ERMITAGE Wellness- & Spa-Hotel

The SPA facilities are the real value proposition but also some rooms like ours did enjoy beautiful views and beautiful woodworking features.

The hotel is very remote with minimal and at times very expensive transportation options. This hotel shafted us with their preferred transfer partners for an exuberant amount of CHN 750.00 to transfer us from Zurich to Shoenreid a less than 2 hr car ride! Trains are not an option if you have luggage! Other times, hotel refused to allow for the hotel shuttle to be used to provide after hour access for guests to enjoy other after dinner activities. Making the stay more like trapped in a prison. Add to this the most horrifying bar and lounge act worthy of cheap seedy bars out of Tarantino"s movies. If you go here, you would need your own car but do make sure there is a place to park! The place is set up for a single, segregated, isolated stay!

It has everything we needed in one place.

people not wearing bathing suits in the spa.

This was the most memorable Hotel stay during our Vacation so far in oir life! The Staff are all super helpful and friendly, 5stars Service! The Hotel is super comfy, we love the entire environment, facilities, ambience etc. We stayed 2 nights during December near to Christmas, was regret not to book longer and wants to extend. Unfortunately the hotel was fully booked after. Love their Christmas decoration inside the hotel, snow around the resorts was absolutely stunning and breath taking, everything was just so prefect! I tell my husband we'd definitely come back in our lifetime again! Thank you for giving us such a memorable hospitality! We really enjoyed it ❤️ :)

Great experience with the sommelier and the waiting staff, attentive and professional. The spa area has everything you want with all different types of saunas and treatments. We had half board but food was available all day and included from breakfast, salad bar at noon, cake from 3-5pm and dinner after 7pm. The dinner menu changed every night with various good options

Reception staff lacks customer service refinement that would be expected at a 5 star hotel

I was a little sceptical about the hotel on arrival with the wrist band, the staff in traditional dress and half board ( which we would not normally do for fear of feeling trapped), but the food was absolutely excellent and the spa and staff were great. Sitting in the salt water pool looking at the view will be a great memory.

We only had the option of a standard room when we booked and we were disappointed to be facing a very noisy road. The hotel were thoughtful enough to have left ear plugs and I know that the price we paid for the room had taken the noise into consideration. Just be aware that it isn’t easy to sleep in such rooms. We would have liked to have used the sauna but there was confusion on our part about the ‘dress code’ I.e. it seems that no costumes were allowed and I didn’t want to witness that spectacle!! Also dogs were allowed in the restaurant, which is fine if they are well behaved, but ‘Tonto’ climbed all over the seats and tried to get up on the table which was very unhygienic and off putting.

The hotel is fabulous, the staff is wonderful, the facilities are all functional and very clean. We liked the pool area, the terrace and the lounges. The breakfast is incredible.

We have purchased room with breakfast and dinner. While the breakfasts were very very good, the dinners were inedible. This was our fourth visit and we will not come back anymore. I was sick for two days and so was my sister. I am sure I am not the only one who will be complaining about the food.

Everything. Service, staffs, cleanliness, excellent food for breakfast, lunch, afternoon tea and dinner, facilities the best ever experienced.

The bathroom. The cleanliness and design are excellent but bathtub/shower is not as modern as the rest. Not good for retired people as u have to climb up on the bathtub to take a shower. The door to the bathroom has never been changed since it's original material. It does not go with the rest of the room that has been completely redone.

The breakfast was great. The dinner - a 5 course menu - was equally delicious. I loved that they also had lunch (soup/salad) included and cake in the afternoon. You could hang out in the comfy chairs in the lobby, have a pot of tea or coffee and read in front of the fire place or enjoy the views in the heated outside pool. The rooms were very clean, the staff was super friendly, and the live musicians were amazing. One of the best hotels I've ever been to!

Breakfast was a feast. Lunch was more than adequate and dinner was a surprise and culinary delight every night. Oh yes, and cake time was a fest for the eyes.

Would have liked to wear a bathing suit in saunad and steam rooms

Excellent service with awesome food and picturesque location!

Late check-in time after 3pm. It’s a pain point to check-in after 3 pm for international travelers arriving by morning flights especially when you are a family traveling with infants.