Holiday Inn Express Hotel & Suites Bonita Springs/Naples, an IHG Hotel

The property was very cleaned and nice location

there was a very shortage on staff. only 2 house keepers available. so rooms were not cleaned and there was a long wait

The breakfast was wonderful! My kids loved everything you had to offer. The room was clean and we were at the end of the hall which I appreciated.

When I checked in, the front desk lady was a little short with me. I asked her if I had to drive around to access where our room was and she had an attitude like I should have known where I was going and why should I have asked that? I was a little taken back by that considering I had never been there before. She didn’t mention where to go or even what room number we were in. Just handed me the key with the WiFi info and room number listed. She also didn’t explain what I was signing when I got there regarding payment. Just told me where to sign and initial. I had to ask what I was signing and initialing and she then decided to tell me. :(

Location and breakfast were good. Unfortunately, we did not have an overnight check-in receptionist on duty on Friday night. Folks were arriving because they had reservations and there was nobody to help them. I would have been very upset, traveling alone, if that happened to me.

Everything else was good.

2 x staying here . Love I travel with my service 🐕‍🦺 and we can stay want to give a shout out to Claudia at front desk for accommodating our room needs .

I thought you would have been open for a regular breakfast. Please change the sausage biscuit, it's really bad when you eat them for the quality of the Holiday inn standards.

The staff when we arrived was extremely helpful and friendly. She made us feel welcomed. Staff throughout the week was equally pleasant.

The snack offerings were fair to poor. I ice cream sandwiches were soft and mushy and the selection of items was poor. We understood the reduced housekeeping due to COVID, but when we asked for trash pick-up and more toilet paper, it was not done until the next day. The Wi-Fi was unstable when doing a zoom call. Breakfast was very disappointing. Every accommodation cannot be blamed on COVID. More could have been offered for breakfast.

Nice hot breakfast each day. I am small town person and prefer eggs and sausage over fancy omelet items. Good choice of items available.

Service for towel replacement was not as expected. Did have good service for trash cans.

good variety of selections. Eggs were salty. Service was prompt & items were replenished rapidly

a few tiny ants in our room

The tap water smelled so bad. looks like if the water was not treated previously. I’m pretty sure that is raw well water. I recommend to all of you don’t brush your teeth with this water and neither drink it.

Great safe location close to grocery, coffee, restaurants and quick rides to the beach. Beds are comfortable, plenty of clean towels and cold ac!

The continental breakfast was a bummer instead of eggs and bacon and the pool isn’t the most glamorous but the beach is nearby. Nothing that would deter me from staying again.

Stay was friendly

Original room we had 317 the water in the bathroom tub wouldn't turn off. And the A/C stopped working. However they were able to quickly provide us a new room.