Occidental Fuengirola

Hotel was great.

Only English language channel on TV in room was Aljazeera.

Location, clean hotel, confortable bed (on the soft side), good break-fast, renovated facilities, nice pool area.

The rooms have very poor soundproofing, you can hear everything from the hall, the other rooms and from outside (and sometimes during the night there is a lot of noise outside). We had to ask for pool towels at the reception desk as there are none in the rooms. You have to leave a 10 euro deposit for each pool towel. You can get free clean pool towels only every 3 other days (otherwise you pay 2 euros per towel/day). They also request a 20 euro deposit for an iron and you have to get it at the reception desk. To use the safe box you have to pay 3 euros per day. All these deposits and extra charges are annoying for a four star hotel. Also, the coffee was bad.

Room great, location great, lobby design, space and comfort great, breakfast was superb. lovely outside pool, seating area, bar area. Car park underneath very handy. Would highly recommend and will most likely return.

Surprised I had to pay for the use of the safe in the room. The money and principal is not my issue, but any other 4-star hotels I have been in provide tea/coffee, and a free use safe as standard. I paid for safe, didnt bother with tea/coffee. In conclusion, no issues, but paying for Safe use is not typical of 4-star service.

Breakfast was excellent. Really liked the fact that your system picked up on the fact that my wife's birthday occurred during our stay and that this was marked appropriately. The staff were very friendly and helpful throughout our time at the hotel. We had the buffet dinner twice and also ate several times in the lobby bar. We found both outlets very satisfactory. And excellent value for money.

The bathroom design was not to our liking. It is difficult to use the shower without causing a minor flood and we both found the location of the toilet roll dispenser to be inconvenient

It was an excellent stay, we were a family of 4 (2 x adults and 2 x children 15 & 14). We stayed for a total of 9 nights in August and the weather was perfect. Rooms were amazing, cleaned every day (Flora did a great job), we took 2 x suites facing the sea. The staff was amazing (we didn't speak much Spanish) but it wasn't a problem to communicate. - Breakfast was very good with many choices...even when we told the waiter we got Gluten Free items on every meal - Dinner was included in the half board and had great selection (Mexican night , BBQ night, Seafood night, .....) and always there is a fish selection for healthy diet Location was superb, we rented a car from the airport and drove around all Andalusia and used to come back to the hotel end of day. The hotel was a walking distance to Fuengirola attractions, restaurants. (We advise everyone to go outside the hotel at night and take a walk or have a drink after dinner). The beach, Grocery store, pharmacy is less than 1 minute on foot and this was another advantage.... Pool was great, busy but that was expected. (Bed to be reserved around 10:00 am, but can't do that more than 1 hour without attendance especially....(Hint) You need to ask the staff to free the beds without attendance... When we told the reception that we need a cake for our daughter's birthday, the feedback was amazing and next day a cake was brought to our table.

- Car parking was a total mess......Hotel doesn't support and we are left on our own to tour the city to find a spot. Car parks cost 22 Euros / 24 hours

Facilities were excellent. Would highly recommend. Staff extremely pleasent.

Closing of pool a 6pm. A lot of guests only arrive down at the pool late in the afternoon. The views at the front of the hotel was disappointing. There is a large roof top of the underground car park completely unattended to and full of overgrown weeds and grass. Also a large hotel block in front of hotel undergoing renovations.

The staff were excellent Very attentive. The bar was a superb place to sit and have a drink and we ordered a small meal which was beautifully cooked and presented and price was right. The icing on the cake was the Cava delivered to our room because it was our Anniversary. Thank you for that.

1- There were no glasses to rinse your mouth in bathroom 2- no shaving mirror 3- Bathrobes would have been nice 4- Soap would be better than the foam, away from the sink. We felt that for a superior room it could have been better.

Lovely modern contemporary hotel, clean airy modern room, good size bathroom with great shower, only negative lack of English TV channels, excellent breakfast, superb variety, well cooked in nice modern restaurant. Outdoor restaurant / snack bar and bar all great, good variety and value for money for 4 Star hotel. Pool area is great, nice pool, but did get busy during my stay. Great friendly customer service from all team members I engaged with.

Pool area not open until 10:00am, we had to queue up until the gates unlocked, I'm an early riser and like to be by the pool from 8:30am / 9:00am, appreciate preparation has to be done but never had this before. Lack of English TV channels, couldn't get BBC World News, not a massive issue as used my phone for updates.

Loved the hotel, The room was great. Fab location. Clean and tidy.

We were told every room had sea view, this was wrong, they have lateral views and we paid an extra 80 euro for our stay and even the room we got was in between high rise buildings in front, so basically a lateral view. Also no kettle in room. The pool was not as it seems,very small and people queuing even in September, not much coverage if you like the shade, beds way too close together. We ended up on beach every day at a cost of 14 euro per day, that's ok we enjoyed it. Overall I wouldn't put people off staying there as its a 1 minute walk to the beach and 15 mins walk to fish alley which is fabulous. The hotel is spotless and staff are excellent. We will be back

Breakfast and dinner was excellent with plenty choice. The location was perfect and the view from our room was amazing. All the staff were friendly and helpful. The maid for our room cleaned our room very well and went the extra mile.

Only complaint I have was the swimming pool. Some guests put towels down on the beds as soon as the pool was opened, only to disappear. Many left the Sun loungers unoccupied for many hours with their towels on them. The hotel should introduce a policy that towels will be removed and loungers made available if unoccupied for an hour. I have seen this sort of policy at other top hotels.