Red Roof Inn Charlotte - University

the person at the front desk-Andre- was exceptional. he made me feel welcome and valued. he seemed to genuinely care. the king suite was spotless, spacious and comfortable. my senior dog was welcomed with open arms and no hassle thank you

the tv was complicated to use. none of the “options” were available and there was no local channels. the apps need to be installed so guests can access them. the sides and back of the parking lot were a bit dirty and sketchy. the pool area, which was closed, was not pleasant the grassy area had been well used by other dog guests and the waste not picked up. maybe provide a pet clean up “station” with bags and a trash bin? there was no breakfast as advertised.

We found this on the fly after another place gave away our confirmed booking! The most important feature for us besides cleanliness was handicap accessibility with handrails in the shower and they had great ones! Wish I’d found this place first and saved a lot of aggravation! The only reason it didn’t get a perfect score is because the mattress was very lumpy, probably due for replacement. Otherwise, great job, Red Roof Inn!

see above- only one item

Peaceful and quiet, comfortable, clean, the staff is always amazing here. Professional and friendly and aided us whenever we needed something. And always treats us with much respect.

One complaint, Our room smelled of dog and pet hair was everywhere. But when we let them know they.came back and cleaned the room very thoroughly. We appreciated that because I am allergic to pet dandruff.

The staff always treats us with respect and aided us when we needed whatever. Whenever we had any problem they went above and beyond to slove it. We will miss them.

The fact that this one guest tried to make her problem our problem. But the staff informed us very well what the real was about that. With that being said, I would advise that you keep to yourself.

Location was alright, the prices and the staff was very helpful and nice except for one of the housekeepers on the day we we're checking out. Other than that. I would stay here again.

The fact that some of the guest were being inappropriate with my husband. While he was trying to cook our dinner on that little grill

The room was super clean. I mean spotless. Once I was able to check in I gave my i.d and had my key within 3 minutes. The room is very nice. There is no pet fee and they are actually very pet friendly

I had gotten there early and knew I had to wait but then i had to wait an extra hour because they said the rooms werent ready. It was worth the wait though and they let me sit my stuff inside while I waited.

The staff is always very friendly and welcoming to us. This is the place we come to get a piece of mind. And we leave refreshed and revived every time.

Maybe it would be nice if they had snacks in the vending machines so when the stores are closed, the snacks would be available late night.

it was reasonably priced and close to where I needed to be. Andre gave amazing customer service and was extremely friendly and loved Pets … which we were in town for the dog show

outside was lit very great and there were funny smells in the rooms

The room was clean and neat. The property was close to the Charlotte convention Center where I had to do some work.

I understand that the building allows pets but the pure smell of cat and dog pee was very noticeable in the middle of the hallway.

Hotel is professional and very clean they check on you and make sure ur ok and safe the other hotels Extended stay and motel 6 worst place I stayed in but by far can honestly say this is one of the better hotel 🛍️ in my honest opinion

The only problem I had was booking procedures was my first time using the app and it cost me more to cancel and also had to pay regular price for room stay because did not have enough after TAXES so now I owe my bank almost $160.so am not happy about that