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$78Jl. Mayjend Sungkono 120, Surabaya, 60256, Indonesia
Reservations:
+1-833-728-2041233 reviews
1/121
Spa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Free wifi
Room service
Welcome to the luxurious Shangri-la Surabaya! Located in the vibrant city of Surabaya, Indonesia, this 5-star hotel offers a truly unforgettable experience. Situated just 3.7mi from the city center, you'll have easy access to all the exciting attractions and activities that Surabaya has to offer.
With 233 reviews, the Shangri-la Surabaya is a highly regarded hotel that guarantees exceptional service and a memorable stay. Prices start from just $78, making it an excellent choice for travelers seeking luxury at an affordable price.
This hotel is packed with fantastic amenities to ensure your stay is nothing short of extraordinary. From a beautiful outdoor swimming pool and spa facilities to a kids' club and tennis court, there's something for everyone at the Shangri-la Surabaya. The hotel also offers a delicious breakfast and has a restaurant and bar onsite, perfect for enjoying a meal or drink in a stunning garden setting.
Indulge in luxury and convenience at the Shangri-la Surabaya. Book your stay now and experience the best of Surabaya!
When it comes to relaxation and fun in the sun, the Shangri-la Surabaya has you covered with not one, but two outdoor pools. Whether you want to take a refreshing dip or lounge by the water with a good book, these pools provide the perfect backdrop for a day of relaxation. Pool 1 is available to guests of all ages, while Pool 2 is exclusively for kids, complete with a shallow end for their safety. So, no matter your age, there's a pool for everyone to enjoy.
Hungry after a long day of exploring Surabaya? Look no further than Jamoo, the onsite restaurant at the Shangri-la Surabaya. With a family-friendly and modern ambiance, Jamoo offers a wide range of international cuisines to satisfy your appetite. From local Indonesian dishes to international favorites, you'll find something to please every palate. So gather the family or enjoy a romantic meal for two in the beautiful setting of Jamoo.
At the Shangri-la Surabaya, convenience is key. That's why the hotel accepts multiple payment methods to accommodate your needs. Cash is accepted, but if you prefer to pay with a credit card, you'll have plenty of options. Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay are all accepted at this luxurious hotel. So go ahead, choose the payment method that works best for you and enjoy a worry-free stay at the Shangri-la Surabaya.
Closest airports
Juanda International Airport
7.8miAbdul Rachman Saleh Airport
44miSpa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Free wifi
Room service
Fitness center
Waterslide
Spa
Sauna
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Landmark view
Elevator
Playground
Picnic area
Garden
Bathtub
Upper floors accessible by elevator
Free toiletries
Show 4 photos
Executive, Horizon View
1 King Size Bed
525 sqft
Landmark view
City view
Private Bathroom
Bathtub
+
More details
Experience the breathtaking views of the city and landmarks from our spacious Horizon Executive King Room, featuring a private bathroom, bathtub, and a comfortable king size bed. Enjoy the convenience of amenities such as a flat-screen TV, minibar, and coffee maker, all in a smoke-free environment.
Show 4 photos
Deluxe, Horizon View
1 King Size Bed
375 sqft
Landmark view
Garden view
City view
Private Bathroom
+
More details
Indulge in the spaciousness of our Horizon Deluxe King Room, offering panoramic views of the city, garden, and landmarks. This double room is perfect for a family getaway, featuring a king-size bed, private bathroom, and modern amenities like a flat-screen TV, minibar, and air conditioning.
Show 4 photos
Executive, King
1 Queen Size Bed
525 sqft
Landmark view
Garden view
City view
Private Bathroom
x4
+
x3
More details
Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.
Show 4 photos
Deluxe, King
1 King Size Bed
375 sqft
Landmark view
Garden view
City view
Private Bathroom
+
More details
Indulge in the comfort and luxury of our Deluxe King Room, which features a spacious 377 sqft area with breathtaking landmark, garden, and city views. This room is perfect for families, accommodating 2 adults and 2 children, and includes amenities such as a private bathroom, minibar, flat-screen TV, and air conditioning.
Show 4 photos
Executive Suite
1 Sofa Bed
1 King Size Bed
905 sqft
Landmark view
Hot tub
Garden view
City view
+
More details
Our Executive Suite offers a spacious and luxurious experience with its 904 sqft size, accommodating up to 3 adults and 2 children. Enjoy stunning views of the landmark, city, and garden, along with exclusive amenities like a hot tub/Jacuzzi and a private bathroom with a bathtub.
