Holiday Inn Express Silao-Aeropuerto Bajio, an IHG Hotel

The breakfast was good. Full buffet what you would come to expect.Resturaunt staff very good and hospitable. The courtesy shuttle driver for third shift was very friendly and accommodating. Also spoke very good English.He also went out of his way to get creamer for my coffee which the older front desk lady said they didnt have.He well made up for the lack of her.

there was an older lady at front desk that wasn't very friendly or accomidating.Asked her for joint rooms said to check back tomorrow. When I made the reservation I've made a request for joint rooms well before I left. She booked the two rooms on two different floors. A far cry from joint rooms. Asked her for creamers for the coffee she told the other worker to tell me we were out. Also mentioned the air conditioner didn't work in one of the rooms which told her about that maintenance. was unable to fix. Apparently didn't have any other rooms. Preoccupied on her cell phone rather than customer service. The other younger front desk workers were all very good.

Very good bed, good linens and towels. Adequate breakfast. Shuttle to the airport (read the negative). Parked our car there for five days at a low cost.

Bad communication through booking.com. No airport shuttle for the return trip at 12 midnight. We had asked and were told it could be arranged. When we called the day before to arrange a pick up they said no you will have to find a taxi. It was the main reason we booked this hotel. So that was disappointing and extra cost.

The hotel was clean, it even smelled like pine sole. The breakfast didn't disappoint and the pool was inviting. Staff was friendly, comfy beds, and good quality towels. Overall, a good stay at a fair price.

The hotel was not near any shops, attractions, not even a mini mart. They had minimal snacks for sale and only offered breakfast to guests. There were no bars or restaurants on the premises. My key card kept on deactivating and the gym only had 5 pieces of equipment.

Very comfortable standard hotel near the airport. I loved that the rooms have wooden floors instead of carpet, and the hotel sent a car to pick me up at the airport. You can use the rooftop restaurant/bar at the hotel next door and the breakfast was good.

All staff was friendly and welcoming. The breakfast buffet was delicious. Rooms and all areas of the hotel were very clean. The beds were comfortable and quiet. We had a lovely and restful sleep! Thank you!! Also, the value of the room is great!

Nothing. Everything was great!

All staff was friendly and welcoming. The breakfast buffet was delicious. Rooms and all areas of the hotel were very clean. The beds were comfortable and quiet. We had a lovely and restful sleep! Thank you!! Also, the value of the room is great!

I liked everything, when we arrived we called them so they could pick us up at the airport and they were there with in 15 minutes. The next day they took us back to the airport as well great experience will definitely use the in the future.

Daniel the chef in the breakfast is amazing really very cooperative and willing to solve any problem

unfortunately the air conditioning was not working properly it was ver hot the room , the sink was flooded and delay to drain it

The room is comfortable.

There is nothing to eat nearby. Their restaurant only works for breakfast. So if you check after 3:00 and don't know the area you might have to settle for expensive food.

breakfast was excellent, staff worked excellent, they treat people with respect. the next time my wife and I go we will stay there.