Hyatt Vacation Club at Highlands Inn

stunning relaxing vacation…spacious and serene. super happy with our two story townhouse and full kitchen it was perfect for 4 nights to have coffee and breakfast in and just a few fabulous meals out. fireplace was fun on the day we got rained in and we never felt cramped, very homey. loved the outdoor hot tub and jacuzzi in our room. we had great ocean views

our unit was a timeshare and in DIRE needs of upgrades. one sink handle in the lower bathroom didn’t work, a drawer was missing a handle upstairs, and the mattresses were pretty soft but they told us all those units are getting remodels in Feb so once that’s done this will be back to a primo spot to stay near Big Sur and Carmel

I asked for a top floor Ocean View King room with an unobstructed view, and they gave it to me. The view of the coast and setting sun was spectacular. The view from the dining room is even more amazing. Dinner basically stopped, for all diners, while people took moved around and took pictures of the sunset and the rocky coast.

The rooms could use updating, as other reviews say. They're adequate, but not great for the price. Other reviews are also correct that accessing many rooms require navigating narrow stairs with suitcases. The bellhops are more than happy to assist.

I would like to credit the front desk management for their professionalism and compliance. Not everyone, but the majority of those to whom I spoke, we're very attentive and sought to deliver the kind of service that, quite honestly, is required for a hotel of this echelon. The bellboys were very helpful and worked hard to make sure my wife and I were well taken care of. When we had first arrived, we checked in and were led by car-followed-golf-cart to our parking spot. Then the man politely asked if we might like our bags loaded in his cart for a swift ride to our room. He didn't leave until he was sure we had everything we needed. The biggest thing that made the Carmel Hyatt Highlands a stay worth remembering was certainly the responsive and helpful staff. Oh yes and, of course, the view.

All the amenities like the restaurant and room service we're closed because of coronavirus which made our stay slightly less convenient. Also housekeeping, however quick to arrive and pleasant to speak to, displayed an incompitance for following through with specific details. For example, quickly bringing coffee but without cups. Bringing new linens but forgetting the towels we also asked for.

Loved our view. Kitchen was very well outfitted. Bed was extremely comfortable. We loved having a real fireplace. Location was near enough to desired amenities in town. It was great having two bathrooms.

Food and beverages were over-priced. Would have been nice if restaurant offered dinner. Neighbors were yelling next to our room one night around 10:30 p.m., waking us up (was not expecting that kind of rowdy behavior at this level of resort). No hotel staff intervened (that I could tell).

every person we met that worked on the property greeted us with a friendly smile and kind words. Anything we asked about they took care of immediately. The gardens are absolutely gorgeous. The room was very comfortable and the view was spectacular. Can’t wait to come back again.

nothing

The view from the room/deck was beautiful. Restaurant dinner and breakfasts were very good and views spectacular. Staff was friendly and helpful.

Fireplace in room wasn't working which is why we booked that room. Also there was no daily room service to freshen towels, linens, toiletries etc. You could request additional items and they were left outside your room.

The views are spectacular. Room was very clean and comfortable.

The service at the Pacific’s Edge could have been better. Felt a bit ignored by our server. Food was good but not great for the price.

Gorgeous views and just relaxing

The loss of room service was surprising since everyone is back to normal and Covid is something of the past. Pillows are extremely uncomfortable and flatten as soon as you lay your head down.

The room "Horizon" was great and well equipped, the third bed, a sleep sofa, not comfortable. We would come back here.

Restaurant can´t be booked through the concierge, only via an external app and along with anybody else. Thus, though hotel guests we never got in.

love this property but it’s in need of some updates flooring, paint and Furnishings inside the suite. it’s the same as 23yrs ago. the bed is so comfy, the tub is fantastic and the view is amazing as always. I love this property just a lil speedy for the dated decor.

see above also no restaurant Monday, Tuesday evening