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8.7

233 reviews

Shangri-la Surabaya

Shangri-la Surabaya

Jl. Mayjend Sungkono 120, Surabaya, 60256, Indonesia

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Shangri-la Surabaya

Welcome to the luxurious Shangri-la Surabaya! Located in the vibrant city of Surabaya, Indonesia, this 5-star hotel offers a truly unforgettable experience. Situated just 3.7mi from the city center, you'll have easy access to all the exciting attractions and activities that Surabaya has to offer.

With 233 reviews, the Shangri-la Surabaya is a highly regarded hotel that guarantees exceptional service and a memorable stay. Prices start from just $78, making it an excellent choice for travelers seeking luxury at an affordable price.

This hotel is packed with fantastic amenities to ensure your stay is nothing short of extraordinary. From a beautiful outdoor swimming pool and spa facilities to a kids' club and tennis court, there's something for everyone at the Shangri-la Surabaya. The hotel also offers a delicious breakfast and has a restaurant and bar onsite, perfect for enjoying a meal or drink in a stunning garden setting.

Indulge in luxury and convenience at the Shangri-la Surabaya. Book your stay now and experience the best of Surabaya!

When it comes to relaxation and fun in the sun, the Shangri-la Surabaya has you covered with not one, but two outdoor pools. Whether you want to take a refreshing dip or lounge by the water with a good book, these pools provide the perfect backdrop for a day of relaxation. Pool 1 is available to guests of all ages, while Pool 2 is exclusively for kids, complete with a shallow end for their safety. So, no matter your age, there's a pool for everyone to enjoy.

Hungry after a long day of exploring Surabaya? Look no further than Jamoo, the onsite restaurant at the Shangri-la Surabaya. With a family-friendly and modern ambiance, Jamoo offers a wide range of international cuisines to satisfy your appetite. From local Indonesian dishes to international favorites, you'll find something to please every palate. So gather the family or enjoy a romantic meal for two in the beautiful setting of Jamoo.

At the Shangri-la Surabaya, convenience is key. That's why the hotel accepts multiple payment methods to accommodate your needs. Cash is accepted, but if you prefer to pay with a credit card, you'll have plenty of options. Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay are all accepted at this luxurious hotel. So go ahead, choose the payment method that works best for you and enjoy a worry-free stay at the Shangri-la Surabaya.

Closest airports

Juanda International Airport

7.8mi

Abdul Rachman Saleh Airport

44mi

Most popular amenities

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Waterslide

Spa

Sauna

Hot tub

Air conditioning

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Landmark view

Elevator

Playground

Picnic area

Garden

Bathtub

Upper floors accessible by elevator

Free toiletries

Rooms

Horizon Executive King Room in Shangri-la Surabaya

Show 4 photos

Executive, Horizon View

1 King Size Bed

525 sqft

Landmark view

City view

Private Bathroom

Bathtub

+

More details

Experience the breathtaking views of the city and landmarks from our spacious Horizon Executive King Room, featuring a private bathroom, bathtub, and a comfortable king size bed. Enjoy the convenience of amenities such as a flat-screen TV, minibar, and coffee maker, all in a smoke-free environment.

Horizon Deluxe King Room in Shangri-la Surabaya

Show 4 photos

Deluxe, Horizon View

1 King Size Bed

375 sqft

Landmark view

Garden view

City view

Private Bathroom

+

More details

Indulge in the spaciousness of our Horizon Deluxe King Room, offering panoramic views of the city, garden, and landmarks. This double room is perfect for a family getaway, featuring a king-size bed, private bathroom, and modern amenities like a flat-screen TV, minibar, and air conditioning.

Executive King Room in Shangri-la Surabaya

Show 4 photos

Executive, King

1 Queen Size Bed

525 sqft

Landmark view

Garden view

City view

Private Bathroom

x4

+

x3

More details

Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.

Deluxe King Room in Shangri-la Surabaya

Show 4 photos

Deluxe, King

1 King Size Bed

375 sqft

Landmark view

Garden view

City view

Private Bathroom

+

More details

Indulge in the comfort and luxury of our Deluxe King Room, which features a spacious 377 sqft area with breathtaking landmark, garden, and city views. This room is perfect for families, accommodating 2 adults and 2 children, and includes amenities such as a private bathroom, minibar, flat-screen TV, and air conditioning.

