Hilton Garden Inn Toronto/Markham

This facility is newer and very well-maintained. Our room was spacious, very clean, and quiet. All staff we encountered were friendly and helpful and the location is very accessible. The common areas were also updated and clean.

We were disappointed by the hot tub being inoperable during our stay, although in all fairness we did receive a notification that it was closed prior to our departure (with an offer to cancel/reschedule if desired). We found the pool water and room to be too cold to really enjoy. That being said, the changing rooms, fitness center, and pool area in general were updated and spotless. The breakfast offering felt limited. Being a paid (and relatively expensive) offering, the options and portions seemed limited for the cost. The food itself was very good, but if I were to visit again I'd be inclined to seek breakfast outside of the hotel.

Room was very spacious and clean. It is conveniently located for our purpose.

As it is located right next to HWY7, it was a little noisy due to heavy traffic. A staff when we were checking out was rather administrative, did not seem she cares how our stay was.

The size of the room and friendly staff. The location is very convenient plenty of restaurants just around the corner with different cuisines from all over the world.

There was not hot water kettle in the room and have to get drinking hot water from the restaurant on the ground floor. The bathroom need some maintenance work.

Upgrades to how the room presents - pump stations for hand soap, shampoo, conditioner, etc.

Our room was missed Saturday for housekeeping purposes, so when we returned to our room about 5:30 pm, it had not been done. But we were compensated with a complimentary breakfast voucher

Comfortable beds and pillows, plenty of towels. The location is very convenient to highways so I expected it to be noisy, but NOT so. Must be excellent double glass so I could enjoy watching the traffic without hearing it.

Lighting in bathroom too dim. Coffee maker in room failed on last day. However plentiful free coffee in lobby.

good location and friendly staff

I live in this hotel every time when I go to Toronto. Experiences were always good except this time. when I booked the room online I used Mastercard (pay at the hotel), but when I paid at the hotel using another credit card (Visa), and I did ask the staff if I can pay with another credit card and was told yes, I still got charged on my Mastercard instead of Visa.

Convenient location, rooms where a nice size, and staff was friendly.

The bathrooms were dirty. The tub has Mildew in the corners and there was someone fake eye lashes left on the counter. You could tell someone dropped something and it splashed all over.

We loved the bar and the comfort of the beds! It was very clean and lovely, the lobby was really nice! I loved the set up, people were relaxing and enjoying themselves!

We had to ask three times to get a battery replaced in the smoke detector. Also, the bar tender was doing double duty so we had to wait to be served!

Location

No charging stations for my EV. Instead we had to use my husband's gas car to get from home to the hotel because we couldn't charge my EV. It would definitely make me choose the hotel again (or indeed the whole chain of hotels) if there was charging on-site.

Breakfast was excellent. Well cooked food and very attentive service from Debbie. Plenty of variety to eat and the dining room is spacious and well laid out

Could have done with more shower gel/shampoo