Galeria Plaza Veracruz By Brisas

Galeria Plaza Veracruz hotel exceeded my expectations in terms of comfort, ambience, amenities, and service. Hotel is constructed as a beautiful atrium space. I had a Deluxe King Suite (they honored my request for high floor, quiet corner of hotel) that was large, comfortable, and very nicely equipped with Netflix, Prime Video, cable TV, refrigerator, rainfall shower, complimentary toiletries, safe, ironing board, hair dryer, and ample closet space. The fitness center and pool were absolute gems! The included daily breakfast was awesome--lots of choices and everything fresh, including juices and made to order omelets and delicious pastries. Finally, the hotel is located inside an upscale mall (and across the street from another high-end mall)--remember those? Lots of shopping venues, cafes, restaurants and fast food choices plus two separate cinema houses surrounding Galeria property. Lots of people enjoying themselves shopping, eating or just hanging out.

Throughout my stay (4 nights) at the Galeria Plaza Veracruz, one of the escalators and one elevator was out of service. It was a minor inconvenience but having to walk up a long flight of stairs to enter the hotel (instead of using out-of-service escalator) detracted from my experience. Also, although I'm comfortable speaking basic Spanish, I found it odd that at this well-known hotel chain, nearly all of the reception and restaurant staff spoke almost no English. Regardless, the hotel staff were very professional and friendly.

location, beach club, plaza, food court, cleaning lady Machi, she is wonderful!. some nice attention from some of the staff... some

- it needs more hooks in the bathroom doors - it needs more drawers and closet areas. - it needs more shelves - Food needs more love and flavor - Service is BAD ... a tin of ice took an hour and 3 calls! - salt or milk or others took 1 hour or never got in the room and food was cold already. - more plastic bags are needed in the room. for dirty clothes. - lights went off and an alarm turned on for like 20minutes! it was horrible! - need light- energy resource.for faster light in the rooms. - PLEASE! No music or construction work BEFORE 1 pm!!! ... Mexican , marimba music is beautiful but after 1pm! clients want to sleep ! rest ! hope all this helps

The property was immaculate and beautifully decorated. The accommodations were quiet and very comfortable. The location is excellent, in the middle of the mall, but you would never know it. The ride to the private beach was about five minutes and easily walkable. The pool, restaurant area, and beach were all beautiful.

there is a great bar with ample seating, but it was very air-conditioned and too cold. There were only two tables outside on the terrace, but I’m sure they would’ve brought more had we asked.

We have to mention that the beds were really comfortable. We rest very well. The beach club is nice and there is transportation from the hotel to the beach club, however we used our car but this is very convenient if you are not traveling with your car. Also location if very good in the Plaza las Americas you have options for shopping and food. Even movie theater.

There was one elevator out of service during the days we stayed so it was taking long time to go up or down with many other guests also using the only one elevator that was working.

I loved the gym . Lot of equipment followed great swimming pool. Air conditioning in room perfect

Only 02 elevator long waiting for guests . Check in process is slow. I Had to wait right upto 3 pm to get a room.

Excellent costumer service hotel management very good! great location indoor swimming pool with two hot jacuzzi beach club very nice ! i would highly recommend best value in Boca del Roe Veracruz !

Your hotel is really great! The room was extremely clean and comfortable. The pool area was very pleasant, and I love that you have two hot tubs that are of different temperatures. Also, the service was exceptional! They were attentive, but also left me alone when I wanted privacy.

The listing pictures shows a rooftop pool, but I was given the impression that this was not available to me as a guest. Also, the balcony view was not terribly pleasant. Still, overall, it was a very nice stay.

We were expecting far less for the price we paid. The heated pool was great, free bus to the hotel's beach, easy access to the mall. We barely left the hotel building and still had a great time.

Can't think of anything

I really like this hotel a lot. Good value; good amenities; very friendly, professional, and capable staff. I would definitely stay here again. I especially like the pool/jacuzzi area and the milkshakes! *smile*

The burger could use a little work and I really really HATE the toilet paper. I guess no one has ever informed the hotel that scented toilet paper is really really bad for women's plumbing.

I stayed here for several weeks. The location is excellent as it is attached to Plaza de las Americas and is across the street from Andamar mall. The frontdesk and restaurant staff were great. I would recommend this hotel to anyone.