Residence Inn by Marriott Boston Back Bay/Fenway

We liked the location to Fenway and the T Train. The room was a generous size and we were very happy with the kitchenette, as we used it 3 out of the 4 nights we were there. Loved the roof top terrace, and kid took advantage of the pool. Superb breakfast!

The construction that was going on right outside our window, practically. While this is not the hotels fault, maybe some kind of notice? The last day we were there they started at 6:30 am or earlier with the bulldozer! That was a bit of a disappointment. Also, when the valet went to get our car, the battery was dead. Apparently somehow an interior light was on that no one seemed to notice. The employee was going to use another customer’s car, until my husband stepped in to say he was not comfortable with that. Supervisor said he would compensate us a one night’s cost, which was kind of him, but rather expected he should. Perhaps in training make sure parking valet’s check these things? Difficult time jumping the car as it sat for 5 days with the light on.

location, room size

heater/ac

The location could not be beat! We went to our Godson's BU graduation and wanted to be close to the venue, and his dorm. The property was clean and had amazing views from the rooftop space, where we spent many hours! The bar drinks could be improved. I paid $15 for a fruit margarita, which would be okay if it was not served in a 6 ounce glass that is overfilled with ice, leaving room for about 2 ounces of liquid. Huge miss by Marriott. We would have stayed longer and spent more on bar tab because we loved the rooftop! Most of us non-beer product. The beer was good! The bartender was THE BEST! She took care of us and our family during our two nights at the bar.

Paying $15 for 2-ounce cocktails. The mirrors in our room were dirty, which took away from an otherwise "Wow!" moment when we first walked our suite (#422).

Great location. Small snack store and sitting area in lobby. Valet parking. There was a wait to drop off our car due to the volume BUT NOT due to the help. The valet staff was GREAT. Hard working. Never stopped. Sweating like crazy in the heat yet SO PLEASANT to deal with. 2 thumbs up. The desk staff was also great.

The only way to check in early was to upgrade our room. Seemed like a scam. Everyone was there early because the concert started at 4pm. Also, upon checkout there is a big bowl filled with sanitizer that you put your used key in. Just gross looking -- actually felt unsanitary to see all the cards just floating in a giant bowl. Sanitize them in the backroom. Keep it professional up front.

Really good location, spacious room, large fridge, orderd some packages to the hotel with no trouble and every single package was delivered and they keep good track of them.

The breakfast could be better, would like to see bacon served every day :D

Hotel staff was very helpful. Hotel in a while was very clean and the room was nice and clean.

Stayed at the hotel because we went to a concert at Fenway park. When I booked I requested a room on a higher floor and overlooking Fenway not the dirty alleyway. Neighbors around our room were very noises until late at night. Valet struggled a bit. Took over an hour to get our car brought up. We were told when we called down to the operator it would be 15mins.

The staff is excellent and always willing to help, I am just about to book my 3rd stay and I couldn't enjoy it more.

perfect location by Fenway. Beautiful views on rooftop deck/bar. Nice Exercise Room. Large room with kitchen. Pet friendly. Sweet Greens healthy restaurant walking distance. Staff accommodating early check in when they were packed! Decent buffet breakfast.

***extremely expensive room!!! They really gauge you on Fenway concert nights! literally 4 x normal room rate!! No table service at rooftop bar. very limited offering at bar and no food/snacks in hotel or on rooftop deck. no hotel restaurant or room service. Pool not open. Breakfast ends too early for a Sunday!

The room was very clean and comfortable. The staff was very friendly and helpful.

The breakfast is a little bit simple, no vegetables at all. The location is a bit far to the center of Boston. Located in a business area. Although there are restaurants and supermarket, it is empty in the evening. But very crowded on Red Socks game days.

Breakfast was served on time with a good variety of hot dishes as well as breads, yogurts etc. Always someone around to assist the guests. We used their valet service and the car was promptly brought to us at our request. Excellent service.

Due to Covid there was not maid service during the stay. We did have a couple of requests like requested a toaster and a sponge for the dishes and it was promptly provided. They advertise a rooftop bar terrace and it is there, but the reality is that they have only a few drinks that have been already mixed, so the experience is not that great. The waitress/bar tender was very nice and she explained it was all due to Covid.