Show 3 photos
Deluxe, King/Double
1 King Size Bed
1 Double Bed
390 sqft
Balcony
Minibar
Flat-screen TV
x6
+
x3
More details
Deluxe is 388 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, desk, satellite tv , cable tv, tea and coffee making facilities , safe, bathrobes, and slippers.
Show 2 photos
Presidential Suite
1 King Size Bed
645 sqft
Wheelchair accessible
x8
+
x5
More details
Presidential Suite is 646 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible with a Disability-friendly bathroom.
Show 2 photos
Suite
1 King Size Bed
645 sqft
Wheelchair accessible
+
More details
Residence Suite is 646 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible with a Disability-friendly bathroom.
Club Deluxe, 2 Twin, Horizon View
2 Twin Beds
540 sqft
Wheelchair accessible
x4
+
x3
More details
Horizon Club Deluxe 2 Twins is 538 square feet and is Wheelchair-accessible with a Disability-friendly bathroom.
Show 4 photos
Deluxe, 2 Twin
2 Twin Beds
375 sqft
Landmark view
Garden view
City view
Private Bathroom
x10
+
x6
More details
Room Deluxe Two Beds
Show 4 photos
Deluxe, Twin, Horizon View
1 Twin Bed
375 sqft
Free wifi
Minibar
Flat-screen TV
Refrigerator
+
More details
Show 3 photos
Deluxe
1 Twin Bed
+
More details
Room Deluxe
8.7
233 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇩🇰
Delfina
10
June 2023
Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!
Only comment is that breakfast in my opinion, has a lot of Indonesian and Chinese food, and is lacking a bit of options for Continental breakfast type of people.
🇮🇩
Prabowo
8.2
January 2023
The room is nice.
For suite room guess, you should provide special car parking space or free vallet. The electric socket in the Bali suite is very troublesome. Luckily I bring my Swiss knife to deal with this unfamiliar socket. Sure I prepared to deal with international electric socket when I go a broad, but it is not a pleasant surprise to find this 3 head electric socket in a hotel room in Indonesia. You should replace this with 2 head electric socket like any other place in Indonesia, because..... your hotel is in Indonesia... Right??? 😁😁😁 The brekfast menu in executive lounge is too limited. When we try for welcome drink/cocktail at arrival, the pastry/ cookies already gone. Only coffee available The staff are very friendly and helpful.
🇳🇱
Martin
9.1
February 2023
Excellent breakfast, comfortable room. We booked a Horizon room, with gave us access to the comfortable lounge on the 12th floor. The hotel has a very spacious lobby that was a pleasure to spend time in and receive our visitors. The swimming pool, in the garden behind the hotel, is larger than most hotel pools.
N.A.
🇮🇩
Handoko
8.2
August 2023
Hospitality of the staffs. Large lobby area though smoking is still allowed. Cleanliness
Gym area, strength equipment should be renewed. Changing room, including shower , sauna , jacuzzi have been outdated should be renovated.
🇮🇩
Balasubramaniam
8.2
August 2023
Breakfast was good, room was clean and comfortable and the ambience was very nice overall in the hotel
Pool area and set up looks outdated. Gym also could use some modernization (better move to pool area rather than closed area.
🇸🇬
Lilian
9.1
September 2023
Breakfast was good but do have room for improvement especially the quality of food.
The quality of food served during breakfast could be of a higher standard.
🇮🇩
Helena
10
April 2021
The pool staffs cum life guards are very friendly and they are really there to watch over us especially those with kids. They deserve a thumbs up. The pool has water slides for the kids to really enjoy. The room service...surprisingly the food is delicious than most of the 5* hotel The breakfast is excellent. That's I believe the signature of Shangrila. Everywhere we go with Shang, breakfast is always sumptuous. The room is great! Love the pillow and bed.
Check in may take longer but bearable as there is additional covid-19 protocol we need to fill in that may take up extra time and many people are checking in at that time as well with just 2 counters.
🇬🇧
Dominik
8.2
September 2023
Pool area was great and the rooms comfortable - the lobby was huge!
