LOEV Hotel Rügen

We came to Binz to diversify our stay in Karlovy Vary for 4 nights.We wanted something different and we decided to visit Rugen Island.We chose Loev Hotel because this hotel with history.And It was right choice.I contacted with Sandro Vogel In check in and check out time.I want to say that she is great professional and very nice personality.She did everything to make us feel ease and pleasant during our stay at the hotel. We liked everything.Nice clean room,good atmosphere,great breakfast,kind staff in restaurant,good location.I strongly recommend Loev hotel to stay in Binz and would like to thank Sandra for the best hospitality.

Nothing.

Great location in the centre, 2 minutes from the beach. The staff was super friendly, the breakfast was good. The suite was really cozy, clean and well designed. Also the spa area was everything we hopes for for our weekend stay! :) Definitely recommended!

Perfect location, well equipped and clean. nice breakfast. spacius rooms and balcony.

The garage is just for small-mid size cars.

Super hotel, very friendly and always smiling staff, clean and comfortable rooms, nice attitude to pets, tasty breakfast, service 5+/5.

Very clean & equipped room, great ambiance in the Spa area, wide variety of food & beverage at breakfast, super kind staff

The hotel is really nice and the lady on the reception was super nice.

Wellness area.

Staff speak only German.

Excellent breakfast - small rooms but cozy with balcony

The location is great and the room was very nice. We also enjoyed the pool and the saunas. All very stylish.

The staff at the hotel could have been friendlier. A smile now and then would have been nice. At the restaurant Lotta Ciao, which I understand belongs to the hotel, it was particularly bad during the evening; the staff was extremely rude, arrogant and unprofessional. Some examples: - Several guests got wrong orders; sometimes several times. It was like watching a comedy; - We ordered some soft drinks and got bottles, but no glasses. So we asked for glasses. The girl looked at us with an arrogant face and said “oh, you want glasses too!? Ok, I can bring some”. It is not the kind of answer you expect; - Then when we wanted to pay, we had to wait 20 (!) minutes to have someone bring us the bill. When we get the bill, it was of course full of mistakes. The breakfast staff at Lotta Ciao was friendlier. However… - There was no warm food readily available. We had to queue up for 10min with our plates to get some simple scrambled eggs and bacon; - The yogurt was not being cooled, so completely warm. Not very nice. - Our milk at the table was empty, so we asked for a refill. Instead, the girl took one from the table next to us. It was standing in full sunshine and obviously the milk was completely warm and could not be used. - One of the male servants dropped a bottle on the floor. There was glass EVERYWHERE on the floor. He wasn’t bothered though, but instead collected dirty plates from other tables. Only 10min later did he come back to remove some of the glass. He left quit a bit though, so I had to tell one of the girls to remove the rest because the pieces were 3cm big and people were wearing sandals. - Many of the staff speak very poor German and English equally bad. This causes a lot of confusion. - There was no hand sanitizer by the breakfast buffet. This is standard nowadays and for a high-end hotel something you can expect. We had to ask one of the girls to bring some. Next morning same problem, so clearly they are not taking feedback.