Holiday Inn Express Hotel & Suites Madison, an IHG Hotel

The hotel itself was great and our room was clean and very nice. The pool was a blessing to my granddaughter on her 7th birthday. And breakfast was amazing along with the lady that served it!

The lady who checked me in was very adamant about everything she said. And then, even when I agreed to everything, she still kept repeating rules to me. Also, she stopped n me and several other customers I noticed and was harassing about everything she could. For example she seen my boyfriend walk out to the car to get something for me and was like "There are only four people allowed in room" and I in reply told her that he was listed on the room. Then she had the nerve to ask if it was all my kids in the swimming pool, knowing I had just come in with one child. She was very nosy, very rude, and talked to me and other customers like we were children. It was ridiculous!

Breakfast was very good and thr attendant was friendly. Hotel is smaller, smaller pool, smaller Breakfast area, smaller lobby, but very clean and great amenities for 3 star hotel. Room was bigger than expected given smaller common spaces. Bathroom was updated and clean as well. Rebecca prepared our room and did a great job. Loved the mini kitchenette in a standard room too.

Bed was slightly too firm for us. This could be personal preference. Given we were a family with young kids wish the pool was larger. The breakfast hours were only for three hours and should be 7a to 11a given smaller eating area to spread out guests. Checkout at 12pm instead of 11am would be more preferable too. Regardless, we would book this hotel again which we may do to visit family.

Staff was friendly and easy to talk to. Breakfast was good and well stocked. My stay was everything I expected it to be.

My only negative comment would be that two employees were outside smoking and when they came in they were standing inside the breakfast area talking and I never saw them go wash their hands. One of them was the one who was working the area.

It was clean and well maintained.

I’m a member of IHG and the check in attendant (female)offered another guest (male, nice looking) a much lower rate that had just joined IHG on the spot. The attendant knew I was an IHG member (member for years) and did not offer me the same lower rate. Additionally I requested that she put points on my IHG account and she didn’t do this.

Our room was a great size and very accommodating. Clean and even the carpet looked very clean. Great lighting in the room and loved the blinds. Breakfast was very good too.

Some of the breakfast items were not kept warm enough, but the cinnamon rolls were very good. Also the dining room seating area is very small.

Friendly staff with helpful suggestions on food options nearby. Bright cheerful lobby. The room remained nice and cool throughout our stay during some hot muggy weather.

Pillows were a bit soft most of us prefer a firmer pillow.

it was clean for the most part.

The breakfast was not the expand it! You should bring in different things because the same! There was mold in the bathroom underneath the sink! The swim was that warm for being indoor pool.

Pool was small but still fun for small kids. Breakfast was a bit overheated but still decent.

I had a towel that was slightly stained. The shower had mold around the bottom base. One of the workers took my 5 year old out of my visual to show her the pool which made me feel uncomfortable.

It was close to my daugther's home where I was visiting. Easy to park & enter the building. Great breakfast to pick from! Friendly, ask if we needed anything & helpful. Nice room!

Excellent staff. Laura & BC at front desk, Thelma & Heather at Breakfast. What great Ambassadors. Hotel was exceptionally comfortable with attention to detail. Would stay over and over again.