Holiday Inn Ulaanbaatar, an IHG Hotel

Always know you're going to sleep well, eat well and be comfy at a Holiday Inn - the UlaanBaatar hotel was no exception. Great size room, lovely large, comfy bed, got dark enough. Great food in the restaurant, great choices at breakfast. Decent WiFi. Very close walk to the Gandan Monastery and a slightly longer walk to Chinggis Khaan square (though that in itself is pretty underwhelming!)

We stayed in an accessible room (we didn't request it or need it) and the shower literally flooded the ENTIRE bathroom (including a pile of clothes I'd left near the toilet - and the weighing scales that are on the floor at the far end of the bathroom!) - No idea how you're supposed to shower without flooding the room. No access to air con in October, so we had to have the windows open (everywhere is kept very warm indoors in this country) - the windows faced directly onto the main roads which are gridlocked 80% of the time. The smell of the fuel was intoxicating and not in a good way!

The hotel was truly like an American hotel, with fully working heating, ventilation and cooling. Unlike most hotels that have barely functional HVAC systems. Excellent sound insulation. Room and bathroom were large and comfortable. WIFI was great and TV had enough English channels. Breakfast was very good, mostly a Western selection of food. Location is okay, only a 20 minute walk to the Parliament.

One evening I did smell a little bit of cigarette smoke coming from the heating ventilation system, so evidently people were smoking in another room. I selected a non-smoking room, but it was not that bad. The price of the hotel is a bit overpriced in my opinion, I don't think it is reasonable for Ulaanbaatar.

The room was super clean and large. The bed was very comfortable. And the room was quiet. It felt very isolated from the rest of the world. There's a convenience store just outside, which was beneficial. The ac was very good and kept us nice and cool during our stay in the summer.

One shower head didn't seem to work or was too complicated for me to use. One of the paintings seemed to have water damage, but overall these are nitpicks for what amounted to a comfortable stay.

Clean and bright rooms, spacious. The location was reasonable - not right in the centre but easily accessible.

I was asked in the restaurant to pay for my breakfast although it was included in the price. I showed a copy of my booking but the restaurant staff still would not accept it and hassled me. I asked could I at least finish my breakfast before sorting it out. It was all quite embarrassing.

Clean rooms and excellent service from the. hotel.

Food on the menu was limited. They need to improve on that by offering variety of food and when I called to order food after 22hrs no-one answered.

The location is nice and the stuff is friendly

The guest had a subsequent stay. We requested to put him in the same room. For some reason our request wasn’t accommodated. Not a big deal but could have been done.

Great location. Clean rooms. Comfy beds. Friendly staff.

the wifi didn’t work in the rooms and the food (room service) was bland.

location and as been there last year a home away from home, great staff great rooms just like i said home away from home

Comfortable room, friendly personnal at front desk, very clean

No body lotions, personnal at restaurant on 2nd floor were not polite

Beautiful rooms.

Hotel lobby was not appealing, but rooms were 5 star!