M.S. Garden Hotel Kuantan

room is so nice, huge bathroom. i like surau provided where any workshop utilise that facility use that as part of their tentative.

i would like you to improve on service attendance during check in. You got quite steep stairs. please spare some staffs to help customers carrying their bags upstairs. alert more on those who needs some attention to climb the stairs. fitness centre opens at 8.00am, that's too inconvenience. i've been there at 8.05 still not open. it goes with pool. sauna and pool inside fitness centre is closed or what. please repair them. you mentioned leading muslim friendly hotel. unfortunately i didn't see quran in my room. please remove them (sticker ta your door) . far from what you claimed. parking lot is a lot of bumps.

I stayed here many years ago before they changed to new management. It is more comfortable now with the upgrade. Love their spacious room and comfortable mattress and pillows. Just next to a shopping mall and many shop-lots.

Every is great.

The location of the hotel is right in town and you will never miss it because it can clearly be seen from far away. The room is so spacious and beautifully decorated. The staff were so friendly and helpful. Breakfast was so wonderfull with large array of choices. And the best is the chef was there to greet us when we walked in!💕

I wish the hotel could consider to upgrade the open space car park. Wish there were roof to shade the guests from rain and sun😬 Hope the hotel could consider to put better lighting there to as it was dark during the night.

I'm regular guest here. I love everything about this hotel. The location just nearby shopping mall, friendly staff, good food, cozy room and value for money.

Main purpose I choose this hotel during this visit is to fulfill my kids request to swim in pool. Unlucky for us, pool under maintenance. It is quite disappointing for my kids. The other thing I would like to feedback for improvement, the door near the stair in front of mall should be opened like before. Not practical to walk to main entrance just to get to the mall. The movement control already over, should make guest easier to get to mall.

1. Location 2. Spacious room 3. Beside Berjaya Megamall

1. Check-in process too slow. Eventhough there are many people queing but you can speedup the process actually 2. I chose 1 bed while making my selection in booking.com but the hotel gave me twin beds instead and the reason given it wasnt available. I didnt requested but I chose as there were options while making my reservation

The room was spacious and clean. So was the bathroom. Amenities was adequate. The staff were very friendly. Breakfast was sufficient. Parking was free and adequate. the food was good and lobby huge and clean. Good facilities for meetings and conferences.

The air-conditioning is centralised and was too cold. The water supply was only properly heated in the morning at 7 am and late afternoon. At night the water heater does not seem to heat properly.

The beauty is that, the accept me as a guest without asking for extra deposit. Unlike other hotel.

Spacious lobby and spacious guest room with wifi

The amenities were great. Comfortable bed, spacious room, fun channels to watch and great view. Friendly customer service from all departments.

The phone line has a static sound. Really need to check on the desk phones. Food choices are not much form each category. Wish they could add in a little more. But still the dishes taste delicious.

The room is spacious and near the business and mall. The hotel personnel responded well upon request for assistance.

Menu for breakfast less attractive. The room housekeeping not properly done as found empty ciggarates boxes and foodpack inside the make-up drawer with bad smell. No iron board.

I was upgraded, thus the room was very spacious. The bathroom was nice, with a bathtub and a walk-in shower. Location was good, close to the mall and convenience store.

The lights were quite dim, not very bright. Some of the facilities in the bathroom were not working.