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+1-833-728-2041222 reviews
From
$257P.O Box 7469, Kigali, Rwanda, Kigali, 250, RW
Reservations:
+1-833-728-2041222 reviews
1/53
From
$257Call for great rates
+1-833-728-2041Private pool
Spa/Wellness packages
Pet Friendly
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Free spa
Welcome to Kigali Serena Hotel, a luxurious 5-star hotel located in the heart of Kigali, Rwanda. Just a short 0.4mi distance from the city center, this hotel offers a convenient location for exploring the vibrant city. With 222 glowing reviews, this hotel is a top choice for travelers.
The hotel offers a range of amenities including a private pool, spa/wellness packages, a fitness center, and a free breakfast to start your day off right. The hotel also offers pet-friendly accommodations and free Wi-Fi for guests. With an array of services including an airport shuttle and babysitting services, Kigali Serena Hotel caters to all traveler needs.
For a memorable and lavish stay in Rwanda, Kigali Serena Hotel is the perfect choice, with prices starting from $257. Enjoy the beautiful surroundings, first-class service, and top-notch facilities. Whether you are traveling for business or pleasure, this hotel has everything you need for an exceptional stay in Kigali.
After a relaxing day of exploring Kigali, guests can unwind at one of the hotel's fabulous pools. The serene outdoor adult-only pool offers a perfect retreat where guests can enjoy a refreshing swim and soak up the Rwandan sunshine. Whether it's a morning dip to start the day or a leisurely afternoon by the poolside, the pool provides an oasis of relaxation for all guests throughout the year.
For a delightful dining experience, the Kigali Serena Hotel features two exceptional dining options. The Milima restaurant offers traditional ambiance and serves a delectable range of African, American, and Indian cuisines, providing guests with an opportunity to savor a variety of flavors. Meanwhile, Sokoni Cafe and Bar embodies a family-friendly atmosphere and showcases an array of international cuisines, making it an ideal spot for a casual meal or a relaxed evening drink. Whether it's a taste of local delicacies or global delights, the hotel's restaurants cater to every craving.
Convenience is at the forefront of the guest experience at Kigali Serena Hotel, where an array of payment options is available. In addition to accepting cash, the hotel also accommodates payments through American Express, Visa, and Mastercard, ensuring a hassle-free and secure transaction process for all guests. Whether it's settling accommodation charges or indulging in hotel amenities, the hotel's diverse payment methods make every transaction convenient and accessible for all guests.
Closest airports
Kigali International Airport
5.1miGoma International Airport
60.2miPrivate pool
Spa/Wellness packages
Pet Friendly
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Free spa
Hot tub
Sauna
Air conditioning
Kid-friendly buffet
Beach umbrellas
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Soundproof rooms
Elevator
Room service
Restaurant
Garden
Wheelchair accessible
Free toiletries
Terrace
Balcony
View
Bathtub
Private Bathroom
Parking On Site
Superior Double Room
2 Twin Beds
1 King Size Bed
325 sqft
Private pool
Private Bathroom
Balcony
Bathtub
+
Experience the spacious luxury of our Superior Double Room, featuring a private pool, terrace, and stunning views. With 2 twin beds and 1 king size bed, it comfortably accommodates 2 adults and 1 child.
Deluxe Double Room
2 Twin Beds
1 Queen Size Bed
270 sqft
Private pool
Private Bathroom
Balcony
Bathtub
Indulge in a spacious 269 sqft deluxe double room with a private pool, terrace, and balcony. Enjoy the comfort of 2 twin beds and 1 queen size bed, along with luxurious amenities such as air conditioning, free toiletries, and a relaxing bathtub.
Standard Double or Twin Room
1 Queen Size Bed
270 sqft
Private pool
Private Bathroom
Balcony
Bathtub
Relax in our cozy Standard Double or Twin Room with a private pool, terrace, and balcony. Enjoy the queen-sized bed and beautiful view while unwinding in the spacious 269 sqft room.
