Pimalai Resort & Spa - SHA Extra Plus

We could not fault our stay here! From the moment we were collected from the airport it was 5 star treatment. The boat to the private jetty at the hotel was incredibly memorable. Our room was gorgeous with an incredible view. The app they use is so handy, and we would get immediate responses. We did the snorkelling excursion which was wonderful! All the staff are very attentive.

The food is pricey - but this is like any 5 star establishment. Luckily it’s only an 8 min walk from delicious restaurants at much more friendly prices.

We started in an amazing 3 bedroom, hillside villa but unfortunately it wasn't really suitable for very small children, as each internal door required a keycard to open it , so we were moved, at no extra cost, to three one bedroom, beach side villas that were also amazing. The staff are phenomenal. They truly make you feel like you are the most treasured guests in the hotel and they were incredibly kind, sweet and patient with the children. Every request was immediately dealt with. The service here really is exceptional. The cocktails were fantastic and the food was delicious. The facilities were immaculate and stunning and we loved the wildlife surrounding us: eagles, monitor lizards, monkeys, hermit crabs... The warmth of the sea was a pleasant novelty for someone from Scotland and the water was so clear. Similarly, the pools were also lovely and warm. This is a big resort but even when it was 85% full it never felt busy. We often had communal pools to ourselves and the restaurants were never too full. No queuing here. Possibly the best beach resort I have ever been to. Loved it.

It was almost impossible to dry wet clothes and swimming gear even outside in the sun. We tried every room in our villa and various parts of our private terrace but I think the humidity just made it impossible. Some sort of heated, communal drying area would be good.

It's like paradise. Our pool bungalow in the hills was just beautiful and very comfortable. Outstanding, also in regard to the view and privacy! The shuttle service did work perfect, the breakfast is very good and a wide range of food is provided. Fresh fruit and juices, warm meals, continental breakfast.... Very professional and friendly stuff. Nice beach, no traders disturbing you, very safe, great stuff there too. Also in the beach restaurant!!! They keep the resort very clean. Very special...

Outside from the resort, the Island Koh Lanta is dirty, so much garbage allover. . If you want to visit the nature, culture & people, we found, it is unfortunately not the same as in the rest of Thailand. That's a shame. The minute you leave the island, it is clean again, allover. They say that they are environmental concerned, but you will not find this, once you are there. But we would still come again to this resort for a beautiful relaxing vacation! Extra services are expensive: No free Yoga classes, very good but expensive massages. If you consider, that outside of the ressort it is not so attractive, it would be great to offer more free yoga or gym classes and to provide cost free services for the leisure time.

The guestroom was really nice and clean. The facilities were maintained well. The staff was friendly. The hotel’s app was user friendly and useful.

There is only one phone in the toilet area, making it a bit awkward when the phone rang. We were not informed about the fixed complimentary airport transfer schedule. If we were we would have booked an earlier flight.

We loved everything about Pimalai, from the moment we arrived to the moment we left. I've stayed in many resorts in Thailand and this stands out as the best - in fact it's the best resort I've stayed at, anywhere. The staff were genuine and kind, and everywhere you looked was a photo opportunity. From infinity pools to greenery, to the beachfront bar and restaurant, it was perfect. The resort is perfectly maintained and beautiful, and the rooms were truly 5-star. The whole experience was faultless. Pimalai also include a private transfer (private speedboat) from Krabi Airport which was a huge plus. If you're reading this review, just book it, you will not regret it.

The best thing about this place was the staff. They were absolutely lovely and supportive at every single step. The transfer from the airport was very well organised and they tagged and took care of luggage as soon as they met us. They also had bottles of water ready to hand us as we stepped out of the airport. The vehicles are owned by Pimalai so the staff are with you at all times and it was a very comfortable transfer and shorter than we expected thanks to the smooth operations by staff and a bit of luck with good traffic and weather. The location and views are spectacular. The resort is situated away from the village roads and up a short private drive with divine floral design. Arriving, we were greeted by a wonderful team who quickly provided refreshments and a cute little necklace. Our apartment was probably one of the cheaper available as we didn't wish to have a small private pool but it felt extremely high quality and was very spacious. There were fresh flowers tastefully decorating each corner and the view from our balcony was the best I've ever known. The apartment is one of four in a little block but the design meant that you felt entirely removed from neighbours and it was exceptionally peaceful. The apartment was super clean with excellent facilities and the room service was speedy and high quality. The communication with the staff was via an app which meant that even during the stay we rarely had to lift a finger to ask questions or make bookings. They were exceptionally polite and quick to respond at all times. The pools have views that would rival any expensive resort (we had just stayed 5 nights at Marina Bay Sands, and views at Pimalai compared well!) They are well maintained and staff are quick to being cold water and turnover the towels on the loungers as people come and go).

I cannot fault anything at all but here is a little advice: Take mosquito repellent - though you will find small bottles placed on tables to help which is wonderful. Use the app asap to start making bookings and start communicating. It seems strange at first but the staff really are fab. In the upper level when you need a car to bring you back down there's a phone in the lobby, just dial 1, it arrives within a few minutes. In some photos it looks like there's no door on the toilet in apartments. Ours had a sliding door that covered the toilet one side and the shower the other.

Without a doubt the best hotel/resort I've ever stayed in my life. It wasn't just 5 star facilities, it was 5 stars for the staff, their service and attention to detail. You are waited on hand and foot from the moment you get picked up at the airport and nothing was too much hassle. We'd planned to explore Koh Lanta a lot more but we couldnt drag ourselves away from the hotel, there was too much to do! It was such a lovely experience and its the only time I've ever been emotional to leave a hotel. I hope to be back one day.

The resort is in a Lushgreen forest so the greenery and the peace is overwhelming.. and the property is spread across an entire mountain so there is enough space to walk and see around.. 2 big pools both maintained extremely well and havee a perfect view of the sea and the mountains.. the rooms are spaced out and have amazing privacy.. clean, spotless, all amenities I can think of in a room available.. everything happens on an app which is technically brilliant and easy.. from pickup to drop at the airport everything is extremely professional

The fitness center needs to be updated as the equipment is old and does not have many workout options.. The buffet breakfast needs to have more vegetarian and vegan options.. staff was courteous but as per thailand standards they were not upto the mark..

Everything was just amazing as expected for a 5⭐️ hotel. The staff was very welcoming and helpful. I loved the beach and the beach bar! You can have the best day by the beach, enjoying the weather, the sea, and the view, you can do kayaking or standup paddle, order some drinks, and then end the day by the beach bar in a happy hour watching the sunset!

Everything was just great!

Everything about this hotel deserves a true luxurious 5 star. The service of the staff was impeccable, they have a driver/shuttle service that takes you anywhere on the resort with a simple phone call, the room was beautiful, very thoughtfully furnished and so cozy we actually did not want to leave the room, the breakfeast was DELICIOUS. We stayed in thailand for 3 weeks with over 5 different hotels but the Pimalai was the one who stood out the most & we wish we had stayed longer

The only downside was that the beach didn't have that "remarkable green turquoise color" but nevertheless it was a beautiful and clean beach, practically transparent water just don't expect that kind of thailand beach scenery. Also, the hotel is located at the complete end of the island so I absolutely recommend renting a scooter (about 15-20$ per day) during your stay to explore the island (beautiful nature park with a great hike to a waterfall just few minutes away and great restaurants a little further on the opposite side). Hope we will return here soon :))