Extended Stay America Suites - Richmond - W Broad Street - Glenside - North

Breakfast was good for something quick and easy. No frills. The location is ok. It is near a lot of things, but far enough away from the main attraction venues that the price isn't astronomical. The rooms are large. The kitchen, bedroom, and living area are spacious enough. There's lots of convenient parking.

Just the lighting in the bathroom is not very bright and the drapes are right above the AC/Heat but they're thin, so they blow outward.

Comfortable, clean, good location, TV worked.

I did not like that there was no flatware or coffee pot, dishes, dishwashing liquid in my room arrived and that we had to go to the front desk to pick those up. I also did not like that it was advertised on Booking.com that there is a “good breakfast included” and all there was was sweet sugary muffins, coffee and tea! I understand that during the pandemic the hotels changed to grab and go breakfasts. However, grab and go should include some fruit. I was expecting more breakfast because at booking.com site it said that there is a “good breakfast included.” ! It’s OK to have a grab and go breakfast, but it should include some fruit; and, the price per night should be cut down when the full breakfast was omitted.

There was a full-size refrigerator, stove and oven. Realized I lost/misplaced my toothbrush and got one from the front desk.

A muffin and coffee is breakfast. They don't even provide juice options for children... not even water! The staff member that checked me in was not friendly and a bit rude.

Checkin was very much smooth , front desk staff was prompt and welcoming . Great to see a smiling agent . Room was well organized and clean Toiletries were provided and kitchen was essential. Amenities were great

the area was good and the staff was nice, we certain ones

we paid too much to get no breakfast, there’s only coffee and muffins, who wants that

The staff was really nice and they were very helpful with making recommendations for places we could eat. The place is extremely clean !

The elevator did not work and no real breakfast just muffins and coffee

The location was close to downtown. Plenty of parking. The suite was a good side.

A little dated. No breakfast. The bed was a little uncomfortable.

The front desk staff was cheerful and was very helpful anyway he could. He helped with the luggage because the elevator is bot working. He give extra blankets and offered us dishes. This is a great place to stay

Elevator did not work

Lovely office staff! And I liked how clean the building is, you always see someone cleaning up

The elevator didn’t work, it was an inconvenience to bring all of my bags up the stairs

The room me and my family stayed in was clean, and the staff was really nice and helpful to us

Breakfast was only little snacks, no hot food