The St. Regis Cairo

All of staff are very friendly and helpful. Breakfast with many options. Room size. Location. Cleanness.

During chick-in, I asked the receptionist if it would be possible they can extend my checkout time complimentary for only two more hours, because I would be having a meeting outside the hotel during the check-out time, and they welcomed my request and noted that the system, but they decided to call me in the last day to inform me that complimentary late check out is not possible, and I have to pay 200 dollars for the extra two hours or leave on time!!! Did not make turndown service in the evening once, and when I reported that they were very slow in responding to me, though I called the hotline and went down to the reception to expedite this mandatory service.

The hotel is very new and bling (if that's your thing), our room was luxurious and very quiet - not to be taken for granted in the Middle East - and we slept very well in the massive beds. Delicious breakfasts, complemented by stunning views of the Nile. And at the end of the day winding-down at the spa after gazing at pyramids in the heat was heavenly!

The butler system. In principle it's a good idea, in practice we never saw our butler after the first day/hour. Little basic touches, like ensuring there were two shower robes instead of one (for both of us), returning with the chamomile teabags I had requested, ensuring turndown service happens very night were not done. Instead, whenever I saw the butlers they were goofing off, high-fiving each other, looking well-pleased in their gray tailcoats.

Probably the finest commitment to world-class hospitality we’ve ever experienced. Beautiful room, serviced around the clock. Huge bed. Impeccably trained, incredibly accommodating staff. Phenomenal breakfast buffet. Two pools. Good restaurants. Functional, stylish library full of actual books. Concierges that will deliver you the world.

It’s a new building (2021) so still needs some breaking in, but will likely only get better with age. The toilet paper situation was surprisingly underwhelming. For the price I’d recommend investing in the highest-quality product available: Charmin Ultra Soft™, tho I do not personally know the import economics or potential geopolitical constraints surrounding such matters.

The clean and nice room. The friendly staff

- Very expensive though it doesn’t have the best Nile view from that particular area. - limited restaurants - very limited & poor food options in the lobby cafe and in room dining - very basic and extremely poor quality and presentation of dishes for in room dining, for instant; I’ve requested a (club sandwich) and I was extremely shocked and disappointed of the quality and presentation of this order?! it was worse than some cheap low end cafterai food! yet the cost of food and service is way to high than what we actually got?! - Unfortunately the food & restaurants of this hotel match what we may get in a 2-3 Stars hotels! On the other hand the rooms’ facilities and cleanness are to meet the 5 stars hotel at this same hotel!!

Beautiful design, nice pool, excellent breakfast, in particular local specialties very tasty. J&G Steakhouse was ok. Concierge arraged for a very nice and very knowledgeable (professional egyptologist) guide to the Pyramids and the Egyptian Museum.

Poor evening entertainment, not inviting to spend more time in the common areas. Asian/Singaporean Tianma restaurant was extremely dissapointing (did not use the right ingredients, not authentic at all). Poor wine selection.

The staff and the Manager were welcoming, and throughout our stay they were very helpful. requests from housekeeping, room service, and the Concierge were delivered fast. Do Not miss the Breakfast!!

we stayed in the 2 bedroom apartment, the access was a bit confusing but we would still stay there again. frankly I cant think of other things we didn't like.

Beautiful room and great linen. Location. New hotel.

Service is not similar to st.regis in other countries i.e. Dubai Food in the Italian restaurant is average and over priced which is a common problem in Egypt hotels. Swimming pool is small and full of noisy kids. It's a bit like a maze when you enter the hotel (lobby on 5th floor). Bar design furniture wise and service are poor.

Rooms,Staff,location,Breakfast,Spa,Buttler Service

No Water Bide Sprayer Horse in toilet and Rates of Rooms are Expensive

Staff is great, food is good. lobby was amazing.

Room felt crowded with bulky furniture. my room had an unpleasant lingering cigarette odor.

It is rare for me to mark answers as a 10 b 10 but this hotel warrants it. Everyone from the housekeepers, to waiters, receptionist and concierge delivered outstanding customer service. Friendly and helpful to a fault you all made our stay out of this world. Nothing was too much trouble for the St. Regis staff. You have the very best of staff! The hotel, facilities and amenities were of an exceptional standard, and were kept very clean without being intrusive. There is nothing I can fault! Needless to say we will be coming back next year once the GEM has opened and we are looking forward, very much, to visiting you again.

Absolutely nothing.