8.3
222 reviewsFrom
$257Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇳🇱
Yvan
10
10
Amazing friendly staff, they made the stay enjoyable, kudos to the whole team ( except one individual- read below :), facilities were also great and the room, spacious and comfortable.
The staff was generally good, friendly, helpful, professional, dedicated to making our stay, as comfortable and memorable as possible. There was however, one individual (member of the kitchen staff) who seemed to be the opposite, having loudly (louder than any of the other guests) his private conversation in front of guests. While it’s not a capital crime, I don’t think it meets the high standards Serena is aiming for.
🇷🇼
Gregory
8.2
8.2
The Serena downtown Kigali is a popular hotel in town, and it has a very good reputation for stay-cations. My wife and I decided to try this out for our anniversary, and it was a pleasant stay. We had a nice massage in their spa and poolside drinks and dinner. The next morning, the breakfast was a very nice spread, and the front desk was able to arrange a late checkout, which was very much appreciated.
The rooms seemed a little dated and worn, but were still comfortable. Service was alright, but not over the top for the price of the stay. Overall, there isn't much to complain about unless you want to nitpick at some things.
🇺🇬
Florence
8.2
8.2
Very quiet, excellent breakfast buffet, very large and comfortable room. Great desk for work and internet fast and reliable
Very limited room service menu. Booked for a massage and facial for 2pm..I was told to get there early to use sauna first. I got there 1.20pm…not provided a towel or gown or shower cap…I sorted myself. I was told they would call me at 2pm, they did not. Begun my session at 2.20pm and ended at the scheduled time so I lost 20mins…
🇨🇭
Senait
8.2
8.2
I liked everything the compound the breakfast and the staff are so friendly specially staff in ghe restaurant, however room service is poor I wanted coffee capsules that were not in gge room and I had to call four times before someone arrived with just two capsules after three hours waiting, I found this unacceptable from a high standard hotel like Serena, this of course will not stop me from coming back but just commenting for improvement,
Room service
🇨🇦
Joyce
9.1
9.1
This is a beautiful hotel with very large and comfortable rooms. Great bathroom. We had a balcony as we were looking over the pool. Breakfast buffet was delicious and dinner buffet was good if you like to eat dinner that way! Comfortable lounge to have coffee or light meals. The pool is huge and looks beautiful but it is very cold. Spa facilities are also beautiful.
Nothing!
🇨🇦
Mehdi
8.2
8.2
The breakfast was complete and i liked dresh fruits and drinks. The morning group running was very nice experience for me. Also the gym and pool was very good. The location was very safe and near the main attractions
I wased asked for a two single bed but they only gave me a single big bed and as i was traveling with a colleague it was a little bit disturbing
🇰🇪
Fahad
9.1
9.1
The Mongolian barbecue on Friday was worth it. The reception service checking in and out was very prompt. The swimming pool area was very beautiful.
Perhaps the swimming pool could be heated on colder days/nights.
🇺🇸
Darby
10
10
Beautiful room with pool view. Very clean & well stocked amenities. The staff is absolutely the best. Davis, the concierge manager, was kind & helpful to us in every way. He made our 2 night stay there perfect. The wait staff were all extremely courteous & welcoming.
I felt that the cost of the food & wines was a bit high.
🇳🇬
Oma
9.1
9.1
Loved the breakfast, very great choices of food. It wasn’t a limited Buffett and the service was excellent! I love the customer service in total, food and environment great!
Whilst the customer service is great, there’s need to improve in the speed at which service is delivered. People order and it takes too long for it to be delivered. Happened to me and some of my friends.
🇳🇱
Ingrid
8.2
8.2
Lovely gardens and grounds. Food and the restaurant are very good. Staff helpful and friendly. Pool lovely.
gym cardio equipment needs servicing -- a bit squeaky and slowed by lack of oil and care. My room had a very awful smell for the whole stay. A/C kept it manageable but it was quite unpleasant.
