Holiday Inn Sydney Airport, an IHG Hotel

Good location

The property ended up charged me twice. I paid for everything at the check in but got charged again via credit card after check out. Also they charged me for the movie that I did not even turn the TV on. They chose to believe the system over the customers, this is very disappointing.

The room was clean. Also, the beds size was good for the family.

The water bottles were overpriced. Also, the breakfast menu was not so good.

2nd stay in a week, room was very comfortable and spacious. Staff were helpful & polite, even though it was a busy time. Hotel was very convenient for the airport and getting into the city.

On our first stay we were allocated an accessible room. Obviously the room is designed for guests that need these facilities, which we understand. As we were only spending one night we decided not to request another room, but we were a little disappointed with the room and location. When checking out I requested not to be allocated a similar room for our return stay. The request was addressed and we were pleased with our return stay 😀

Very good location - very close to Domestic, and has a shuttle bus service as well ($11) - its the last hotel on the bus run so therefore its not the dreaded " oh god how many MORE stops til I get to the airport" Its a very practical hotel and the bathrooms look to be pretty new - very nice and very clean!

Desk surfaces etc and wardrobe doors show up just about every mark imaginable - I often wipe surfaces down in hotels but the dark cupboards still showed scratches and marks. I'd say the'll avoid those next refurb!

The breakfast was great, a lot of options to choose from. The coffee bar was a highlight as you could order any beverage on offer, including a dirty chai which was our favourite. The rooms were spacious, especially the ones with the sleeper couch which comfortably accommodated 3 to 4 people. The hotel is far from the city but is conveniently located a short walk away from Mascot train station, where you can catch the train to most places around Sydney. This made for an easy commute around Sydney and made for a pleasant stay without feeling like you're missing out on too much owing to location. Lovely stay and great value for money!

The housekeeping services were below average. We felt that the rooms weren't being cleaned thoroughly on a day-to-day basis, with the bed being made lazily, coffee station mugs and glasses not being replaced on a daily basis etc. The small details that one can expect from any hotel. The rooms most clean state was probably upon check in. After that, it seems housekeeping just picked up a pillow or two, made the bed and left.

I wanted a motel with airport shuttle. Was fairly close to train stop (400 meters). If only I had walked a straight route from train to there, it would have bee closer. But I initially was following goggle route which kept switching to car route instead of by foot and it was sending me to Holiday Inn Express instead of the one I was booked at. Fortunately, The motel had big signs pointing to where it was. The staff was great, even when I thought I still needed to go to Express. They let me stay and cool off. It was during that break that I figured out that I wasn't booked at the Expresss but I was at the right motel after all. Staff was super nuce and helpful! Good Bar & Grill inside building. Locals use it as place to dine as well, so it's a destination eating spot. Food was good.

Their shuttle only goes between airport and motel. Would have loved if they could pick up at train stopp as well.

The location is close to the airport and close to Mascot Retail precinct where everything is available, such as Coles, Restaurants, etc. The hotel itself is clean and the staff are nice. The room is quite large and clean.

The pillow. Not comfortable at all. Even though there were 2 pillows provided, We found it very hard to get a good night sleep as they were not comfortable. It's something to do with the thickness. It was just flat, no support whatsoever therefore hard to get a good night sleep

We were pleasantly surprised by the size of room and bathroom, the cleanliness and most of all the breakfast that was really fresh, good and catering for all.

Airport shuttle stops at 7:45 which makes it difficult for late travellers. It is not walking distance from the airport and it would be very convenient if the shuttle continued until later We had requested a travel cot in the booking that was not there however the FOH staff immediately offered to set it up

The location is close to airport, and need to take train to city but still close just about 15 minis walk about 5 minis to supermarket and around supermarket got many good restaurants even with a Asia supermarket I will choose this area again if stay in Sydney next visit

No laundry facility in the hotel. Luckily, there is one self laundry shop close to supermarket.

Very attentive and helpful staff who went out of their way to accommodate our needs. It started raining heavily on our arrival. The security officers walked down to the basement to try and find a parking spot for us, to no avail. But he found us a spot on the ground, then provided us with a huge umbrella! We were so thankful for this gesture.

We didn’t find anything to complain about. Everyone was friendly and polite.