Hotel Kaktus Playa

The hotel was very nice. Loved the big balconies. The breakfast was outstanding, one of the best breakfast I’ve ever tried in a hotel.

It’s a 5-star hotel, so I expected the kit with toothbrush, toothpaste, etc. in the bathroom. Also, I didn’t like the fact that you have to pay an extra for the rooftop…in a 5-star hotel. I can understand the spa, but not the daily access to the rooftop. And it was the first time I was charged for the coffee capsules in a 5-star hotel room. All 5-stars hotel include at least 2 capsules per day and person, milk capsules included. The staff was very polite, but a bit cold, snob and distant. My advice: be a bit more authentic and make your clients feel more welcome.

Great Hotel. If I had to decide which star rating to give, I would not suggest a 5 star Hotel. Food was great. Prices were reasonable. Recommend rooftop pool for the day . 20 euros and cheaper than sunbeds on the beach. Silva, the host at the rooftop bar, was amazing and were made to feel welcomed ( as with all the staff, tbf ) Parking is expensive, and I would recommend it. Parking on the street 6 euro but do need to load the meter daily Would advise investing in pool side view as road side you are overlooked by more dared hotels. Would come again, but there are better resorts like Sitges not to far so headed there

Feeding the parking meters daily and busy during Augsdt season

Really friendly staff. Very clean and bright rooms. Good lunch menu by the pool. Breakfast was great - lots of options, including omelettes made in front of you.

Am surprised this hotel has a 5* rating. Perhaps it’s because it may have 5* facilities for some guests, but they’re not available to all. To access the rooftop pool it is €20 per day for regular guests, unless you’re in the suites. Likewise, access to indoor spa area is chargeable for regular guests. Staff serving the pool area were great but it felt as though they needed at least one more member of staff - they were rushed off their feet and it impacted service on a few occasions. Rooms need a book that advise on all of the facilities, services and opening times to avoid having to guess or ring down to reception.

The hotel is conveniently located. The breakfast is perfect (it was the best decision to include it into out stay): there was a wide range of dishes. It is really convenient to get to the beach. There is a blackout that helps you to sleep sound and the beds are really comfortable.

The only thing that was’t enjoyable is the loud sound of running water. I guess that the neighbors were taking shower at 3:00AM. But due to the specific design of the bathrooms the sound of water was as noisy as Niagara falls.

Great hotel with great location, very clean and fresh with very friendly staff. Happened to be the birthday of my husband and a bottle of cava and a birthday card were placed in the room which was very sweet and much appreciated! Would definitely come back!

The extra payment to access the rooftop was very weird. No extra charges should be needed to access this area. We did pay to access and we were very dissapointed as there was no service available up there.. (bar closed). We did call reception but took about 45 min to get a drink.

So much to love about this hotel - it was very new & modern looking, pool area was lovely - the main pool area doesn’t get much sun but for €10 you can use the roof top pool & bar which is really luxe and well worth the extra money. Rooms were beautiful, stylish & clean. Comfy beds. Lovely balcony.

The only problem with this hotel is the soundproofing - you could hear everything, I could hear the person next door snoring and flicking the light switches on & off. Some nights were better than others. If you’re a light sleeper take ear plugs!!

The staff, especially the front desk and one Tesa at the front desk. Alway patient, always smiling and helpful. Breakfast was excellent with quality and choices (and especially the Cava!). Newly rennovated rooms was a definitely plus. The shower was so strong!

Cannot really fault the hotel, may be add a work table if possible. If the sliding door of the bathroom goes the other direction, it would be more convenient for the TV. More wall sockets.

I was there for IM event. The whole hotel was living for this event. We felt more than welcome. On race event the breakfast was served at 5 AM in the morning and selection of food was amazing. The staff was in excellent mood as it would be 10 Am. I travel a lot for my races ( at least 6x per year) and this Attitude I experienced only in one hotel in Berlin. Well done team and thank you to contribute to my (our) special day.

Can’t find anything

Breakfast and the room

You need to pay an extra 20Eur for the pool terrace, but it was not worth it, at least for us, as there where so many people and kids in such a small pool. Also the bottom pool should have more sunbeds. The Spa should be free because the facilites are not that great! And a 5 star hotel should not ask for a 20eur deposit for pool towels.

The breakfast had a great selection, but not everyone can eat 20 euros worth. So, i couldn’t enjoy the food. The location was great.

If you are staying at the hotel, you you shouldn’t have to pay to use the other facilities.