Gran Hotel Tourbillon & Lodge

- Breakfast!!!!! Amazing! Sooooooo much fresh fruit, sooooo many pastries, they had almond milk for people who can't have dairy (like me!), toast, etc. - Dinner: You can have dinner at the hotel as the hotel is a bit far from the city (about a 10 min taxi ride or a 30-40 min walk). The menu is okay, prices are reasonable, and the food was quite yummy. - Location: Next to many other hotels. There are a few small shops behind the hotel, where you can get like water, essentials etc. It's also near an animal sanctuary (not to be confused with the one in Brazil) and the House of Bottles (Casa de Botellas, MUST SEE!). The city, falls, airport are all taxi rides away! - Clean: The floor could have done with more hoovering but overall it was okay! A little bit noisy at night as cars can start beeping at like 5am.. I guess some people rush to get to the falls or cross the border, etc. - Staff: Really easy to organise tours. We had someone who drove us to the Argentina falls, picked us up, drove us into the city etc. Very easy to organise, reasonably priced, and very welcoming and friendly. - Facilities: We didn't use them as we stayed in July (Winter) but they have massages, spa, swimming pool etc.

- Some of the staff in the restaurant could be a bit more friendly and smile. 😅

Alberto from the tour desk was very nice!! He drove us from and to the airport, and the same with the Iguazu park. The reception people were very kind. The hotel has a big garden behind it, very beautiful green surronding.

The pools are not working, there is one jacuzzi & spa and you have to book your spot at least one day in advance, and it's only for one hour. They said there is a shuttle from the airport to the hotel, but they didn't mention it costs money, only when I asked the hotel about it they mentioned the cost.

Very clean and good decor. The restaurant staff was very helpful in finding us vegetarian options when we arrived for a late lunch and later for a dinner. Good location on the edge of town. Bus stop is right at the gate. Breakfast was good.

It felt like the room they gave us was not used for some time. The bath area looked like it could use some maintenance. Hot water and water pressure ran out when my wife was in the shower but was rectified in 10-15 minutes.

It was nice, you could totally rest quietly and breathe nature. The days I went to the Tourbillon were raining so I stayed mostly at the hotel and it was nice. The staff was super friendly and they were all at your service

They didn’t have room service when I arrived (11pm, understandable) so we couldn’t dine. Also, the bath had hydro massage but it didn’t look clean, i’m sure it was but it looked old. Besides that it’s super nice.

The hotel is really nice and the facilities what I did noticed is the lack of friendliness from the staff they don’t seem willing to go the extra mile I wrote to them several times before my arrival regarding if I could leave my luggage at the hotel before check in and their reply was poor and never answered my question which I found it quite rude and a lack of professionalism and that should not be happening

Friendlier staff with a better response

The location is green, with nice infrastructure - swimming pool, nice garden, playground for children. Rooms are spacious and clean, equipped with everything you need. The restaurant and bar both serve food in good quality. The hotel is located out of the city, closer to the park - nothing to regret as the city is awful. And the taxi service at the hotel was good and cheap. The personnel was helpful and nice.

You can see that is is not new, the whole hotel could use some renovations. The spa, swimming pool and outdoor bar are only open till 8 pm, definitely could be open longer. We stayed for 3 nights and everyday breakfast was exactly the same - maybe some change every day?

Great place a little out of town but that is not a disturbing factor.

Restaurant which appears to be subcontracted out was terrible. Nothing around to replace it but a taxi into town for dinner or lunch.

The place is nice quite good to go for a vacation is in the middle from the falls of the side in Argentina and the side of Brasil

The phone wasn't working the pushed out ticket and they couldn't help us to call the airline Is a nice hotel not a five star

the garden and swimming pools, close to nature, good location to the park and other attractions

lunch and dinner menu was very limited, almost no vegetarian food, 2 choices of salads that were not nice.

Breakfast is a buffet with several things: fruits, breads, egg, coffee, ham and cheese. I think was excellent.

Nothing. I think it was OK