DoubleTree by Hilton Hotel Cedar Rapids Convention Complex

The breakfast (3/24/2022) staff was attentive and sweet. The food was fast and tasty. The T.V. after my Convention (Jordan Peterson) did not work (but, I don't watch it anyway). The Wifi was fine for the cell, but the LapTop could not connect. The Staff that was roaming (shuttle service and general happenstance were 100% excellent). Give them a raise and keep them!! I had an issue at the main Desk and the gals took care of it., but not until some sweet-talking. Does this mean I won't stay at Hilton? No. There are regional issues, sometimes a little sugar works better than indifference.

A smidge more courtesy at the main desk would be appropriate. Though it worked out fine, when I have eMails, PdF, and receipts that match, please do not call into question my honor. My hubby has the highest Hilton Honor's, (not the same name) we have never stayed anywhere else. Also, I reiterated I am handicapped (not terribly,) but distances matter - and weather. My driver said he was available for the multitude of patrons attending this event. He was one (1) of two (2) drivers. I walked the short distance, but it hurt. Overall? After the distance and a good soak, I was fine.

The staff were friendly and the check-in/check-out process was easy via text. We were given a choice of a low or high floor. The views were great!

Some booking.com options have breakfast included and some were pay at property. It wasn’t clear so make sure you know what you are selecting. I thought breakfast was included, but that was only for some rooms.

The facilities were clean and very nice. All the staff from check-in to restaurant/bar - customer service was outstanding. I live in Cedar Rapids but I would definitely stay here again for a little in-town getaway. And I will definitely frequent the restaurant/bar as the bartender was attentive and did a great job. The food at the restaurant was very good (the salmon was a little dry) but overall, flavor, presentation was outstanding.

The salmon was dry. This as the only negative thing but even with the dry salmon, the meal was delicious.

Communication. We paid extra for breakfast. Was told at the hotel we did not have that option so we never used it. We are trying to get that money back but continue to get the runaround from both the hotel and Booking.com.

loved the convenience of the hotel being attached to the event we went to. We were able to avoid the crowds and just go straight to our room. The front fest staff was wonderful and friendly. she was very helpful to us. I will definitely stay here again.

Very friendly staff, always said hi as you walked by, even remembered who I was....great customer service!

A few more charging outlets near bedsides would be nice but I made it work!

The location was fantastic, we parked the car and walked everywhere. Perfect central location to everything we wanted to do.

The trains. Horns ALL through the night. Very loud train horns.

Parking with Skywalk to hotel. Very friendly & helpful staff. Exceptionally clean. Very comfortable bed. And warm chocolate chip cookies!!

Honestly a bit disappointed, booked this months advance and a friend booked on-site day of the concert and paid less than $200 for their room, we paid $225 .

We were hit with a stomach bug so the day we were supposed to arrive we have to cancel. They waived the full charge. Great customer service ❤️