Best Western Santa Fe Inn

Location is within major highway exits and near hotels & restaurants.  Good parking space.The lobby is nice and open. Room is spacious and clean. Temperature in Amarillo dropped when we we arrived so it was nice that the room was warm and cozy when we  entered the room.As advertised, toiletries and amenities are provided including free bottled waters. TV has alot of cable channels. We love the eco-friendly shower toiletries.

A bit of cautious trying to get to the hotel. Location is next to highway exit. Be sure to slow down while exiting or you will missed it.  The entrance to the lobby is a bit tight for a truck so take it slow.  The  vent and lights in the bathroom are in the same switch. It was annoyingly loud but we can't turn it off when we needed the bathroom lights. Ugh! The heater was loud, it kept us awake all night.. The room lights were too bright at night. They  need an ambient light at night.

The breakfast was outstanding. The lady responsible for preparing the food did a great job. Couldn’t have asked for better.

My only comment is with the shower. It seemed the valve in the shower needed repair. The hot water was just the slightest bit warm. Reported the issue to the front desk. We were told the issue would be reported to maintenance, however it didn’t seem the maintenance crew was able to get to it. I couldn’t tell any difference on the hot water that evening. But all in all bit a big deal.

Sandy at the reception desk was awesome. She made sure we received a room that met our requests/needs and she straightened out the mess that Booking.com made with our reservation. The entire staff was very friendly and helpful, the room and premises were spotlessly clean, and quiet. I will stay here again, but will book directly with the hotel due to the problems Booking.com created.

Booking.com

The room was very clean, bed was soft and so were the pillows. It had two thin blankets. Breakfast was good. I liked that they had the complimentary popcorn later in the day.

The bed and pillow were so soft. The dish on the TV, it wouldn't let me play any shows it kept saying internet issues. The body soap was barely coming out of the dispenser in the bathroom. Wish they had better blankets.

Clean, comfortable room. While the property is directly off the I-40, the room was quiet. The continental breakfast had a great variety with plenty of food available even though we didn't get there until 8am. Staff was very friendly and the "breakfast lady" checked that the food was to their liking. Highly recommend this hotel.

Would have liked to have had another blanket or a thicker one on the bed.

Room was nice. Staff were nice. Toiletries were very nice. Breakfast was good. I liked the burritos and was nice to have fruit. Juices weren't watered down. 3 sets of curtains kept the room fairly dark. I got a good rate.

I couldn't completely close the outer drapes. Bed was a little firm for me. Road noise was an issue. I couldn't keep the signal to watch t.v. so that was frustrating.

Comfortable beds, clean room, and great breakfast to start our morning with. Highly recommend.

Had booked a king room thru Booking.com and my confirmation state king but the desk clerk said the reservation was for a double queen. Took the room and it was comfortable but not sure where the error was and the desk clerk was not going to double check.

The staff was nice. The room seemed clean and was comfortable. Great location! The Big Texan Steak Ranch & Brewery delivers there for free. Loved that in room fridge had the small freezer. All doors needed key to access, felt very safe. They had a hot breakfast which smelled good but we didn’t eat it. Eating area was a little cramped for us.

I said seemed clean because we found a large pair of reading glasses under the sink so not sure if they cleaned everything if they didn’t find them. Also it was a little expensive for a place with no elevator, pool or fitness center.

For a road trip, the location was very easy to access right off the highway! The room was clean, small bottles of water were provided in the room, and the continental breakfast was on par for Best Westerns (eggs, waffles, sweetened yogurt, cereal, biscuits/gravy, oatmeal, coffee, juice). The breakfast area was well maintained and clean. We were given a room on the top floor and in the back, so highway and neighbor noise was no issue.

We noticed men walking in front of the hotel (not a walkable area of town). At first it felt unsettling until we realized they could be truckers from the near by truck stop. Regular cleanliness standards were followed, but no noticeable COVID precautions were noticeable (masks, discouragement of crowding, etc) in an area with high amount of cases.

I am handicapped and there is no elevator to the second floor. Was difficult with luggage. To be fair I booked this room at 5pm and, the booking site made the reservation for the following night. So we got there with no reservation , accommodation was made for us in a last room. It was appreciated.