Quality Hotel Luleå

All was nice!

The shower doors are not made of tempered glass, as there was an incident with the cleaning lady while cleaning the bathroom and the whole shower door broke into tiny pieces of sharp glasses! The person in the reception informed me about this and offered a change of my room. I observed what happened when I got inside the room to collect my luggage and staff. I'm mentioning this for security reasons because I consider it as a major danger to anyone who is having a shower and for any reason the shower door can broke and put him/herself in danger! The hotel manager should make sure and test if the shower doors are made of tempered glass which is safe even if it breaks (it won't turned into thousand of pieces and collapse)

Location was excellent. Parking was expensive but convenient. We had a good view over the harbour. Front reception staff were very good. Room and bathroom sizes were good.

We had to repair the hotel router near our room to get the WiFi to work. No thanks from the hotel for doing the repair. No air conditioning so the room was very hot and the hotel had no fans. Curtains weren't adequately black out. Very noisy until 3am from hotel next door. Hallway carpet was filthy and hadn't been vacuumed or cleaned for a long time. No room servicing during our stay. Car parking was very expensive.

The location is very good, and the front desk service is very satisfactory. The room is very clean. Surprisingly, it was great to see the sea view.

I come from China, and some of Sweden's ideas may be different from China. There are no disposable slippers or toothbrushes in the room. There is no equipment that can burn hot water, which is quite unexpected to me. Of course, I also understand very well, after all, different places have different concepts, let alone in two countries so far away in Asia and Europe. Very good experience.

Very close to the shopping area and the water. Super animal friendly! They even provided a dog bed and a drinking bowl. Breakfast was very extensive and fresh. Great parking facilities under the hotel. Staff was helpful and professional.

The room/hotel felt a bit dated. The bathroom had a weird sewer smell when taking a shower. Not sure if it had to do with the plumbing or if it was something else.

Breakfast was good. But i think they need also banana, watermelon and vetekaka. Maybe some kanellbulle. Otherwise all the time are same breakfast.

I don’t like cold come inside from window and from the bath, when I finished washing and wanted to let the water out, it all came out of the vent under the bath.

The staff were excellent and attentive. I lost my mobile and they helped with the contact arrangements as well as checking locations in the hotel. It was recovered after I got home. Breakfast was very good

Having to pay for the underground car park that was a bit tight to use. The on-street parking you need to pay for during the day.

Breakfast was very good and the hotel is in a good position for us. Rooms are comfortable and the staff are very friendly and helpful.

There was nothing that we did not really like. However the hall ways are looking a little tired from the previous times we have visited and would benefit with a redecoration.

Hotel Location is perfect, inside the city center and close to shore at walk distance. The room was small but comfortable, I was put at end of hall and my window could only see another building window, no view. Could not try the breakfast as I had to leave too early in the morning but the staff left a nice breakfast bag for us at reception to be picked up during checkout. Very nice btw.

Check-in could have been faster if the other front desk's lady had helped us, since the other was busy resolving an issue with another guest. She had to ask the other guest to wait while the manager went to check something to pick up us in the queue. She was kind and helpful and quickly did our check-in.

Location - centre of the town and handy for places to eat, shopping. Close to the rail station. Excellent hotel as regards reception area and staff. Room very good though bathroom a little too warm. WiFi worked well. Excellent all you can eat breakfast. Overall very good value for money.

Nothing, everything was of good standard.

Breakfast - large variety and excellent quality, available early for early departures. Room - size, comfort and small view of sea. Excellent soundproofing.

Towels changed everyday even though not requested and not according to stated eco policy