Holiday Inn Express Hotel and Suites Brownsville, an IHG Hotel

Hotel room was clean.

It's 9am and there is no more bacon. Continental breakfast doesn't fit for everyone. As I'm allergic to gluten. They only had grits and sausage. Cooks didn't have no more bacon as if they aren't prepared for the busy weekend of spring break. They were forced to cook more omelettes cause they had ran out I was not the only one who left the room. Not nice. Now, I'm forced to go to a restaurant to pay for something I've had already paid for, breakfast.

We enjoyed the pool area, and the staff was very accommodating. We enjoyed the stay, the beds were very comfortable. The section for snacks was very well stocked.

The only negative we had, is out of your control. The business next door that has the patio plays loud music until almost midnight. We were there for a tournament and my son needed his rest, that is out of your control. The stay was pleasant and if it would of been just for leisure we would have been perfectly fine.

The breakfast had a varied menu and plentiful food. The room was clean and well maintained. One morning a group of teen age boys were there with their huge appetites. The staff kept providing food so they were fed and also the other guests. They made sure they did not run out of food.

Since we stayed several nights, I had to ask for clean towels. I like clean towels every day, When I asked they were provided very quickly,

The bed was huge! I was not expecting it to be that big. I also loved very much the breakfast included. I definitely made time for that each morning I was there. I also liked the fact that the hotel was right next to a little lake. I'd take a few walks next to it some nights before going back to my room to sleep. The ducks were good company and very nice.

It was a bit too pricey for only a couple of nights. The pool was also very, very dirty. I did not get to swim in it at all because of that.

HI is centrally located and easy excess yo eateries, shopping and entertainment. The Staff snd room service were just top notch. Very professional and helpful.

The rooms are starting to show aging and not fresh. There seemed to be a shortage of towels. The towels, although clean, were dingy gray and hard. Room carpeting, although vacuum clean, is old and worn.

Location was great front desk had great customer service and the breakfast was excellent!!

Only downside to it was we were put next door to a family with several small children that were at times very loud with a banging and the slamming of the doors but other than that all was great.

View from my room (water) was nice; Cleanliness; Friendly staff.

I wish breakfast hours were extended for late sleepers. There was no sausage when I arrived on the breakfast bar. Several staff members (male/female) nearby were loudly joking around with each other nearby. They were so distracted with their conversation/laughter that they weren’t doing their job of refilling coffee dispenser nor breakfast sausage, etc... I had to ask for both.

The property was very clean. I’m very big on smell and the hotel smelled wonderful. This was the first hotel that I’ve ever been to that has smelled that good.

Everything was excellent

Location was great. Staff was very friendly. We did not sample the breakfast due to my food allergies but it looked good. Room was very clean and comfortable. Even though the hotel is next to the freeway the room was relatively quiet.

I'm 6 foot 2. The shower head is built for someone 5 feet tall. It should be placed higher. This is the only real complaint we had.

Everything was clean. Beautiful view. Bedding was clean and comfy. Room is spacious.

I was looking for a vending machine with toiletries. I had to ask for more towels we only had two and we a party of four. Also no wash cloth. Other than that everything was great.