Pearl on the Concho SureStay Collection by Best Western

The front desk was friendly and helpful and I can't say enough about them. I had had an extremely rough day that included changing a flat tire with no jack and by myself. It this heat. Needles to say, I probably looked and definitely smelled like a zombie by the time I got to the hotel. The lady up front didn't mention anything or act like she noticed anything, was extremely professional, and was as nice as can be.

Honestly, I was so worn out I just showered, smoked a cigarette out in the smoking area, then crashed out. Oh! Another good note about the staff, I over slept from having life kick my ass the day prior, and woke up to a gentleman knocking on my door at 1145. He wasn't upset or rude or anything, just curious If I wanted to stay another night . I told him I need 5 mins and I would be gone and he said no problem. Very cool staff.

We have loved this property for years and years. We have been able to witness the changes and improvements taking place. The front desk, service staff, and food service personnel go out of their way to be EXTRA helpful. The outside areas, taken care of Nickia (I’m not sure of the spelling), a little red haired lady, has been transformed into an awesome landscaping miracle.

There is nothing that stands out that’s wrong with this property. EVERYTHING is continually being considered for improvement.

I love how easy access I had to the river walk and a step away from the downtown area! You won't find another stay with such a fun indoor pool area along with the arcade room. Breakfast was relaxing in an open dining area.

I can not honestly say there was anything that would be cause for a complaint or a dislike.

my son was in a tragic accident and put on life support. the hotel took care of me so that I could be present for him. made sure we were on the bottom floor by an exit for any emergencies that may come up during the night and without question extended my stay so that I did not have to worry about where I’d lay my head down at night. I could never thank the staff and management enough for this.

Checkin was fast, the rooms were clean and very comfortable. This is an older hotel that has been updated carefully. It is simple, efficient, and located in the heart of town.

Being an older hotel, noise creeps in. From other rooms, for people walking past your window from their cars. But those were minor disturbances and there wasn't anything otherwise to complain about.

Our room was clean and comfortable. It was a bit smaller than we are used to, but it was adequate. The front desk staff was very friendly. I felt like I was being welcomed into their own home. The breakfast was good with plenty of choices. I did order a BLT sandwich one afternoon and it was very good. Parking was readily available and well lit. Looking forward to our next stay at the Pearl!

Everything was fine. There was nothing that we didn't like.

Very nice facility. Friendly staff. Comfortable room. Very good breakfast buffet. I really fun place. Terrific location. I will recommend this hotel.

Only 1 microwave for entire guests. They need to put a microwave in every room. Also, they need more seating for the breakfast buffet.

The location was excellent. The staff was very accommodating. Facilities could use some updating, But the gardening in the atrium was exceptional.

The bathtub had previously been painted and was peeling, and the pool was closed for repainting while I was there. The breakfast could open a little sooner, as it opens at 7 , I am usually up 2 to 3 hours before that . But that is just a personal preference.

We had a big comfy room that overlooked the pool area. We were very close to the bar/restaurant. We were able to park very close to an entrance. The food and cocktails were reallyl good. The riverwalk park was beautiful and very convenient to walk to.

The decor was very outdated.

Everything at this property is great, from the indoor area with the pool, game room, and game tables to the onsite restaurant and bar. The staff is amazing and extremely friendly. This hotel makes being in San Angelo worth it.

There's not much I don't like about the property.