Viceroy Washington DC

Nice hotel in general although price is mostly justified by the decoration (painting on sale on the walls, design fourniture...) than by the level of service.

No buffet breakfast in the hotel, you must buy each item you want (19 € per person should be deleted on Booking site). The messages received from the hotel before we arrive stated than rooftop and pool were open for the season which was not true (correctly indicated in information provided by Booking). Rooftop could have been open even if too early in the season to use the pool.

Location, size of the room, comfort of the bed.

Upon arrival, I found a very dirty stained towel that was just folded and left as if clean.

ok

no room service no spa

room was large and comfy for a 6 night stay and convenient location to restaurants and not too far from the metro

some areas of the hotel common areas are showing wear and tear and need a refresh

I loved the ambiance, the staff were amazing and inviting, the staff in the restaurant were also amazing! The room was extremely spacious and comfortable, and the bathroom was all of our favorites. The water pressure was amazing, the temperature of the water was great, everything was clean and beautiful. I would definitely stay here again.

I didn’t like how high the incidentals were in addition to the price, but it what it is I guess, we still enjoyed ourselves and had an amazing time! I also didn’t like how small the fitness center was but the little amenities they give you in there were cute.

Karen on reception was fantastic and went above and beyond to assist us with our 4am unexpected arrival. The room was superb, spacious, clean and airy. Superb location. Door staff were very attentive.

A male member of staff who was on the front desk was rude, arrogant and unaccommodating when trying to arrange a late checkout. Thankfully Gabby took over and made the process seamless. The male member of staff put Gabby down in front of us stating he knew better and he had been working there longer. Not a conversation any guests should hear. He shouldn't have any customer contact, he was the only negative during our stay at the Viceroy.

Every staff member I encountered was incredibly kind and helpful, room was nice (if just very slightly worn), wifi was fast, rooftop was lovely, check in & out was smooth. Location was great, very close to lots of food options and still close enough to walk to the center where I had meetings (~20+ min).

Just a few things were a bit worn-out (but not fully broken or anything) - a loose outlet, toilet flush didn't work correctly, would have been nice to be asked if I preferred to have a room facing front or back (not sure if with my room type that was an option). But very good value, at least for the dates I stayed!

I liked the location of the property and the pool/other amenities.

We came in a group of people so we reserved several rooms. In a couple of the rooms, the bathrooms were not clean. The shower had dirt/mold on the walls. In another bathroom, there was no ventilation so you could smell the plumbing from the other bathrooms. The walls were paper thin and you can hear other people around you in other rooms. The sheets in one of the rooms had a hole. We requested housekeeping at a specific time and nobody showed up to change our linen and replace our towels.

I really enjoyed my room with the spa bathtub. The bathroom was very nice and exceeded my expectations. The staff was all very kind and friendly with a lot of knowledge. Ali and Sunny helped me and my family load our bags and they were very considerate and gentle with their manners. Charline at the front desk was a real star, a true hotelier. She remembered my name and greeted me each time she saw me.

The fitness center was too small. I was excited to make use of it but it was very cramped and out of the way. This was the only thing I didn't like.

Staff was incredibly friendly. My room was clean, spacious, and very comfortable. Walking into my room was a pleasant/welcoming experience. The room was well lit and clean. The king-sized bed and pillows were very comfortable. Seemed like I had two types of pillows - two more firm pillows and two more soft. Plenty of towels and amenities - including free bottled water. I stayed for 2 nights and my room was cleaned during my stay!! My room had a Google Nest Hub that was easy/convenient to use. Large Samsung tv hanging on the wall in front of the bed. The shower head seemed to be a bit high and water pressure was a bit lower than I'm used to. Location of the hotel was awesome! Easy entry/exit, very close to the Capitol, and about 5 miles from DCA (~$25-30 Lyft). Wifi password was written on the inside of my key card holder, but I didn't use it as I did not have a need this time. Went to the bar downstairs and was not disappointed. Staff was friendly, fast, and accommodating! While they do have a good selection of craft mixed drinks, they were able to help me decide on a modified version of one. Briefly met the chef - highly recommend the Brussel Sprouts!! Did I mention the room was clean?

It would have been nice to have a reminder of amenities available. I suppose I could have asked the Google Nest Hub, but I just didn't think about it at the time. This is not a reflection of the hotel, booking.com did not provide a correct description of the room - they failed to mention the room was hearing/mobility accessible. Since I am not hearing/mobility impaired, I called to switch rooms. Thankfully, Viceroy was able to accommodate the change. It is worth noting I was charged a $28.74/night destination fee.