Altapura

Service by the staff and range of food options for breakfast were excellent. The courtesy minibus is a great benefit, and was most helpful for us, as my wife has mobility limitations. Our room was spacious and comfortable. This is a genuine ski-in/ski-out hotel, and is brilliantly located relative to lifts for all but beginners at the end of the day.

Cold plates! Why are the plates not heated when serving hot food? Hot food generally becomes unpalatable when it goes cold, resulting in dissatisfaction, and often waste. This is something which should not happen in a top quality hotel. Inadequate compartmented storage space in our room. Much more than enough hanging space, a fair amount of which should be given over to drawers or compartments for folded clothes. Overpriced food and drink in the bar. If you're going to charge 9 euros for a cappuccino, at least make it more than two thimblefuls! We would have spent more in the bar if the prices had been more reasonable.

The location is perfect, the spa is also perfect and the fact that there were no restrictions for the kids and the pool temperature was quite warm. The staff was friendly and helpful. They made it possible for us to have our rooms close to each other.

Every time I wanted to order food at lunch time after our ski day, it was really difficult to order food, get the order and then pay/sign the bill. It was taking me a total of 3 hours at least. I could see the staff was really busy (especially with the outside area) but I could say that if I didn’t have the kids with me, I would have definitely not eaten lunch at the hotel.

This hotel understands the meaning of a HOLIDAY! Straight from arrival until check out the service is magnificent. Great welcome on arrival from the friendly staff. Love the design of the hotel with ski equipment. All you need is there; ski shop, ski rental, concierge who takes care of skipasses. All are so friendly and ready to serve you. Housekeeping deserves an extra compliment for the welcome feeling in the room but also for the nice 'goodnight' service with the bedding! Good size and quality of the beds, clean bathroom nice thick towels. Christel from the Kids Club is really great with children and organises all kind of nice creative playtime with the little ones. Restaurant is good quality food, even the buffet has lots of choice and good fresh quality of food. Ski in/out direct on the slopes. Nice shuttle service if you want to go downtown.

Really nothing to complain, all was fantastic. Just a very very very small tip: the sleeping pillows on the bed. The big pillow is great for hanging around on the bed and from high quality/very comfortable, however due to it's size uncomfortable to sleep on. The smaller pillow feels extrodinary cheap plastic fibres and is way to small and uncomfortable to sleep on, still have neck ache from it.

An excellent luxury hotel, in a prime location with an outstanding view, that made us feel at home - thanks to the lovely staff - and had great facilities for those who ski and also for others who don't. We really enjoyed our stay: comfortable rooms and ski room, very good breakfast, friendly and useful staff, heated pool, gym.. everything that we needed during our stay.

Staff are exceptional (night team, porters, concierge, driver, housekeepers, bar staff in particular, waiters, the chefs, the GM on the floor constantly), couldn't be more helpful. Many new team members as it was the start of the season, you could see them grow into it. Ski in / out with the shop, great. Breakfast and bar lunch perfect for skiing holidays. Rooms very high quality and very good size (we had the smallest). Housekeeping worth a shout out too.

Smallest thing but not a big deal, location is a fraction down the mountain when going out or coming back at night. That being said the bus will drop and pick you where and when you like.

great ski in ski out. bar and restaurants very nice. spa and gym with pool tops off a great days skiing

1st floor room with the band in the bar below was a bit annoying after a long days travelling.

BEST service ever!! 🥰 All the team was very kind and polite Very helpful , always happy and good vibe The room was always so clean and we felt like our experience is much important to the hotel crew The location is great and the view was perfect! strait to the slopes. Cozy lobby. Fresh food and soo tasty! The spa centre is big and special. It was a perfect vacation after a long time staying home because the Covid

it was just perfect!

Location. Staff friendliness.

The bar menu listed wines by the glass only, many of which were unavailable when requested. Bar staff were not very knowledgeable about substitute wines. The bar should offer the restaurant’s ‘carte des vins’ where wines can be selected by the bottle.

everything was amazing. luxury hotel, great room and view. all the staff were so nice and friendly. the shuttle service is so great and easy, makes every spot in town possible without walking in the freeze of outdoors. will be back for sure :)

nothing

Perfect location, nice and clean rooms, convenient ski room.

Sometimes plates on the breakfast were missing and sometimes they were not clean enough. Also sometimes drinks for the breakfast were too long to wait.