Executive Suite in Shangri-la Surabaya

Show 4 photos

Executive Suite

1 Sofa Bed

1 King Size Bed

905 sqft

Landmark view

Hot tub

Garden view

City view

+

More details

Our Executive Suite offers a spacious and luxurious experience with its 904 sqft size, accommodating up to 3 adults and 2 children. Enjoy stunning views of the landmark, city, and garden, along with exclusive amenities like a hot tub/Jacuzzi and a private bathroom with a bathtub.

Show 3 photos

Deluxe, King/Double

1 King Size Bed

1 Double Bed

390 sqft

Balcony

Minibar

Flat-screen TV

x6

+

x3

More details

Deluxe is 388 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, desk, satellite tv , cable tv, tea and coffee making facilities , safe, bathrobes, and slippers.

Show 2 photos

Presidential Suite

1 King Size Bed

645 sqft

Wheelchair accessible

x8

+

x5

More details

Presidential Suite is 646 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible with a Disability-friendly bathroom.

Show 2 photos

Suite

1 King Size Bed

645 sqft

Wheelchair accessible

+

More details

Residence Suite is 646 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible with a Disability-friendly bathroom.

Club Deluxe, 2 Twin, Horizon View

2 Twin Beds

540 sqft

Wheelchair accessible

x4

+

x3

More details

Horizon Club Deluxe 2 Twins is 538 square feet and is Wheelchair-accessible with a Disability-friendly bathroom.

Deluxe Twin Room in Shangri-la Surabaya

Show 4 photos

Deluxe, 2 Twin

2 Twin Beds

375 sqft

Landmark view

Garden view

City view

Private Bathroom

x10

+

x6

More details

Room Deluxe Two Beds

Show 4 photos

Deluxe, Twin, Horizon View

1 Twin Bed

375 sqft

Free wifi

Minibar

Flat-screen TV

Refrigerator

+

More details

Show 3 photos

Deluxe

1 Twin Bed

+

More details

Room Deluxe

Guest reviews

8.7

233 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇩🇰

Delfina

10

June 2023

Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!

Only comment is that breakfast in my opinion, has a lot of Indonesian and Chinese food, and is lacking a bit of options for Continental breakfast type of people.

🇮🇩

Prabowo

8.2

January 2023

The room is nice.

For suite room guess, you should provide special car parking space or free vallet. The electric socket in the Bali suite is very troublesome. Luckily I bring my Swiss knife to deal with this unfamiliar socket. Sure I prepared to deal with international electric socket when I go a broad, but it is not a pleasant surprise to find this 3 head electric socket in a hotel room in Indonesia. You should replace this with 2 head electric socket like any other place in Indonesia, because..... your hotel is in Indonesia... Right??? 😁😁😁 The brekfast menu in executive lounge is too limited. When we try for welcome drink/cocktail at arrival, the pastry/ cookies already gone. Only coffee available The staff are very friendly and helpful.

🇳🇱

Martin

9.1

February 2023

Excellent breakfast, comfortable room. We booked a Horizon room, with gave us access to the comfortable lounge on the 12th floor. The hotel has a very spacious lobby that was a pleasure to spend time in and receive our visitors. The swimming pool, in the garden behind the hotel, is larger than most hotel pools.

N.A.

🇮🇩

Handoko

8.2

August 2023

Hospitality of the staffs. Large lobby area though smoking is still allowed. Cleanliness

Gym area, strength equipment should be renewed. Changing room, including shower , sauna , jacuzzi have been outdated should be renovated.

🇮🇩

Balasubramaniam

8.2

August 2023

Breakfast was good, room was clean and comfortable and the ambience was very nice overall in the hotel

Pool area and set up looks outdated. Gym also could use some modernization (better move to pool area rather than closed area.

🇸🇬

Lilian

9.1

September 2023

Breakfast was good but do have room for improvement especially the quality of food.

The quality of food served during breakfast could be of a higher standard.

🇮🇩

Helena

10

April 2021

The pool staffs cum life guards are very friendly and they are really there to watch over us especially those with kids. They deserve a thumbs up. The pool has water slides for the kids to really enjoy. The room service...surprisingly the food is delicious than most of the 5* hotel The breakfast is excellent. That's I believe the signature of Shangrila. Everywhere we go with Shang, breakfast is always sumptuous. The room is great! Love the pillow and bed.

