SureStay Plus Hotel Chattanooga Hamilton Place by Best Western

The breakfast was edible with several options to choose from. The location was excellent. Conveniently close to almost anything. The employees were very friendly and very accommodating. The rooms were clean.

No channel guide for television. Water pressure was extremely lacking in shower. Mattress on bed was extremely uncomfortable as if sleeping on a concrete slab. Telephone in room was inoperable. Muffins & cinnamon rolls were very dry and jelly for toast was limited to grape. We were told at check - in that breakfast was from 6:30-9:30 but was being removed by 8:45.

Nice size room and bathroom. Day shift staff were very friendly.

Night shift staff was not very friendly. We were directed out to the end of the building to get to the elevator vs. being directed down the hall to the elevator. We had to take bags all the way across the parking lot and then tote them to our room because the luggage carts were all up front where we were not allowed to enter.

Room and bed were comfortable. Liked having an iron, microwave and refrigerator. Friendly staff. Breakfast was ok (continental, waffles, eggs, and sausage).

Traveled with 2 young kids and we were jetlagged. Waking to eat before 9am (2 hrs before checkout) was hard and they post a sign telling you not to take your breakfast to the room. Facility dated. So not the cleanest bathrooms.

Bed was comfortable and room location was ideal. Staff was friendly and helpful. Very clean. Luggage cart available for loading

the required deposit. I have never had to pay that before and had to make a separate trip to go collect it at 4 in the morning. Room coffee weak and undrinkable! Worst cheap toilet paper ever

I loved the fact that I got a last minute (coming from out of town ) reservation on a Friday evening, which allowed me close proximity to a 4 pm employment interview, at a reasonable rate! Which made for a sound/comfortable sleep. After I was offered the job!

That I had to leave, to return back out of town, to start packing!

The staff were all friendly and quick to resolve issues. The location was close to many restaurants and the highway. The hotel is small which means it isn't very crowded.

The location gets a little loud at night. General sounds of the city I suppose. I turned the fan on and it drowned out most of the noise. The hotel is currently being renovated which is not necessarily a bad thing, but expect some fresh paint for the next month or so.

I like everything : friendly people, clean room without any smell, air-conditioning, big bathroom, refrigerator, microwave, coffee maker. No any smoking smell.

I would prefer 2 shampoo bottles instead of one due to my long hair. But thank you for hairdryer !

It was quiet (other than mentioned below). Coffee and breakfast provided. Bed and pillows were very comfy. Would recommend

It was quiet all but the music next door at the bar. A room on the other side would have been better. I'll know for next time. The coffee cups provided could be bigger....

The property was clean,thus was a 10 star motel. The room was. Very clean we stayed here from Thurs night to Sunday. They had a great hot breakfast every morning. I would highly recommend this motel to stay at

No complaints

It was quiet and the house cleaning staff was very good to us.

I didnt like the fact that I paid online for the room in order to earn points and I accidently book non instead of smoking and I had to pay an extra 10 dollars to the hotel to stay in a room that i have been in for days now