B&B HOTEL Trapani Crystal

Good location next to the center, bus stops, and not far from the port and beach. Nice stuff. Clean and comfortable rooms with TV and internet connection. Good breakfast.

While the breakfast was good I would appreciate a bit more variety. A/C is noisy and can be annoying from time to time. A couple of times electricity was cut off in the room, but it was not a major issue.

room, breakfast and location are really good. The hotel is super easy to find and is right next to the train station. Although air conditioning was not working, they provided a ventilator which helped a lot.

unfortunately, air conditioning was not working during my visit.

Very good location, next to the station. One can also walk easily to the port . Room was big and tidy. Staff was very helpful and let us check-in earlier. To sum up, would recommend this property.

Location excellent Breakfast excellent A/C broken however staff accommodated with free breakfast, free water and fan.

No A/C broken.

Everything you could need

Finding parking nearby was an issue

Great location and has everything you need. Staff very nice

Location and staff

Lack of air con and only being notified after booking

Clean, comfortable and friendly

A hairdryer in the room would have been helpful

Location was great

The beds were not comfortable and there was only one pillow so the level of sleep comfort was not good. The breakfast was so so...no hand sanitizer and as much as squeezing your own orange juice is lovely, it must be used by a lot of people. Considering this hotel marks itself as 4 stars it was lacking a lot. Location was really great ..a short walk from the center and beaches

Just an average room, Nothing special. And all would be ok, but...

When we arrived there, the staff member told us that the AC doesn't work. You guys could call us in advance and let us know about it, so we could consider to come or no, you had my italian phone number and it was not a problem. But you decided "to play smart" and put us to the situation when it's just impossible to find the accomodation at that area. As 'bonus' they offered us breakfast for free. We didn't want to get breakfast and instead asked for partial refund for uncomfortobale condition(it was begginig of september which is hot for Sicily). The stuff member refused as an excuse she mentioned that money goes to booking, not to the hotel etc. Well, my husband works at the hospitality and knows exactly how it works. So we called to the booking.com and technical support said that partial refund is possible, they just have to iniciate from their side. After technical support from booking.com called to the hotel - and the problem was solved straight away. You shouldn't screw customers like that. The image and impression are nor equel to the amount of money which you tried to save refusing partial refund.