Granda Sweet Suites

Beautiful spot, comfortable bed and a lovely space. Location was great.

The property does not reply to emails or msgs on booking.com and you should know before you book that you’ll be sent a door code at 3pm of check in time and Sam Samuele is the closest water bus station. Youre not actually able to enter the building without calling someone (not on WhatsApp) so you need an international sim. Once we got in contact we could get in but it would be good to get this information beforehand. Cleaning rooms is only by request and they don’t reply, so bring some extra toilet paper!

The view from the room was amazing. It was a large room very comfortable, great location, had a blow dryer and coffee maker, small frig.

Room was hot no a/c, there was a kitchen and sitting area but sign said not available to use kitchen. I picked up a bottle of wine and no glasses in the room only paper cups for coffee. Also a cork screw would have been nice to have have access to after all it is Italy who doesn’t drink wine

Great location. Really hilarious furniture.

Our flight was landed late and the lady who managed our booking locked us out because it was past 11:00pm They need a key safe or something as she told us to fend for ourselves because no one would be there to let us in the main front door. When we asked what she expected us to do she said hopefully you get let in. We waited outside for over an hour for an hour before a resident of the building by chance let us in. We had FOUR other people come to our window during the night because they too were in the same situation as us. They also waited a long time before we noticed them at the window. As we were sleeping. Also the shower head was broken.

Amazing view! We had the Junior Suite room and it had a large window opening up to the grand canal (photo attached); we could've sat there all day watching the boats go by. Not all rooms have a canal view, but there is a rather large common area with multiple windows opening up to the canal that our group used as well. The room itself was spacious and had everything you'd need (espresso maker and pods, hair dryer, toiletries, etc). The location was also extremely well situated for walking around to see the main sights. We were only there for one night and easily made it around to everything we wanted to see with time to spare. There is also a water bus stop directly outside the building which made getting into town very simple.

Check-in was a bit strange. In the days leading up to our stay we were sent a link with instructions to complete check-in online where we input passport info and paid the city tax. The directions stated that after completing online check-in we would be sent a code to use to access the building, but none of us (3 couples with 3 separate rooms) ever ended up receiving a code. Luckily there was someone there when we got there so we were able to ring the bell and be let in, but it was not without a total headache of trying to track down a code with minimal cell service/wifi connection for about an hour before even trying the bell. Long story short, next time we'll just ring the bell first!

We booked the Junior Suite for two nights. The building was easy to fine and extremely well located. The room being with the view on the Grand Canal was absolutely fantastic. The room was clean, the shower worked well and really there is not much to criticise. When we arrived the room was nice and warm. The heating worked really well. It also was a nice surprise to see that they had a Nespresso coffee machine in there!! Was so lovely to have a coffee in the morning over looking at the grand Canal... 😍 I would say that the only downside with this accommodation is communication with the people who managed the room. I contacted them to ask further info about checking in - Had no reply. I contacted them through WhatsApp when arrive at the airport to let them know of our arrival. Contacted them again to say that we were 15 min away it was 8.40pm. Had no reply. Once we arrived, you have to ring a bell on the main building door. That door is then opened remotely by someone. No-one answered! I whatsapp them straight away to let them know we had arrived- No reply. We were extremely lucky we only had to wait 5 minutes as some people who had the key to that main door let us in! Once you pass the main door, you have codes to access your room. The management team came back to me 30 min later (they did not know we had managed to get in). This is the answer I got back: 'Dear Guest, Thank you for your message. At the moment we are not available. Our message service is open from 10am to 10pm. We will answer as soon as possible, Best regards. got that reply at 21.08pm ... not even 10pm!!! Personally, if they were to sort that main door arrival problem out (we seem not to be the only one to have had that problem) It would be the ideal room and they would get a top score all along. But that made the experience stressful to be honest.... We were just super lucky to have someone else opening that front main door to us!!! NOT GOOD ENOUGH

Lack of communication with the team. Problem with Front door / checking in.

The property was a little hard to find, but once we found it, the directions made sense. You must follow their instructions for check-in though, because staff leaves at the end of day. The location was perfect, sitting next to the water taxi. The Academia Bridge is only a four minute walk which takes you to another taxi stop and over to more parts of the island. We loved the room we stayed in that overlooked the Grand Canal. It’s an 1800’s building so it shows, but knowing that adds to the character and charm of your stay. There is a living room area as well with windows that open to the canal for those who have garden rooms. I didn’t see anyone sitting in there so it’s a perfect place for the residents of the garden rooms to sit and soak in the view. The beds were comfy, even the sofa bed. I slept great every night.

The only thing that was difficult was finding the outside door. The website says that you enter the white door, but the outside door is next to the S. Samuele stop and is the first large black door. You will see buttons on the building to buzz Grande Sweet Suites. Once you go in, the white door is up the stair case on the first landing. At that point the staff will lead you to your room.

Excellent room, situated in a historical building, decorated with taste with antique but renovated furniture, Murano artwork, beautiful view to the Grand Canal. Very comfortable bathroom. Coffee machine available. We were afraid it would be noisy but on the contrary, it's a very quiet and calm place, we could sleep like angels.

There is a vaporetto stop (San Samuele) right in front of the building, but very few vaporettos actually stop there and only from late morning to early afternoon, so we had to walk long distances in the rain in our Carnival costumes. The shower space was really cramped. A water boiler to make tea would have been a friendly touch.

Location, the views of the canal & garden, the interiors, bidet use, air conditioning, and price.

It was a bit tricky getting into the place. I wish there was more of a welcome and check in. We attempted to open the door at least 4 times before someone manually opened it for us. The door to the room wouldn’t open all the way. There was a missing door on the shower, and there were dead bugs squished on the wall. It was also very difficult to connect with anyone via WhatsApp, email and booking.com. Calling is the only option. However, being a foreigner, we have to turn on data roaming to do that.

loved that we had a little common room to share with views of the canal. our room had a garden view and was spacious enough for the two of us for a couple of days. also we had a mini fridge which was helpful for breakfast items and there was a microwave we could use to heat milk for coffee in the morning in the common area and coffee maker in the room. the location is right off the s Samuel stop so east access. best to book trains so you can utilize the water metro after 8 am is when that normal service runs because water taxis are €60 and upwards in Venice

the plugs for electronics were not so many

The building that my room was in was just exceptional, historic and very cool. The lighting in the room and decorations were really great. The room Was very small so our suitcases had to be on the bed or the floor but had a great armoire to put our clothes in. It also had a window from which we could see the canal. So much character. I loved the wood floor. The bathroom was a nice size.

The only negative thing would be the mold in the shower. Or maybe it was just discolored from mold but was clean. I get it. I battle mold at home too. But this being a rental property I would expect it to be or look cleaner. And I would love it if I had a duvet with a cover that could be laundered after every guest.