Despite some confusion at the beginning of our stay, the staff was very helpful in trying to identify our room and in the end we also received a dinner for free as compensation. An aquarium is right in front of the hotel, so one morning with kids can be easily done close to the hotel. With the bus, you can also get easily to the dolphin beach (highly recommended). But with the bus you have to buy and charge the local card system First or have an israeli mobile number. The breakfast was excellent and dinner selection as well. Still the other guests were kind of used to load their table to the fullest and have more than half thrown away. That’s even in this facility where you would expect more respectful behaviour. The staff was mostly super nice, just one younger guy tried was pretty much talking down to us probably because we didn’t speak israeli. Overall still an amazing facility.

First of all, we had booked a shangri-la, but basically the only difference to the Orchid was the room and a free snack option. I guess we could have saved some money booking with orchid instead. Second, the cats that came to the terasse of the restaurant to beg for food were a bit of a nuisance.

Being away from downtown is good. Rooms are distributed nicely around the hill.

They didn't replace towels. No bum guns. Breakfast is not that good. The name of the hotel is not the same as on Booking.com Heating did not work

it was nice breakfast , with nice food I like it , the location was very nice in front of the sea , but the beach need like 8 minutes to walk to reach it , it is very calm location and quite , it is on a mountain and you experience the beauty of luxury , the reception was good in changing our room to see view the next day , I liked also the dinner it was very good , the snacks also and the pool so much beautiful and joyful .

it is that you need to wait for a car to take you down the lobby so if the weather cold make sure to have coat on n and the beach a little far away from the hotel like 8 minutes walk to reach if you want to swim there , also before booking make sure to reserve a room with sea view if you prefer it much because not all have the sea view some pictures in the booking do not match the view you want on the ground .

Exceptional service by the staff,everything was out if this world.Its my second time here and they made my staycation amazing.Avi the manager upgraded my room to a villa because I needed a pool 🏊 but its currently closed because of the war.They called each time to check if i needed anything.I will be coming back soon.You guys are best…and your food is 10 out 10 as well ❤️

Everything and everyone around here,superior treatment I received here

The property is a magical space that really ensures a feeling of calm and comfort. From the moment of arrival Avi made us feel at home and like special guests. We were taken care of throughout the day. The food was delicious and the staff are very attentive. Our room was a piece of heaven that made our trip completely worth it. Highly recommended!

Great site, very good maintenance of all the rooms surrounding areas. Great breakfast. The staff was very kind and helpful.

The rooms are badly maintained, clean but: - broken sockets, - Mold in the bathroom - uncomfortable pillows - narrow blanket - uncomfortable mattress - poor wifi quality

Quiet, picturesque, great swimming pools, small sauna, gym, rooms most have balconies, you don't have to get out of bed to switch the lights off, you can do it all from your bed. Plenty of hot water for showers, breakfast was awesome, dinner is buffet and you pay 180 shekel per person. But pricey but they have everything. Indoor seating or out door by one of the pools. Snack bar during the day of incuded in your package deal. Most staff speak basic English, they don't do tipping in this country.

It was a bus ride to the main centre part of town, really easy transport but in a way it was great because you have to mountains and the quiet relaxing atmosphere. Hotel is located on a hill, tuk tuks are avaliable to take you up or down.

I’ve been coming back over and over for 20 years and this is absolutely the best way to be in Eilat The Orchid/Shangri la hotel has excellent location and atmosphere

the option of room service is missing, it would be nice to have it as the hotel is distant from the town center. No electricity sockets in the room (only one available). I think the time has come for some renovations.

Location,staff,food,amenities etc

My room,I expected magic 🪄 not just a basic room for 3,492 shekels for 2nights… expected more than that for the amount.I wish they could do breakfast in the room for someone who doesn’t wish to go down the hill.Lifeguard was a bit rude to me🥲

the Villa room (at the top) is amazing because of the view and the private pool.

unfortunately, most of the staff do not speak English. This is a limitation you can easily see between the guests because the service is remarkable!