the lobby bar, phone support - no.

Convenient location / friendly and helpful staff / good size room with terrace and work desk / very good Wi-Fi/ on-site covered parking.