Sheraton Flowood The Refuge Hotel & Conference Center

We liked the location, the ambiance, the food, the design, comfort, and cleanliness of the room, Tabby the pool bartender, ease of check in, the view, the massage, masseuses, and massage waiting and changing areas, and the convenience of parking,

We did not like the hours of operations of the restaurants. The beauty of staying at a resort is that I should not have to leave to do basic things like eating. At 10 PM, there should still be food options available inside of the resort. With the exception of a couple of the bartenders (Tabby for example.), the staff was not welcoming. They were helpful when asked a question, but it was clear that they helped out of obligation and not due to any actual concern. For example, we sat at a bar for nearly five minutes and neither of the bartenders acknowledged us until one overheard us discussing how they had not yet acknowledged our presence. It was not busy at the time, and neither were helping other customers.

When we first drove up the experience of the view of the hotel is absolutely breathtaking. Good parking. Nice and friendly staff. Clean Clean Clean. When you enter the room the tv knows your name. The bedding feel amazing. The towels are gentle on your skin. The design of the hotel is nothing like I have even seen before it’s like your not even in Mississippi anymore. it’s a true getaway. This hotel defines luxury. The photos does no justice you must experience it in person. if I could make any suggestions it would be to add a hot tub to the pool area and add a spa. But it’s an amazing hotel. I took my husband here for his birthday. We will be back very soon. We enjoyed our stay.

We loved everything, but if we could make an suggestion it would be to add a hot tub to the pool area and add a spa

The location was great, ample parking, very nice pool with a lazy river and patio bar/grill. Very nice golf course on site. Room was very spacious with nice accents, tv and furniture with places to set your things.

There is no comforter or blanket for the bed, just two flat white sheets as a cover so make sure to bring a blanket from home. Found what appears to be a Benadryl pill on my floor by the bed (that I didn’t bring) so thorough cleaning is skeptical now. My lamp didn’t work and the Starbucks only had black regular coffee. Bar service was great in the evening, strong drinks, even ordered a small meal.

The pool and lazy river were relaxing. The rooftop bar was nice and had a pretty good view. Not Atlanta, lol. The BLT with fried green tomatoes was awesome!

I don’t like down pillows and the bed was too soft for me. I’ve seen reviews about the staff not being friendly and rude to guests. They were not overly hospitable, but they did their jobs. I know the hotel is understaffed so they did well considering.

Love the layout of the room - no bulky dresser to take up space. instead a wall length bench to place your luggage/bag so it’s convenient to get out what you need and also move around the room without bumping into things constantly. The pool and lazy river were perfect for getting out the travel wiggles after a long car trip.

I wish the pool bar stayed open a bit longer to order food and drinks without having to go inside every time you needed something, especially those of us with little ones that constantly need something and also need supervision.

The rooms were comfortable and clean. The pool area/ lazy river was nice.

No information in the rooms about the restaurants, pool access or check out. No microwave in the room. The chef in the restaurant did not know how to cook a steak. I ordered medium rare and it was grey. Sent it back. The next one was raw. I gave up. No discount was offered even though I only ate one bite.

Everything. This hotel is a hidden gem. The staff was amazing and beyond friendly. The service was great. The rooms were very clean and the beds were comfy. The food was delicious. The drinks were tasty. The views are peacefully green. Plenty of free parking. I absolutely loved this hotel and can’t wait to go back.

They did not have a shuttle to the airport, but was able to refer reliable transportation services for you to get to your flights on time. Airport is only 1/2 mile away.

The pool & lazy river were the "Extra" that got us there. The white lady (manager?) in housekeeping (wish I had her name) was very friendly & quick to make sure we had everything we needed.

Breakfast was ok but expensive & was told I couldn't get a waffle. The room would not get cool enough. There was only one elevator that worked the whole weekend. I feel like the room prices were a good bit higher than others just because of the lazy river and the golf course.

The amenities were great, we loved the pool and lazy river! The overall style, layout and comfort of the hotel was wonderful! Check in and out was quick and painless, the staff were kind and accommodating!

The TV in our room did not work well, the remote didn’t work well and we couldn’t navigate the TV for our kiddos. We also thought the breakfast buffet option was extremely overpriced; the quality of the food was similar to complimentary buffets that we’ve stayed at other hotels.

The property inside is very nice and clean. The staff was friendly except for some at the hotel desk (except Betty) she is an angel.

The pool was not as nice as I expected. I thought it would be a little more “resort” style (palm trees, flowers, etc) but the tiles already look 10 years old and are discolored and rusty all around the whole pool. The pool bar and food closed at 5 even though we were told the drink bar stayed open Until 9. When the bar was open it was very slow. Even to the point where the bartender went and got her lunch after forgetting to make my drink. While the hotel is nice, I don’t think it was worth the $200 a room, especially when there’s so much closed inside the hotel (3 restaurants and the spa). I definitely won’t come back until everything is open.