Courtyard by Marriott Sacramento Folsom

Good location for our travel itinerary. Facilities were good.

Mixed reviews for staff. On our arrival, a staff member actually went next door to neighboring hotel to borrow a luggage trolley for us. But later, when we discovered no hair dryer during our preparation for a family gathering, three face to face requests made directly to staff for a hair dryer were ignored. They kept saying "right away sir", and then no hair dryer. We finally had to borrow one from a cleaning person next door. And our key cards constantly stopped working after a few door openings. Had to keep going back to reception to get cards reprogrammed. Not a great performance by staff.

Jorge was very helpful at check in. Helped give me a safe location to park my motorcycle. Also signed me up for the rewards program to save money. He deserves a raise. Mel, also helped with check in the second night. She deserves a raise. Helped with finding a room to meet my needs. Very helpful. I might not look professional in a motorcycle jacket, but they were so helpful and professional and friendly. Words can’t express my thankfulness. Thank you, friends.

I travel to Sacramento twice a month and I usually stay at the Marriott in Rancho Cordova. This was my first time booking a room at the Courtyard in Folsom and I will never stay anywhere else 💕🙋🏽‍♀️🙋🏽‍♀️ The freaking location. Unlimited dining options Amazing Staff I have always loved Marriott but I’m forever sold.

NA

The location was perfect

The employee Darla Rae, she above and beyond to help us. She overheard we needed a cart to get our luggage up to our rooms(my older parents brought me to Sacramento for surgery the next day) she went and got a cart from the kitchen for us to use, since no one could find a luggage cart. She was kind and helpful and deserves a raise!!!

I love how the freeway is close to the hotel & that its a lot of food & shopping places. I also loved how they had a bar & breakfast. The bed was also amazing.

I went for a early check in & the lady ran my card several times saying my card is not working. The credit card company said nothing was wrong. So I came back that evening & the nice man at the front desk did not have any problem.

Staff was wonderful. Room was great. Shower was comforting. TV worked well and it was very quiet although there was ONE HELL of a storm outside. I must add that I appreciated there was an iHop across the parking lot for a good cup of coffee and a hot take-away breakfast in the morning.

It was unfortunate that the water was to be turned off 0800-1600 the following day and that the Bistro was closed due to covid-19 and that the in-room coffee is not something I like. However, except for the coffee, these are things all hotels are dealing with and I won't hold it against. All in all it was very pleasant and I would recommend and I would go back. I was surprised there's a $10 parking fee, however, the nightly rate was so reasonable that the parking fee was acceptable to me.

I am a Titanium Member and Bonvoy had booked me at the Residence Inn when I wished to be at the Courtyard. The Manager was wonderful and made the accommodations for me.

Everything was high end and clean.

I had to rebook with Marriott for a different higher rate because the front staff (including the manager) could not find me in their system. They would not honor my rate with booking.com or even assist me workin with them. I had to look all over for a number because the email referred only the hotel for any inquiries. When i found a number online, i was on hold for ever and just decided to book directly with hotel after 45 mins of back and forth. Next day I find an email from booking saying hotel charged me a no show fee on top of their higher cost.

The head of housekeeping made my day with her open arms & warm personality. She gave me the BEST impression of the quality of staff in your hotel.

Nothing.

quite and clean.I wished you had a resturant and the Bistro wasn’t open all time

there wasn’t any pool according what you advertise and the Bistro wa