Novotel Ambassador Seoul Dongdaemun Hotels & Residences

The residence rooms were comfortable and the in room amenities was truly great. Washing machine, full set of utensils, Nespresso machine and microwave were very useful. The Japanese style toilets with buddy was a plus point for this hotel. The location which was a 5 mins walk to Dongdaemun History & Culture Station makes this a desirable location to stay when at Seoul. Also there is a restaurant called Kebabway nearby, run by Mr. Saad which makes the loveliest kebabs and fries we have ever had. Great for people looking for halal food at this area . I would gladly stay here on my next visit to Seoul.

Rooms were clean, though a bit small. 2 adults and 2 prisch kids fit comfortably enough on 3 single beds (we pushed two tog). Sockets for SG plugs are available, lol. Gym was well-equipped and maintained for holiday workout purposes (treadmills, think I saw an elliptical and stationary bike), decent range of free weights, weight machines and kettlebells.

Remember to bring a swim cap/cap if you want to swim! Otherwise you'll have to buy one from the hotel.

We stayed for a total of almost 8 weeks at this hotel. Overall the residence facilities were good, and for anything lacking, we only needed to make a request. The staff's English was good enough to get by, and in fact, much better than most places in Seoul. We wanted to thank the concierge staff particularly who made our stay extra special and more comfortable, including but not limited to Robin, Zoe, Sarah and also thanks to Bomi! Though we've stayed at more luxurious 5* hotels, it was the attitude of the staff that helped to make this hotel feel 5*. Please continue to keep up your high levels of customer service.

We mentioned this before, but the lifts are terribly slow and illogical, especially during peak times. The ventilation in the rooms are poor, as often cigarette and cooking smells from other rooms enter your room. The room sound proofing is awful (not so much noise from outside), but noise from other rooms. This caused a disturbance for us on several occasions, but where we raised a complaint, the hotel did their best to accommodate. Thank you Terry.

We stayed at the Novotel Dongdaemun for around a week in late October. Overall, we enjoyed our stay here and would come again. We'd give it 8.5-8.8 points (which rounded up is 9). Pros: - The staff are efficient and helpful. We ended up having a late lunch at the restaurant one day, and the staff extended the kitchen hours to take in one last order. - Location is excellent. It has great connectivity to various neighbourhoods and tourist areas (Itaewon, Gangnam, Myeongdong, Gwanghamun, Insadong) through Seoul's public transport system. The subway and bus stations are also very close to the hotel (roughly 3-7 minutes walk depending on which station). - Food was easy. Lots of cafes, convenience stores and restaurants nearby. As Muslim travellers, the Russian Street about two lanes away from the hotel was a boon because there was easy access to halal food. There were also a few small supermarkets nearby, but you would have to go much farther afield to get a bigger supermarket like Lotte since there weren't any in the area. - Good housekeeping and rooms. Everything was clean and the bed is comfy. The kitchen in the residences is fully equipped; it even came with an electric rice cooker.

Cons: - The hotel is a bit on the pricier side, but Seoul hotels in general are pricey so this is a minor point. - The dryer in the residence room has some automatic child lock (?) function, so if you fail to take out your clothes on time, you'll struggle with opening the dryer.

The location is great and very convenient for Dongdaemun night markets. There’s an airport limousine bus stop almost right in front of the hotel, at the Co-op Residence Stop. It’s around 10 mins away from DDP metro station

Location of the hotel was very nice with food options and public transportation just a few steps away from the hotel. Staff were attentive and helpful. The cleaness of the hotel in general and the room were pretty good. Airport express bus stops near the hotel entrance is a plus.

the Mattress and the pillows were not comfortable, the didn't refurbish the coffee capsules everyday, the fact that they asked for extra charge to provide beddings (bed sheets) when asked to make up the couch for my daughter. They reciption staff said we can provide 2 pillows and a blanket only. If you want us to set it up it would be an extra charge, not what I expected from a five star hotel. The location although good and close to public transportation and food markets but it is not near the touristy distenation.

Nice view on Namsam tower. Good fitness and great breakfast. The room (residence room) was large, perfect to study or have dinner in the room.

My experience at the rooftop pool was underwhelming. The view wasn't that great because of the surrounding windows. Yet, the worst was the crowd. We had to book a specific time to go to the pool. On a Thursday afternoon at 5pm (June 2022) the pool was so packed with people taking selfies that it was literally impossible to swim. The indoor pool was also relatively packed.

The room was so spacious, it had cooking facilities and washing facilities aswell in the room. The facilities are top tier and the views are breath taking if your on a high floor like we was. Room was always cleaned to a high standard soon as we went out for the day. We never came back to a dirty room or dirty towels. They even washed our dishes.

The room service wasn't that great but if you eat at the bar the food is always amazing. It's weird because it comes from the same kitchen. Its about 5-10 minutes in a taxi to the heart of seoul from the hotel, however taxis are cheap and uber works fine.

the staff is cold. I was told that Koreans were not friendly towards Westerners. I noticed, the staff is not at all pleasant. Moreover, the Novotel is an international hotel, it is not normal that the staff does not speak English. I don't pay €300 a room to be rejected by the staff because you don't speak English and because I'm a foreigner. several times I tried to speak to ask questions, and several times the staff would not answer me. this is unacceptable. I would have liked to request a total or partial refund from you, but I imagine that you will refuse

The hotel is beautiful, staff were super helpful. The room I booked was amazing, just like in the pictures online, clean, spacious and comfortable, super happy that my room had a bathtub. The hotel smelled lovely and was very clean with amazing views on the upper levels. The breakfast restaurant had a wonderful selection of food to choose for breakfast with a lovely view.

There was a problem with the shower head, the water stream would not switch from he wall mounted shower head to the ceiling mounted one. Staff had to call plumber to fix it, but it still did not function perfectly.