Casa Lucia Hotel Boutique

Loved everything about this hotel. An oasis in the middle of Merida. Great location- right on a square with delicious restaurants. Lovely pool which is like something out of a Wes Anderson film. Our room (which was in the main building) was wonderfully decorated and felt like we were in a traditional villa. We also had a lovely traditional green marble bathroom, with lovely toiletries provided including bath salts. The house keeping team also deserve a special shout out- we can back to our room to find an elephant of made towels on the bed! Also, don’t be put off by the downtown location- although the street outside was bustling, we couldn’t hear a thing!

Nothing!

The rooms were a nice size and love the decor. The staff was super friendly and accommodating. The pool was a great temperature to cool off and my six year old had a blast swimming in it. The hotel offers a very calm and relaxing environment. Also, this hotel doesn’t is right across from a some nice restaurants and close to the main cathedral. We had such a pleasant stay. Would highly recommend !

The pool food and drink service could have been faster.

The central position, the large room and extremely helpful and polite staff, especially Alex, who went out of his way to ensure we were happy (see my comments below), and the lovely female receptionist (sorry, I didn’t take her name) who organised an Uber for us to the bus station when she couldn’t arrange a regular taxi.

The loud humming noise in the first room we were allocated and the noise from the building works next door, but Alex promptly, politely and efficiently arranged a different room for us overlooking the pool, which was much quieter. He was very professional.

Overall, it was a good stay here and I definitely recommend this place. The reception was nice and helpful, the fact that they spoke english is a big plus in Merida. You can also refill your water in the hotel. There is good wifi everywhere in the hotel, and also in the park next to it. Note that you can find plugs and wifi pretty much everywhere in the center. The rooms were large and clean. Location is just perfect as it is right in the center and also close to Paseo de Montejo. They also helped us schedule day trips which was nice. Would suggest Chichen Itza and Uxmal trips that you can schedule through the hotel.

In the night, it can get very noisy because of live music next door. Breakfast was okay althought they did not speak much english and it could definitely be cleaner. Their coffee was good, though.

The property was amazing ! From the reception area, around the pool and the balconies, everything was kept clean and tidy. The staff was also amazing, especially Alex at the front desk. He went above and beyond to make our stay amazing ! Our room was Suite 35 Chichen Itza, the last room on the second floor over looking the pool. amazing ! Also, the breakfast is worth paying for - pancakes, eggs, coffee etc.

Nothing to dislike !

The pros: ~location location location ~extremely fluffy & comfortable bed & bedding ~spacious, beautiful room ~frosty cold A/C (that we had control over) ~delightful aroma, especially in the lobby ~friendly, warm, and very helpful staff

If I have to give a con, maybe the pool could be a little bit cleaner. But it was still clean enough that we went for a swim nearly every day.

The boutique hotel is so stylish and it's centrally located and just a few steps away from the city's historical center. The room assigned to us was spacious and we really enjoyed the pool. Most importantly, the staff were all friendly and knew how to serve the needs of their guests. Our favorite part was the breakfast next door. It was superb and delicious. I'd definitely stay again and recommend it to my friends.

On our last day, our toilet broke down and the tank wouldn't fill up automatically. We reported it and the front desk responded quickly. Some parts needed to be replaced as we we're told, it would take some time. Good thing it happened a few hours before check out.

Beautiful oasis in the middle of a busy area of the historic district of Merida Beautiful decor Nice ample room and comfortable beds Modern and spacious bathroom Good AC and ceiling fan Great pool area for a fresh dip and relaxation. Nice hacienda style sitting area

Breakfast (included) needs improvement Noisy bar wall to wall with the hotel until late hours of the night.

Stayed here during our honeymoon after another hotel randomly cancelled on us and I'm so glad that happened! This was a lovely stay. Great spacious room right next to the pool. Very comfortable and clean. Had a great stay here for NYE. Location was great and right in the middle of town. Staff were incredibly helpful in organising a tour for us to go to Chichen Itzá and booking us a taxi for our next hotel too.

a fantastic place in Merida. Big and comfy rooms, a well taken care of garden en nice swimming pool. a central location and perfect for daytrips when you have a rental car. Breakfast was included, not the best but okay to start the day. Across the streets there is a small plaza with a variety of restaurants.

normally I wouldn’t bother to mention it. but when traveling with small kids priorities change :) the warm water quality of the shower was not good. it went from ice cold to super hot. So not really save to let your kid shower alone.