Villa Thermae Thonon-Les-Bains

Everything was perfect. Perhaps it would have been nicer to have reserved a suite studio instead of a studio to have more space but even the smaller one had evetything perfectly arranged for a short stay. We would come back!

Nice apartment over 2 levels with the bedroom upstairs. Handy small balcony for sitting out on. Very clean throughout. Short walk into the town centre.

There was an air conditioning unit there but it wasn't clear how to use it.

Location was good for the town and restaurants with a 10 min walk

Would have been useful to stay gym and spa were at an extra charge. Lack of a/c not pointed out

Facilities in the spa are exceptional

Communication on 'no shorts in pool' was unfortunate. Beds were not singles for twin room. but sorted on day two on request.

Facilities in the gym and spa were very good and easy access from the hotel. Room was very big and well equipped. Staff in the spa were pleasant and helpful

Room was very clean, but the corridor smelt ' musty' as if the carpet needs replacing or professionally cleaning. Only reception staff are in the spa in a separate part of the building. Nobody there to meet us on arrival (which we knew beforehand) but was disappointing that nobody appears responsible for guests. Room was rather spartan in terms of decoration. Having to pay extra for gym and spa access - prices are reduced, but still a not inconsiderable extra charge.

Good location - just next to a small park and mineral spring/spa facilities, 5 min walk to the shopping street in the town. Room was nice, clean, bed was comfy, a small kitchenette, fridge, microwave and all you need to cook a proper meal yourself. The mineral spring spa is next doors and during the day there is an internal connection between the 2 buildings, so you can go there in your swimsuit. The ladies at the Spa reception are very helpful, but none of them speaks any other language either.

1.they DO NOT speak english or any other language but french 2. you get sent a message with a code to enter the building and a code for some safe to retrieve your keys from, but the safe doesn`t work and when you call the "emergency number" you are told to collect your keys from the reception of the Spa next door? How much sense does this make? Just let it all be done by the reception then. 3. the guy who answers the "emergency number" didn`t bother to listen what i was asking, just repeated "reception on the right" and on the day i was supposed to leave knocked on my hotel room door 2 hours before the check-out time (11h!) to demand an answer at what time i am gonna be leaving the room - how disrespectful is this? I have never been put under pressure to leave earlier than the check-out time by the hotel staff in any country/ hotel i have stayed. This is the only reason i will not be staying there ever again. I would rather stay somewhere else and only use the spa / swimming pool.

The room we got was nice and spacious with a loft bedroom and a nice sized deck. It also had a nice kitchen. The bed was also comfortable and we enjoyed the deck views. We were appreciative of the free passes to the Thermal bath. It was not the best thermal I have been to but it was sufficient. We mostly enjoyed the hot/cold rotations. The hotel was in a nice location.

The decorative pillows on our bed were dirty. That was an immediate turn off and hard to see past. Overall it was fine though.

self catering apartment

the entrance code

The silence

no restaurant or cafes

The room was very specious.

The aircon was little portable one and it the room got very hot. The secure parking wasn’t at all secure, the barrier was up all the time.