Check in may take longer but bearable as there is additional covid-19 protocol we need to fill in that may take up extra time and many people are checking in at that time as well with just 2 counters.

🇬🇧

Dominik

8.2

September 2023

Pool area was great and the rooms comfortable - the lobby was huge!

Restaurants expensive and the quality not reflected in the price

🇮🇩

Jayaratna

8.2

October 2022

Location looks to be a bit old. Certain areas need a face lift

My son was only 13 years and they charged 354K for breakfast. I stayed in a good hotel in Malang prior to this and they charged only 75K

🇪🇪

Leelo

10

July 2023

The best Shangri-la design. True Shangri-la smell. Wonderful staff. Very nice pool area and restaurants. The best price for Shangri-la.

Nothing

Points of Interest Around Shangri-la Surabaya

Airports

Juanda International Airport

7.8mi

Abdul Rachman Saleh Airport

44mi

Restaurants

Jamoo

Cuisines

  • International

Ambiances

  • Family Friendly
  • Modern

Pools

Location

  • Outdoor

Features

  • Shallow end

Age restrictions

  • All ages

Availability

  • All season

Location

  • Outdoor

Features

  • Shallow end

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Shangri-la Surabaya

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Waterslide

Spa

Sauna

Hot tub

Air conditioning

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Landmark view

Elevator

Playground

Picnic area

Garden

Bathtub

Upper floors accessible by elevator

Free toiletries

Stay rules - Shangri-la Surabaya

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Shangri-la Surabaya

When are the check-in and check-out times for Shangri-la Surabaya?

Please note, when staying at Shangri-la Surabaya, the check-in times are from 02:00 PM up to 11:00 PM and check-out should be completed by 12:00 PM.

Is there parking available at Shangri-la Surabaya?

Yes, there is parking available at the Shangri-la Surabaya hotel. Guests can enjoy the convenience of on-site, public parking, which is free of charge. Additionally, there is no need for guests to make reservations for parking.

What are the rates at Shangri-la Surabaya?

Shangri-la Surabaya offers accommodations starting at $78. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.

What types of rooms does Shangri-la Surabaya offer?

At Shangri-la Surabaya, the hotel offers several types of rooms including Horizon Executive King Room, Horizon Deluxe King Room, Deluxe King Room, Executive Suite, Executive King Room, and Deluxe Twin Room. All rooms are non-smoking and can accommodate 2 adults and 2 children, except for the Executive Suite which can accommodate 3 adults and 2 children. The bed sizes range from King size to Queen size for the double rooms, and there are Twin beds available in the Deluxe Twin Room.

Which amenities can guests enjoy at Shangri-la Surabaya?

At Shangri-la Surabaya, guests have a variety of leisure amenities to enjoy during their stay. They can indulge in spa and wellness packages, relax at the outdoor swimming pool, or have fun at the kids' pool with a waterslide. The hotel also offers a spa, sauna, hot tub, and tennis court for guests to unwind and stay active. For families, there is a kids' club and playground available. Guests can enjoy a meal at the on-site restaurant, Jamoo, which offers a family-friendly and modern ambience with a variety of international cuisines. There are two pools available for guests. Pool 1 is open all year-round and has no age restrictions. Pool 2 is also open all year-round but is exclusively for kids, featuring a shallow end for their safety. Overall, guests can make the most of their time at the hotel by taking advantage of these leisure amenities.

Does Shangri-la Surabaya feature a pool area?

The Shangri-la Surabaya has two pools available. Pool 1 is an outdoor pool that is available for all ages. Pool 2 is also an outdoor pool, but it has age restrictions and is only for kids. Additionally, Pool 2 has a shallow end. Therefore, the hotel does have a pool.

Is there an in-house restaurant at Shangri-la Surabaya?

Yes, Shangri-la Surabaya has a restaurant called Jamoo on site. Jamoo offers a family-friendly and modern ambiance, serving international cuisine.

Does Shangri-la Surabaya accept credit cards?

Yes, Shangri-la Surabaya accepts credit cards. They accept Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay. Cash payments are also accepted.