Attractions
Kigali Genocide Memorial
1.7miAttractions
Kigali Genocide Memorial
1.7miAirports
Kigali International Airport
5.1miGoma International Airport
60.2miThe Milima restaurant
Cuisines
African•American•IndianAmbiances
TraditionalSokoni Cafe and Bar
Cuisines
InternationalAmbiances
Family FriendlyLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonPrivate pool
Spa/Wellness packages
Pet Friendly
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Free spa
Hot tub
Sauna
Air conditioning
Kid-friendly buffet
Beach umbrellas
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Soundproof rooms
Elevator
Room service
Restaurant
Garden
Wheelchair accessible
Free toiletries
Terrace
Balcony
View
Bathtub
Private Bathroom
Parking On Site
Accessibility
Auditory guidance
Bathroom emergency cord
Lowered sink
Raised toilet
Toilet with grab rails
Wheelchair accessible
Activities
Aerobics
Golf course
Happy hour
Live music/Performance
Live sports events (broadcast)
Themed dinners
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Towels
Bedroom
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Evening entertainment
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Private check-in/out
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Facilities for disabled guests
Hair/Beauty salon
Hardwood or parquet floors
Heating
Hypoallergenic room available
Ironing facilities
Non-smoking rooms
Pet Friendly
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Kitchen
Dryer
Electric kettle
Living Area
Desk
Sitting area
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
BBQ facilities
Garden
Outdoor furniture
Private pool
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Drying rack for clothing
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Fitness classes
Foot bath
Free spa
Hair coloring
Hair treatments
Haircut
Hairstyling
Hot tub
Light therapy
Locker rooms
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Waxing services
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
View
View
From
$257Check-in
From 14:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
17+ years
Extra bed upon request
$100 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Mastercard,
American Express,
Visa,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Kigali Serena Hotel?
The timetable for guests at Kigali Serena Hotel is to check in post 02:00 PM and check out prior to 12:00 PM.
Is vehicle parking offered by Kigali Serena Hotel?
Yes, parking is available at Kigali Serena Hotel and it's free, private, and on site. Plus, no reservation is needed for parking.
What's the nightly rate at Kigali Serena Hotel?
For stays at Kigali Serena Hotel, prices generally start at $257. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
Which room categories can I book at Kigali Serena Hotel?
The hotel offers Superior Double Rooms, Deluxe Double Rooms, and Standard Double or Twin Rooms. The rooms can accommodate 2 adults, with some allowing for 1 child. Smoking is not allowed in any of the rooms. Bed sizes include Twin, Queen, and King, with room sizes ranging from 269 to 323 sqft.
What are the main attractions at Kigali Serena Hotel?
At Kigali Serena Hotel, guests can indulge in a range of leisure activities. They can enjoy delicious meals at The Milima restaurant offering African, American, and Indian cuisine, or at the family-friendly Sokoni Cafe and Bar serving international dishes. For relaxation, guests can take a dip in the private pool, the outdoor swimming pool, or avail rejuvenating Spa/Wellness packages. The hotel also offers a hot tub/Jacuzzi, sauna, and steam room for ultimate relaxation. Additionally, guests can stay fit at the fitness center or enjoy live music/performances. Families can take advantage of the kids' meals and Kid-friendly buffet. At the same time, for adults, there's an exclusive pool area with no age restrictions. With these amenities, guests can have a memorable and enjoyable time during their stay at the hotel.
Can guests use a pool at Kigali Serena Hotel?
Yes, the Kigali Serena Hotel has one pool available. The pool is outdoors and is open year-round. Additionally, it is restricted to adults only.
Does Kigali Serena Hotel have on-site restaurants?
The hotel has two on-site restaurants: The Milima restaurant, offering traditional ambiances and a mix of African, American, and Indian cuisines, and Sokoni Cafe and Bar, providing a family-friendly atmosphere and serving international cuisines.
Does Kigali Serena Hotel accept credit cards and cash payments?
Yes, Kigali Serena Hotel accepts both credit cards and cash payments. They accept American Express, Visa, and Mastercard, as well as cash.