Restaurants expensive and the quality not reflected in the price
🇮🇩
Jayaratna
8.2
October 2022
Location looks to be a bit old. Certain areas need a face lift
My son was only 13 years and they charged 354K for breakfast. I stayed in a good hotel in Malang prior to this and they charged only 75K
🇪🇪
Leelo
10
July 2023
The best Shangri-la design. True Shangri-la smell. Wonderful staff. Very nice pool area and restaurants. The best price for Shangri-la.
Nothing
Airports
Juanda International Airport
7.8miAbdul Rachman Saleh Airport
44miAirports
Juanda International Airport
7.8miAbdul Rachman Saleh Airport
44miJamoo
Cuisines
Ambiances
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Free wifi
Room service
Fitness center
Waterslide
Spa
Sauna
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Landmark view
Elevator
Playground
Picnic area
Garden
Bathtub
Upper floors accessible by elevator
Free toiletries
Accessibility
Bathroom emergency cord
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by elevator
Activities
Game room
Golf course
Live music/Performance
Movie nights
Nightclub/DJ
Tennis court
Tennis equipment
Bathroom
Additional bathroom
Bathrobe
Bathtub
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Kid-friendly buffet
Minibar
Packed lunches
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Hair/Beauty salon
Hardwood or parquet floors
Hypoallergenic room available
Interconnecting room(s) available
Non-smoking rooms
Room service
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Dryer
Electric kettle
Refrigerator
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Video
Outdoors
Garden
Picnic area
Sun deck
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Iron
Socket near the bed
Safety & security
24-hour security
Carbon monoxide detector
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Foot bath
Hot tub
Kids' pool
Locker rooms
Massage
Outdoor swimming pool
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waterslide
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
City view
Garden view
Landmark view
Pool view
From 14:00
Until 23:00
Guests are required to show a photo identification and credit card upon check-in
From 06:00
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free public parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 12 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Visa,
Mastercard,
Diners Club,
American Express,
JCB,
Cash only,
UnionPay
This property accepts cash.
When are the check-in and check-out times for Shangri-la Surabaya?
Please note, when staying at Shangri-la Surabaya, the check-in times are from 02:00 PM up to 11:00 PM and check-out should be completed by 12:00 PM.
Is there parking available at Shangri-la Surabaya?
Yes, there is parking available at the Shangri-la Surabaya hotel. Guests can enjoy the convenience of on-site, public parking, which is free of charge. Additionally, there is no need for guests to make reservations for parking.
What are the rates at Shangri-la Surabaya?
Shangri-la Surabaya offers accommodations starting at $78. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.
What types of rooms does Shangri-la Surabaya offer?
At Shangri-la Surabaya, the hotel offers several types of rooms including Horizon Executive King Room, Horizon Deluxe King Room, Deluxe King Room, Executive Suite, Executive King Room, and Deluxe Twin Room. All rooms are non-smoking and can accommodate 2 adults and 2 children, except for the Executive Suite which can accommodate 3 adults and 2 children. The bed sizes range from King size to Queen size for the double rooms, and there are Twin beds available in the Deluxe Twin Room.
Which amenities can guests enjoy at Shangri-la Surabaya?
At Shangri-la Surabaya, guests have a variety of leisure amenities to enjoy during their stay. They can indulge in spa and wellness packages, relax at the outdoor swimming pool, or have fun at the kids' pool with a waterslide. The hotel also offers a spa, sauna, hot tub, and tennis court for guests to unwind and stay active. For families, there is a kids' club and playground available. Guests can enjoy a meal at the on-site restaurant, Jamoo, which offers a family-friendly and modern ambience with a variety of international cuisines. There are two pools available for guests. Pool 1 is open all year-round and has no age restrictions. Pool 2 is also open all year-round but is exclusively for kids, featuring a shallow end for their safety. Overall, guests can make the most of their time at the hotel by taking advantage of these leisure amenities.
Does Shangri-la Surabaya feature a pool area?
The Shangri-la Surabaya has two pools available. Pool 1 is an outdoor pool that is available for all ages. Pool 2 is also an outdoor pool, but it has age restrictions and is only for kids. Additionally, Pool 2 has a shallow end. Therefore, the hotel does have a pool.
Is there an in-house restaurant at Shangri-la Surabaya?
Yes, Shangri-la Surabaya has a restaurant called Jamoo on site. Jamoo offers a family-friendly and modern ambiance, serving international cuisine.
Does Shangri-la Surabaya accept credit cards?
Yes, Shangri-la Surabaya accepts credit cards. They accept Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay. Cash payments are also accepted.
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