Four Points by Sheraton Puebla

The housekeeping staff friendly and attentive, That the Front Desk Manager was very helpful when I have to extend my staid for extra week.

Breakfast was ok, after several days being here is the same food, chilaquiles, frijoles, maybe some variety will be good, Also all the time I was here more than two weeks, they did not have cranberry juice. Some what disappointed but ok. I'm a Food & Beverage Manager at Private Club in San Francisco Ca, but I always tried to please my guest mostly when there for more than a week, perhaps more communication with the staff,

This was an excellent, one-night stay. Everything about the room was perfect. Staff were very efficient and they let me do an early check in. Although I didn't use it, the bar is cute and has a modern decor.

The breakfast chilaquiles were AWFUL; completely inedible. The pool area is tiny for a hotel of its size, and the hotel is not as close to downtown. However, my experience was largely positive and would stay here again.

The location is perfect for us. We like the peacefulness one encounters once you are inside. We liked the friendliness of the restaurant staff. The food could use some vegetarian choices and a more intercontinental cusine.

The Bar is another thing. The bar tender could use some training in making drinks. Hers' were way too sweet and poorly prepared. Also, we requested artesanal beer and told us that 'we ran out of it." She offered Mexican beer which is not bad per say, but a hotel of this quality, should never run out of anything in their menu. It seemed she wanted us to have the mixed drinks which were by far more expensive than the artesanal beer. What was strange is that when other guests arrived and requested artesanal beer, they got it!...When I asked the lady bar tender why she had told us that they ran out of the beer, she said " I did not see it. Sorry." The beer, the other guests told us, was right at the door of the fridge. Not good service at the bar, and it was quite expensive.

Location Great valet parking Room was comfortable Great Free WiFi Internet TV so you can log in your favorite streaming service Nice atmosphere in the lobby Staff was always friendly Big modern safe in the room

Breakfast food was subpar in quality Standard room on the small side AC didn't cool and vent properly Only very soft pillows No bedside table on both sides

The volcano/city view, the comfy king bed, the lighting, the quiet, situated close to Galerías Sordan, and the bathtub temperature of the pool.

The front desk is understaffed and it takes a long time to get help. It was outrageous that the restaurant charged double the price for a double Americano - 40x2=80 pesos. Coffee shops generally only charge another 10 pesos for an extra shot. The super large bed pillows are hard to maneuver. I would recommend the bed have 2 large and 2 standard size pillows. Since hotels are making an effort to save water and ask us to reuse our towels they need to install sufficient towel bars to hang them to dry!

The staff were super friendly and very accommodating organising taxis for us. The bedrooms very clean and comfortable, and the reception area with bar and restaurant was also a nice place to relax.

We picked the hotel for its terrace / pool but it was closed while we were there.

The room was super clean, the staff was nice and helpful. The breakfast buffet is delicious, everyone was super professional and kind. We traveled with a baby and they prepared a crib for her and they were so accommodating to our needs. The beds and pillows are great!

Breakfast options were amazing! The whole experience was wonderful. Would definitely return again!

Air-conditioner auto shut on-off didn't work properly so AC must either stay on or completely off.

This was by far the most comfortable bed I’ve ever slept on. The staff is friendly, and the cleaning was good.

As a tourist, I think I’ll stay closer to the historic center next time. Other than that, everything is great.

The room was clean and well kept.

There were no English speaking channels, and the shower water pressure was weak.