Residence Alleterme0

- free parking available - well-kept rooms/apartments - very well equipped kitchen (small stove for only two pots, but doable) - very friendly staff - quiet location -air conditioned

The property is located in the area close to the city center and has got marvelous facilities.

Nothing

V. Quiet, clean, good facilities, good WiFi and air conditioning. Lovely toiletries. Would definitely come again.

It would be useful to have instructions for use of electric hob

the room is very big, separate salon with a little kitchen and a beedroom. Very good condition, like new.

was very clean

good place for people over 65 years old

WIFI not good

Clean , calm

Sense of emptiness

It was clean and the staff was nice.

The air-conditioning didn't work properly and the rooms were a little dated.

I have family in the area, and know Rivanazzano well. It is a beautiful little town with great restaurants and all of them are just a few minutes walk from the hotel. The staff were helpful and very friendly, the room was clean, and the bed very comfortable.

In summer, that area of Italy reaches 40 degrees celcius, at times even hotter. Inside, at night, the bedrooms retain that heat. How can a hotel rent out rooms in an area with that climate, with NO air conditioning, NO fly screens on the windows, and NO fans of any kind in the rooms? I hate leaving negative reviews, but on this occasion, I have to say that I will never stay there again. The nights were hell. The rooms stayed around 45 degrees. There are no fly or security screens fitted to the room balcony door or window, and the area has a very high mosquito population. So, if you open the window to try and let in a little air, you also invite in dozens of mosquitos... as we did on our first night. We woke covered in bites. The other reason you can't open the window and blinds to let in air at night, is that the balcony is shared access with 4 or 5 other rooms. So, others can see you on the bed, or worst case, simply walk in and help themselves to whatever they like. Nights 2 and 3 of our stay can only be described as trying to sleep in hell. No air. 45 degrees. No air conditioning. Can't open a window. My fiancè cried both nights. It's such a shame, because the hotel itself is beautiful. But without some way of reducing the horrifically high overnight temperatures, the rooms are uncomfortable and impossible to get any sleep in. If they fit air conditioning, we'd stay again. But until then, not even if they paid me.

we couldn’t use the spa facilities nor the swimming pool (that was the only reason why we went) because you had to pay 40€ more per person and it was only available until 4pm! the check in was only from 2pm so it made no sense. We asked them to use the only the sauna once but they didn’t give us any solution. terrible attention on the day we arrived. They didn’t want to talk to us. Awful experience i don’t recommend it at all.