Sonesta Hotel Tower & Casino Cairo

For a 4-day & 3-night stay, it was a nice experience for my family. They provided us with cleanliness, most especially when we checked out from time to time and everything in our toilet gets refilled. Justifiable price for a 4-day stay. Great services especially the ones who worked during the breakfast buffet, as well as the airport shuttle (who helped us all through the way from immigration check-in, carrying all of our bags, and currency change). I also like the theme of the hotel, if I'm correct it's more of a greek/roman vintage-inspired design.

The pool was okay-ish. Moreover, no diverse breakfast choices. The menu was almost the same for 4 days. Wish it was better. Otherwise, everything else is alright.

I have stayed in several five-star hotels in Cairo before, but this time was the most comfortable and enjoyable. The room is spacious, luxuriously furnished. The room service was exceptional, and provided water, coffee, and tea generously. The reception staff are polite. The thing that caught my attention most was the many table and floor lights in the room, so I can set different lighting. I only have a few comments for improvements. The room is large, has a huge window with curtains and a massive bed, so for consistency, I think the TV needs to be larger, but the current one is not bad. The office chair is made of the same wood as the room furniture and looks royal, but I prefer movable office chairs because I work remotely and sit for long. Finally, but importantly, better to provide electrical sockets with USB ports so guests can charge all of their devices at once, such as mobiles, laptop, toothbrushes, portable chargers etc. Very recommended, and I found my place in Cairo!

As always, a friendly reception and very helpful staff. The room eventually allocated was big enough and comfortable, with a good desk for working on the laptop. And a nice bathtub. The coffee-shop restaurant buffet was first-class - a wide selection of salads, soups, main courses and desserts changing daily, all freshly prepared. The lobby bar also serves nice light meals in a friendly atmosphere.

At check-in, I was allocated a smaller room than usual. This was changed after I complained. Airport pickup did not materialise because my flight was delayed and they only accept pickup bookings / booking alterations with 24 hours notice. In general, some of the fixtures and fittings in the bathroom are beginning to show their age, for example the shower temperature control! And the air conditioning did not provide heated air, only cold.

The neatness of hotel, and the courteous but professionalism of the staff. My room was upgraded to a suite upon checking-in and they constantly followed up with a call to my room to ensure I am comfortable.

Location: I believe the location is more suitable for business travellers not tourist as there are no enteries, shops around hotel.

The location is amazing Its a really nice neighborhood around it Naser city in general is beautiful and close to everything a traveler would like to go to . The stuff are really nice and helpful The place is really clean and thats so important Some stuff are just old in the hotel , like door handels and closets but thats a minor issue. For a traveler it gets really hard to try to figure out if the place around the hotel is safe or not and , i can guarantee naser city and the atmosphere around the hotel is safe and good , i don’t advise going out on a walk alone in the mid night but ubers are safe if you wanna move at night time ( ex 2:00 am)

Some stuff in the room were old and by old i mean really really old Handels of literally everything in the room is old and about to break But thats the only thing it was an amazing stay and if i ever came again i will go to sonesta again , i love it !!

This is our favourite stay so far on a trip!! The hotel had arranged someone to pick us up from the airport. He helped us with getting a visa, bags everything! The hotel it’s self was amazing, so many things to see and do. Great gym and pool! We really enjoyed the Lebanese restaurant too. The hotel organised a driver for us for everyday we were there and a tour guide. This is a must!! Our driver was amazing, always on time. He even made sure the car smelt nice when we were in it with Egyptian perfume. Room was lovely, bathroom was beautiful and the beds super comfy!!

There isn’t a whole lot around walking distance wise so have to get a driver everywhere. But it’s also nice to be close to the airport!

location is central to everything. classic furniture style. staff are amazing. they all want to help yo make your stay comfortable and enjoyable. special thank you to Rose, Madonna, Mariana for calling me every day to see if I need anything. Mr. Ahmed at the Front desk is an amazing and very friendly gentleman. also Mr. Sherif. bellman Magdy. Room-service Fady is an incredibly helpful and nice gentleman. sincere thank you to housekeeper Sana and Ayman. also thank you to Mr. Adel and Mr. Wael for their great help and care. everyone is amazing.

perhaps some renovations needed while keeping the classic theme of the hotel.

They initially offered me a room that was really not that excellent because the room door started shaking anytime any guest opened or closed his room doors at the corridor and noise of the other room like they set at mine. As I approached the reception desk, a gentleman named Mr. Ahmed approached me and inquired what the problem was. I told him about the noise and door concerns. He told me to go back to your room and inform him about the problem. Fortunately, after approximately 10 minutes, Mr. Ahmed phoned me and said that the night manager, Mr. Wael, and he apologised for what happened and that they replaced my room, which was amazing and exceeded my expectations.

My first room. I'd like to stay at the hotel since the staff constantly greets customers with a smile and strives to make every client as happy as possible.

The Sonesta Tower Hotel and Casino was wonderful, I stayed a very long time, and all personnel from staff are kind and friendly. The Italian Restoran La Gondola was the almost beautiful place to lunch, the menus exquisite and the people from restoran all time care all details and requests. The room is super clean and spacious. I recommend to another guest to stay here. Many service and option, like Casino, Discotheque, Bank, ATM and souvenirs store. I will come back for sure. Maria

There's nothing netigative to say about the hotel.

Location is central. easy access to restaurants, shops, malls, taxis…etc. the staff are very friendly and helpful. thank you to Mr. Ahmed at the front desk for the upgrade and the wonderful tour of the classic artifact at the hotel. thank you to Rose, Madonna and Marian for calling and checking if I needed anything every single day. they made me feel like family. thank you to all bellmen Ahmed, Magdy and Nader. special thanks to Housekeepers Sana and Ayman. thank you to GM Adel and Wael.

perhaps some renovations.