Best Western Hotel Santa Caterina

Great hotel, lovely little pool, comfortable bed, wonderful tasty breakfast with lots of variety including the most amazing cassata & scrambled eggs. The staff were fantastic, nothing was too much trouble. One staff member suggested the train into Catania rather than driving & kindly printed off the timetable then took us up to the staff gate so that we were closer to the railway station & we didn't have to walk all the way around up a steep hill, wonderful service, the train was great too, 11mins into Catania for €3.50 per person. They also let us stay by the pool after check out as we had a few hours until our next check in Ragusa, lovely. Thank you for having us.

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Breakfast was very nice, fresh juice and fruits, sweet and salty variety. Personnel was very polite and helpful. Room for disabled person very well adapted only in the corridor to the room a bit steep ramp. Great restaurant with terrace with outstanding sea view from high offering also delicious meal and wine. Parking is a bit difficult because people from outside are coming for the restaurant but personnel is doing their best for the comfort of the guests.

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The breakfast was great . The staff was just terrific. Restaurant very good food with professional service

The smell in the bathroom from time to time . Bathroom was exceptionally clean all the time but the bad smell came from the drains. I do not understand why. No English channels on TV. The technician came but could not fix it.

Breakfast and dinner were exceptional. all areas very clean and the staff friendly and well informed when asked about surrounding areas and information about locality.

The only thing we did not like is that from the room, voices in the corridor could well be heard speaking, and when using toilet facilities, the water could be heard through the walls.

good location, with sea view, easily accessible with a car swimming pool is nice Valentina from the reception was very helpful and kind

shower needed repair breakfast was a bit boring the restaurant used to be better, still ok, but i hope it improves until next time we get to Acireale

The hotel is possibly one of the nicer hotels ive stayed in, very clean, staff are very nice and the rooms are very well kept. Keep up the good work 🙂🙂

To be honest, I didn't quite understand the concept of a 'pre authorisation' when booking.com has a free cancellation policy up to the day before (in my case).

location was great. parking is free for guests and the restaurant for dinner had a great ambience and good food

the room was terribly hot and only had emergency doors to a shared balcony. no windows. The AC was not really working, but just wanted to open a window to get fresh air. the toilet was not properly cleaned.

Best hotel I ever stayed. An oasis with gorgeous interior design, lots of plants and a perfect pool. Thank you to the staff, especially Elisa and Valentina.

The hotel was in a nice area near Catania. The rooms were spacious with a nice garden in front of them. The ladies in the reception and the cleaning personnel were polite. Breakfast was nice too!

Even though most personnel in the hotel were polite there were some in the restaurant who were almost rude.

Exceeded the expectations - friendly staff, perfect view from the room, calm location, tasty coffee in the bar - what else do you need?

Sound isolation in the room could have been better.