Melia Makassar

The location was excellent in terms of being central / easy walk to see the sites and check out the local restaurants. The room was comfortable and clean and had everything I needed. The food in the rooftop bar/restaurant was tasty and views were great / staff very friendly and helpful. You will not miss the 5 calls to prayer a day as the hotel is next to an architecturally interesting mosque.

The pool on the 5th floor is 'open air' but under cover can get a little noisy with echoing children screams.

I had a fantastic stay here. The staff went above and beyond to accommodate me; they made me feel at home. I had a complicated request for a doctor who speaks english and they organized the entire thing for me. Robbie and Rafael were very helpful in organizing my bus to Toraja. The bed was very comfortable. It might be the best bed on Sulawesi, seriously. The room is large, the view is nice, the TV works well.

I wish they had given me more information when I checked in. I did not know the hotel provides room service until my 3rd night. I also wish they had asked me to provide a deposit when I checked in (this would have saved me a lot of time using my credit card). As other people have said, the elevators are very slow, probably because the staff use the elevators frequently.

The location is perfect, everything is very clean and comfortable, good breakfast, great facilities, attentive and helpful staff, low cost for the standard of the hotel. I would like to highlight the attention and affection of the receptionists, especially Miss Zefanya and another girl whose name I forgot. I had an infection in my leg and they gave me all the support to go to the hospital and feel better! thank you girls !! I will be forever grateful !

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The location is good, very central and close to a lot of well-known local restaurants. The bed is comfortable with black out curtain. The swimming pool is not that big but sufficient for lap swimming. They separate the sauna for male and female, unfortunately the female sauna was not that warm so I moved to the male sauna when it was empty.

There are only two elevators for guess. I stayed on the 18th floor. When there was a party in the 20th floor, we had to wait extra long for the elevator to pick us up.

Check in and communication with the hotel was easy. The room was nice. Breakfast and pool/sauna were very nice.

The pillows were lumpy and not good quality. On the second day, housekeeping removed the soap I opened the night before and replaced it with a new one - this was unnecessary and wasteful.

Good breakfast, just missing some western ingredients like yogurt, but that is understandable as its clients are mostly local

Lack of knowledge to recommend local tours or to neighbouring towns. Visited Toraja using a less good solution (not recommended by hotel staff)

The air-conditioner works perfectly. It is just the way I liked it: chilling cold. Room and public facilities were throughly clean. Breakfast selection was adequate.

Finally a good continental breakfast! We appreciated the warm contact via whatsapp and the upgrade to a superior room

we waited a bit before checking in and it was already 6 PM

The extra money paid for lounge access was extremely well used! We were offered complimentary food and drinks, breakfast was included and the service they provided us was incredible!

nothing really

Super staf, the will arrange everything for you! If you need a driver ask Edy.

Rooms were outdated and smelly. Elevator time to time very busy