The Dukes Retreat Resort

The breakfast spread was amazing and need to mention that we enjoyed it thoroughly. The dinner buffet was okay and expensive.

The room amenities need to be upgraded. Also, the elevator did not go to the 1st floor (ground floor). This was very inconvenient and very unlike a good hotel. There was no information provided for the same. We went down to the ground floor in the lift and the doors did not open. We were a little shaken up but then pressed the 2nd floor and we went up. Had to take stairs to go down to the ground / first floor. When we informed the staff, they were very casual about it, as if we are supposed to know it upfront without any information provided.

1. Amazing location with spectacular view from panorama room. No other hotel in lonavala will give this for sure. 2. Spacious room with elegant interior. 3. Food was delicious 4. Staf is very friendly polite 5. Good for party with friends and family. Also they maintain cleanliness.

1. Bed was not comfortable. You'll get hell of body pain next day. 2. Swimming pool is sloped 5 to 10 feet. But good they have life guards full time. 3. Panorama room has wide and beautiful balcony with unbeatable view but can't enjoy outdoor sitting coz from rooftop all rain water dripping inside balcony area. So you can only sit inside room behind glass window. :-)

Their Breakfast and Lunch spread was scrumptious and had good variety! It was worth every penny and we were offered 20% discount on the price per person for the Buffet dinner. Location is amazing and the views are breathtaking. Rooms were clean and very well maintained. Staff was also friendly. Overall good experience!

Food was a bit expensive for the quantity served in their Ala Carte in room service menu. They also have very limited options available.

Excellent Location to stay in Khandala particularly in monsoon season.

At breakfast we chose one table and kept our belongings. Waitress came and asked to shift to another table and later kept "Reservation board" on it. I denied to shift and raised it to manager. He allowed us. It was quite rude. I have never seen any 'reservation' for breakfast table in any of the hotels. Could not understand the purpose.

The excellent resort location. The reception floor location and utilities. The nice bathroom

- small & Bad TV and good channels missing. - Few Rusty mettalic facilities at reception floor area. - Insufficient lighting in common passage at entrance of rooms

The location, the hotel set up, room view, food

The high tea could have made better with more snacks options, also coffe vending machine would be a better option, Breakfast and buffet cost seemed on a higher side by 10% to 20%.

Good place to have some cosy time.

Food was overpriced Buffet breakfast did not meet your 4star expectations. It's awkward to have a swimming pool in the centre surrounded by restaurant. Limitation of food timing was not expected. We would almost sleep hungry. Request whatever instructions given at reception should also be given in pri Ted format.

The staff at the reception co-operative & excellent The Location best in Lonavla Khandala The swimming pool clean and tidy. The life guard very humble and co-operative. Rooms neat and tidy with great view.

The food and beverages should be reasonably priced for residents to order and eat and drink. It's too expensive.

Food quality was excellent. Especially veg . food. Spread at B/F and dinner was excellent. Tasty food.

There was a confirmation given by the Mumbai office that we will be placed on third floor with hill/valley view room. The staff at reception has ignored the instructions and was trying to push us on second floor. When we insisted on that we want to be on third floor as committed then only we got the desired room. The surprise is all these things happened when there is less than 50% occupancy in the hotel. This was the only but most irritating experience.

Rooms were spacious and view from the room was superb, rooms were clean

The entertainment activity were not in the Hotel except swimming pool and badminton,more indoor activities can be added, food was good but not to the level to they charge