Residence Inn by Marriott Reno Sparks

I was very impressed from checking in and all the way to check out. I asked for extra sheets and towels from the front desk and they promptly got those items for me and the tv remote needed new batteries and the front desk got us a whole new remote. I am in a wheelchair and they made sure I had a room close to the lobby and helped me several times getting my stuff in my room and made sure I could access easily. We had two wonderful days at this hotel

I did call again for extra towels and sheets on the second night and I called the front desk and was told I needed to come to the front desk to get them. As I said I am in a wheelchair and I had trouble opening and closing my room door and I was told that the reason she couldn’t get them to me was because she was working by herself and couldn’t leave the desk. It took me about 10 minutes to get to the desk and when I arrived she wasn’t at the front desk. She was in the back and there was now a second employee at the lobby

The room was clean and spacious. The clerk was friendly and helpful upon arrival. There was an issue checking in, even though I had made and paid for a reservation through booking.com. The reservation could not be found? The location was close to a casino, shopping center and restaurants, which was a bonus.

The check in process. I paid for a room through booking.com my reservation could not be found. So I paid for another room not knowing I would be charged again. It was an inconvenience to get the situation cleared up and having all of the pending transactions on my credit card.

The breakfast buffet was well done and varied. Each AM had a few different offerings from the day before. Everything was kept at proper temperature and serving area was kept clean. Nice & courteous staff.

Wallpaper in bathroom had blotches all over it. Desk staff said they had been told the glue had leached through & each bathroom was being redone as occupancy allowed.

we’re from california so maybe things are just more expensive here than in Reno. For around $600 (2 nights) we got an entire studio, free breakfast and a snow storm

our room smelled like coffee so it just felt like someone was in there like 10 mins before us but everything was fine.

It was clean big and friendly! We both loved it . I feel it’s a little pricey. But it was do able for 1 night. Couldn’t afford more than one. Sorry about that but I don’t get it why everyone has to be so greedy and charge outrageous prices . But it was nice.

THE BREAKFAST WAS OK. THE LOCATION WAS PERFECT. THE STAFF WAS AMAZING, ALEX WAS PATIENT, BECCA WAS VERY FRIENDLY AND SELA WAS UNDERSTANDING. COULD'T ASK FOR A MORE EXCEPTIONAL STAFF WITH GREAT CUSTOMER SERVICE SKILLS!

EVERYTHING WAS GREAT! I WOULDN'T CHANGE ANYTHING!

The washing machines are coin operated only. The other Marriott Bonvoy locations we’ve stayed at utilize CSC GO with payment being via the app. There was no way for the desk to bill my room an exchange for coins.

Very nice

Check in at 3pm room not ready, they said come back at 4pm room should be ready. Came back at 4 room still not ready. Manager upgrade my room, thanks. Front desk signed me up to VonBoy card and said manager gave you 20000 points on your card but points never showed up alt all. It has been over a month.

An absolutely fantastic hotel. We stayed at King studio with sofa bed. It was very clean, modern, comfortable and nice. The staff is very friendly and professional. Even the breakfast was good with lots of meals to choose from.

Nothing

The all of the Staff’s customer service was impeccable! Very understanding , informative, helpful patient and friendly!

There was nothing to dislike!