BLESS Hotel Madrid - The Leading Hotels of the World

Beautiful, luscious, high luxury, wonderful breakfast

Loved the facilities! Very nice lobby area and rooftop, good gym and relaxing spa. The staff were friendly and responsive specially the room service. I also give the Conceirge full-mark for their amazing service

If I am being very picky: - I asked to be moved to a room with the same layout (whenever it becomes available) as my previous stay, the reception promised to look but didn’t bother to update me. - I am very sensitive to noise. There were few periods where I felt there was some maintenance work going on inside the hotel without any notification.

the spa, and the overall quality of design and pristine environment. luxury linens, comfortable beds, delicious food.

I chose Hotel Bless for its five star rating but I’d say it is more four star. No pool or terrace access, no bowling alley as advertised and staff aren’t briefed to guests staying with them or for how long. we didn’t receive instructions for phone, TV or room amenities which required frequent trips down to the reception desk or concierge. Also, I chose this hotel for 24 hour room service because my adult children and I were taking many long day trips and knew we would need meals at non traditional times. Room service was a disappointment (uncooked & delivered late) on two occasions. We were not reimbursed or discounted for those undercooked & missing items. 5 star standards need to be consistent not only when they aren’t busy but on a Friday or Saturday night.

Concierge and breakfast were both very good. Hotel has a nice size. Quality of room was good. Lobby bar has a nice vibe.

We felt room was smaller than the 35 meters listed. You think there would be a sitting area in such a big room but not really, just a half moon shaped sofa squeezed in by the window and not really usable. Also we paid extra for a room facing the street. However it was not a great view so not worth it. Also bathroom is not a separate room but a wood divider built into the room. Not offering great privacy. Temperature in room was also not easy to adjust. Rooftop was closed for the season.

Very much enjoyed our room (Velasquez/terrace), especially the bed and the bathroom. Staff at check-in was super friendly, allowed us to check in very early, thank you. Overall all people we encountered were very friendly and hospitable. There was an issue with laundry getting lost and they handled it very well, thank you again.

The public facilities such as lobby seemed dated and ready for an overhaul. One time I had to order the same drink three times because the server in the lobby did not know what a dirty Martini was; no biggy but at the moment it seemed annoying as we had to be somewhere and it took 20 min to get that drink.

Amazing Premius Room with lots of space, a separate dressing room, huge bed and biggest bathroom we have had in a city (sinks, toilet and shower/bathtub are separate small rooms connected to one another). The breakfast is healthy and wonderful, service is great, lounge/bar very stylish, and the location in Salamanca is perfect for shopping and getting anywhere quickly.

The Spa is not the best, but the rest of the hotel made up for it.

This hotel was phenomenal! The customer service was excellent! The area was great, with a lot of surrounding high end stores, places to eat, and bars. The room was lovely! I do plan to return in the summer!

For the cost, it would’ve been nice to have some exclusive amenities (I.e., breakfast included, free spa treatment, etc) but still a great experience overall! Room was a bit smaller than expected

This hotel lived up to its luxury boutique description. Every member of staff go the extra mile to make guests feel special and appreciated. The rooms are spacious and comfortable (we stayed in 116), with lots of little extras that make the stay different from a big chain. Location is good for shopping and restaurants and just 10/15min taxi to the main museums and attractions

The music from the bar can be heard in the room and plays till early hours, but didn't keep us awake and the end of tiring days of sightseeing. Also the pillows were a little hard for our liking, but I'm sure would have been swapped had we mentioned.

Everything other than the restaurant staff. Front desk staff and room were awsme.

The restaurant does not have a proper menu and I cant see a phone menu. But other areas of the hotel have menus s silly policy, we did not eat in the restaurant for that reason. I heard other people complaining about it. You would think they have at least a few copies for people.

everywas great!

breakfast team was not kind, foods in cafeteria are poor quality, I asked Salmon with cream cheese second times then staff said they are charging me for second salmon with cream cheese! it’s unheard of this kind of incident. nothing to eat in Cafeteria! I only asked coffee and salmon with cream cheese. what they showed me was attitude! not recommend this hotel just for breakfast experience!